8x8 Express (discontinued) vs. Cisco UC-One

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Express (discontinued)
Score 7.0 out of 10
N/A
8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.N/A
Cisco UC-One
Score 9.3 out of 10
N/A
Cisco's UC-One (formerly BroadSoft) is a Unified Communications as a Service platform that allows users to work from desktops, tablets, desk phones, or smartphones, and move between devices. UC-One includes business phone services, messaging, audio and video conferencing, screen sharing, file sharing, virtual meeting rooms, etc. which are integrated in the UC-One Hub interface. Cisco announced their acquisition of BroadSoft in October 2017.N/A
Pricing
8x8 Express (discontinued)Cisco UC-One
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
8x8 Express (discontinued)Cisco UC-One
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
8x8 Express (discontinued)Cisco UC-One
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
8x8 Express (discontinued)Cisco UC-One
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
1% below category average
Cisco UC-One
10.0
1 Ratings
21% above category average
High quality audio8.06 Ratings10.01 Ratings
High quality video8.03 Ratings10.01 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
6% above category average
Cisco UC-One
10.0
1 Ratings
22% above category average
Desktop sharing8.52 Ratings10.01 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 Express (discontinued)
8.7
2 Ratings
9% above category average
Cisco UC-One
10.0
1 Ratings
23% above category average
Calendar integration9.02 Ratings10.01 Ratings
Meeting initiation8.02 Ratings10.01 Ratings
Record meetings / events9.02 Ratings10.01 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
10% above category average
Cisco UC-One
10.0
1 Ratings
26% above category average
Live chat8.52 Ratings10.01 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
8x8 Express (discontinued)
9.3
5 Ratings
21% above category average
Cisco UC-One
5.0
1 Ratings
40% below category average
User authentication9.05 Ratings5.01 Ratings
Participant roles & permissions9.54 Ratings5.01 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
2% below category average
Cisco UC-One
6.7
1 Ratings
19% below category average
Hosted PBX7.54 Ratings10.01 Ratings
Multi-level Interactive Voice Response (IVR)8.05 Ratings5.01 Ratings
Directory of employee names8.66 Ratings5.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Express (discontinued)
8.9
6 Ratings
8% above category average
Cisco UC-One
10.0
1 Ratings
20% above category average
Answering rules9.06 Ratings10.01 Ratings
Call recording9.05 Ratings10.01 Ratings
Call park9.04 Ratings10.01 Ratings
Call screening9.34 Ratings10.01 Ratings
Message alerts9.25 Ratings10.01 Ratings
Business SMS/External Messaging8.54 Ratings10.01 Ratings
Online Fax8.01 Ratings10.01 Ratings
Voicemail Transcription9.05 Ratings10.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Express (discontinued)
9.7
3 Ratings
13% above category average
Cisco UC-One
10.0
1 Ratings
16% above category average
Mobile app for iOS9.73 Ratings10.01 Ratings
Mobile app for Android9.62 Ratings10.01 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
8x8 Express (discontinued)
7.1
5 Ratings
5% below category average
Cisco UC-One
10.0
1 Ratings
29% above category average
Centralized communications management8.05 Ratings10.01 Ratings
Team messaging8.24 Ratings10.01 Ratings
Team document sharing6.01 Ratings10.01 Ratings
Call and meeting analytics6.03 Ratings10.01 Ratings
Best Alternatives
8x8 Express (discontinued)Cisco UC-One
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.0 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.0 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.0 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.0 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 Express (discontinued)Cisco UC-One
Likelihood to Recommend
7.6
(8 ratings)
9.0
(2 ratings)
Support Rating
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
8x8 Express (discontinued)Cisco UC-One
Likelihood to Recommend
Discontinued Products
The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.
Read full review
Cisco
UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.
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Pros
Discontinued Products
  • So easy to use!
  • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
  • Telephone services without all the fees of a landline service
  • Auto attendant, offering recordings of our messages
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Cisco
  • Clear quality of service
  • easy implementation
  • good return on investment
Read full review
Cons
Discontinued Products
  • We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.
Read full review
Cisco
  • Mobile App Chats do not always sync to the PC application.
  • Switching from WiFi to Cellular on mobile applications typically drops the call.
  • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.
Read full review
Support Rating
Discontinued Products
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Read full review
Cisco
No answers on this topic
Alternatives Considered
Discontinued Products
8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
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Cisco
We moved to Cisco UC-One because we wanted an integrated program to provide unified communication services as well as the ability to meet, message and share documents. The cost differential was minimal when you realize the time and convenience of Cisco UC-One. Our team down load the app to their cell and have one fewer device to carry, too.
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Return on Investment
Discontinued Products
  • Being able to listen to phone calls when there is a discrepancy
  • Keeping the honest honest by knowing we can listen to calls
  • Easy to communicate internally, been very helpful and time saving
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Cisco
  • The services as a whole are a better feature set for a better price.
  • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
  • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.
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ScreenShots

8x8 Express (discontinued) Screenshots

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