What users are saying about
11 Ratings
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33 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

CloudTalk

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33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

CloudTalk

Voice calls [with CloudTalk] work very well from pretty much everywhere, you just need to have a good network connection and the audio quality of the phone call will be perfect.This is really helpful to avoid for example roaming costs and also to have one single phone number to be contacted by the customers.Where I find that CloudTalk can improve is on their native iOS application where sometimes is unstable.
Frederico Rocha | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

8x8 Express
CloudTalk
7.5
Agent dashboard
8x8 Express
CloudTalk
7.7
Validate callers
8x8 Express
CloudTalk
7.4
Outbound response
8x8 Express
CloudTalk
7.5
Call forwarding
8x8 Express
CloudTalk
7.8
Click-to-call (CTC)
8x8 Express
CloudTalk
7.8
Warm transfer
8x8 Express
CloudTalk
7.2
Predictive dialing
8x8 Express
CloudTalk
6.8
Interactive voice response
8x8 Express
CloudTalk
7.3
REST APIs
8x8 Express
CloudTalk
7.3
Call scripts
8x8 Express
CloudTalk
7.3
Call tracking
8x8 Express
CloudTalk
7.6
Multichannel integration
8x8 Express
CloudTalk
7.3
CRM software integration
8x8 Express
CloudTalk
7.9

Workforce Optimization (WFO)

8x8 Express
CloudTalk
7.4
Inbound call routing
8x8 Express
CloudTalk
7.6
Omnichannel inbound routing
8x8 Express
CloudTalk
7.1
Recording
8x8 Express
CloudTalk
7.7
Quality management
8x8 Express
CloudTalk
7.7
Call analytics
8x8 Express
CloudTalk
7.9
Historical reporting
8x8 Express
CloudTalk
7.6
Live reporting
8x8 Express
CloudTalk
7.8
Customer surveys
8x8 Express
CloudTalk
6.4
Customer interaction analytics
8x8 Express
CloudTalk
6.8

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

CloudTalk

  • Very easy to setup and configure. It took literally a few minutes to start making our first calls.
  • Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
  • Great selection of virtual numbers for international calls.
  • Great customer support team with quick replies.
  • Call quality is generally good, especially for the price.
Anonymous | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

CloudTalk

  • A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
  • Desktop app has had some instability issue.
  • IVR needs to be self-recorded which can lead to a lower quality.
Samantha Semuhin | TrustRadius Reviewer

Likelihood to Renew

8x8 Express

No score
No answers yet
No answers on this topic

CloudTalk

CloudTalk 8.2
Based on 1 answer
It is working and affordable
Trevor Nicholson | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

CloudTalk

CloudTalk 8.6
Based on 5 answers
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
Ieva Lukstiņa | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

CloudTalk

CloudTalk 6.5
Based on 17 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

CloudTalk

It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
Logan Brown | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

CloudTalk

  • For a similar price it is not necessary to manage so many cell phone accounts
  • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
  • For administrators it allows better control of commercial actions or the corresponding area for communication issues
Pablo Ritchie | TrustRadius Reviewer

Screenshots

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Express Editions & Modules

Additional Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

CloudTalk Editions & Modules

Edition
CloudTalk Essential$25.001
CloudTalk Custom-2
CloudTalk Expert$40.003
CloudTalk Starter$20.003
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
CloudTalk
7.8

Likelihood to Renew

8x8 Express
CloudTalk
8.2

Usability

8x8 Express
CloudTalk
8.6

Support Rating

8x8 Express
5.5
CloudTalk
6.5

Implementation Rating

8x8 Express
CloudTalk
8.2

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