8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization.
We also use 8x8 for Work on a sister company. I couldn't find it in that list of products, but they use it, and as far as I know it helped the company to grow as well, just like it helped ours. The ability to "queues" was something we considered when we moved to 8x8, about 4 …
Post going through all demo sessions and comprehensive side-by-side analysis, we came to the conclusion that we should go for 8x8 Contact Center over competitors. Below are the points that helped us to take the decision. User-friendly: It has all the features that a typical …
8x8 had better pricing for our needs. 8x8 offered the features we needed without extras we did not. The overall onboarding process as demoed was smoother and provided more confidence in the product.
I like 8x8's training platform. It was relatively easy to get caught up and start working within the system. I have less freedom in 8x8 than I did with Kandy, which can be good and bad. Kandy is more feature rich when it comes to physical phones, but 8x8 has a better soft …
I have not used any other software like 8x8. Although I have not used any other software like 8x8 I would still highly recommend this software to any business. I have had a great experience with 8x8 and this would be my first choice for this type of software. This software is …
I WILL FOREVER SELECT 8x8 CONTACT CENTER IN ALL MY JOBS, THIS TOOL IS RELIABLE TO MAKE PROPER INBOUND OR OUTBOUND CALLS AROUND THE FRED LOYA DEPARTMENTS. I LIKE THIS CALLING TOOL BECAUSE WE CAN ALSO SEND MESSAGES AROUND ALL DEPARTMENTS, RE-LISTEN TO CALLS WE PREVIOUSLY DID, AND …
I've used Cisco in the past and it was a terrible experience in my opinion. The overlay is so disorganized, constant connection issues, & overall is not that user-friendly. 8x8 Contact Center is the polar opposite and gets the job done.