What users are saying about
14 Ratings
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Score 7.6 out of 100
46 Ratings
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Score 9.2 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    10.0

    8x8 Express

    100%

    Cisco Headset 700 Series

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 1/1 features

    High quality audio

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    10.0

    8x8 Express

    100%

    Cisco Headset 700 Series

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 2/2 features

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Directory of employee names

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call Management

    10.0

    8x8 Express

    100%

    Cisco Headset 700 Series

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 7/7 features

    Answering rules

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call recording

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call park

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call screening

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Message alerts

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Business SMS/External Messaging

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Voicemail Transcription

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
    • Cisco Headset 700 Series is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    10.0

    8x8 Express

    100%
    2 Ratings
    9.3

    Cisco Headset 700 Series

    93%
    33 Ratings

    Likelihood to Renew

    8x8 Express

    N/A
    0 Ratings
    2.7

    Cisco Headset 700 Series

    27%
    1 Rating

    Usability

    8x8 Express

    N/A
    0 Ratings
    9.1

    Cisco Headset 700 Series

    91%
    1 Rating

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating
    7.4

    Cisco Headset 700 Series

    74%
    2 Ratings

    Likelihood to Recommend

    8x8, Inc.

    Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.
    Read full review

    Cisco

    Cisco Headset 700 is well suited for professionals who do remote interaction with customers and clients on a daily basis. This device helps them provide top-notch sound quality, great noise cancellation, security and great compatibility with large set of devices. Superior noise cancellation and compatibility is important specially in an open workplace where many co-workers are speaking and the resulting noise causes lack of focus. Additionally, given its decent battery life and quick-charge feature, it can be used for over 20 hours which is a desirable. It is not very appropriate for professionals for whom, calling or remote interaction is not a very necessary part of the job. In such cases, if they use the Headset rarely and don't care too much about quality and security, there are other cheaper alternatives.
    Read full review

    Pros

    8x8, Inc.

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.
    Read full review

    Cisco

    • In crowded environments, very clean and clear communication can be provided for both the person using the headset and the other party with the noise-canceling mechanisms.
    • Smart Sensor Technology (Mute When You Remove Headphones) is a nice feature in my opinion.
    • More importantly, it has over 15 hours of talk time. Battery life is very good.
    Read full review

    Cons

    8x8, Inc.

    • None, so easy for us to use
    • Very responsive the one time we had a billing issue
    Read full review

    Cisco

    • Bluetooth connection - sometimes takes 1-2 times to connect properly.
    • Receiving multiple calls - sometimes when I am on Webex and receive a call, it disconnects or when I decline the call, it loses the Webex connectivity.
    • Disconnecting multiple devices using - when I disconnect my phone from it, it will lose connection from my laptop as well.
    Read full review

    Pricing Details

    8x8 Express

    Starting Price

    $0

    Editions & Modules

    8x8 Express editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Cisco Headset 700 Series

      Starting Price

      Editions & Modules

      Cisco Headset 700 Series editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Pricing Info

        Usability

        8x8, Inc.

        No answers on this topic

        Cisco

        I have yet to find a use case where the 730 is not appropriate. The audio quality and active noise cancellation capabilities are excellent, and the portability puts it above many alternatives.
        Read full review

        Support Rating

        8x8, Inc.

        If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
        Read full review

        Cisco

        Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.
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        Alternatives Considered

        8x8, Inc.

        I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
        Read full review

        Cisco

        I regularly try out new headsets but I tend to stick with what works best. My three top headsets are: 1) Jabra Evolve 75 - This has a boom mic [that automatically] mutes when lifted - Great feature when on regular calls! ANC works very [well.] Similar to the Cisco headset this doesn't have over-the-ear cups but the ANC works slightly better than the Cisco unit. 2) Jabra Evolve 85 - This is an over-the-ear model which has [superb] ANC. Also extremely comfortable with a well-designed desktop charger and [a] sleek boom mic that folds away into the right-hand ear cup. One thing to note with this headset compared to the Evolve 75 and Cisco is that it takes a while to get used to not being able to hear yourself when ANC is on. Once you get [past] that, you do feel like you're in a different and completely isolated space. Very little ambient noise gets in. 3) Cisco 700 series
        Read full review

        Return on Investment

        8x8, Inc.

        • Positive impact - pricing is right, service is easy to use.
        • Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
        • We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless
        Read full review

        Cisco

        • I was provided with the headphones, but my back is not hurting anymore; before I was using heavy headphones.
        • Due to the battery life we are able to have long collaborative meetings.
        • The quality of the product means that the battery is healthy after 2 years.
        Read full review

        Screenshots

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