What users are saying about
14 Ratings
Top Rated
50 Ratings
14 Ratings
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Score 7.6 out of 100
Top Rated
50 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    10.0

    8x8 Express

    100%

    CloudTalk

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 1/1 features

    High quality audio

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    10.0

    8x8 Express

    100%

    CloudTalk

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 2/2 features

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Directory of employee names

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call Management

    10.0

    8x8 Express

    100%

    CloudTalk

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 7/7 features

    Answering rules

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call recording

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call park

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call screening

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Message alerts

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Business SMS/External Messaging

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Voicemail Transcription

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Contact Center Software

    8x8 Express

    Feature Set Not Supported
    N/A
    7.6

    CloudTalk

    76%
    CloudTalk ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.0
    80%
    38 Ratings

    Validate callers

    N/A
    0 Ratings
    7.4
    74%
    33 Ratings

    Outbound response

    N/A
    0 Ratings
    7.7
    77%
    35 Ratings

    Call forwarding

    N/A
    0 Ratings
    7.8
    78%
    34 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.0
    80%
    33 Ratings

    Warm transfer

    N/A
    0 Ratings
    7.4
    74%
    26 Ratings

    Predictive dialing

    N/A
    0 Ratings
    7.4
    74%
    20 Ratings

    Interactive voice response

    N/A
    0 Ratings
    7.2
    72%
    23 Ratings

    REST APIs

    N/A
    0 Ratings
    7.7
    77%
    25 Ratings

    Call scripts

    N/A
    0 Ratings
    7.7
    77%
    21 Ratings

    Call tracking

    N/A
    0 Ratings
    7.6
    76%
    30 Ratings

    Multichannel integration

    N/A
    0 Ratings
    7.5
    75%
    25 Ratings

    CRM software integration

    N/A
    0 Ratings
    7.9
    79%
    31 Ratings

    Workforce Optimization (WFO)

    8x8 Express

    Feature Set Not Supported
    N/A
    7.6

    CloudTalk

    76%
    CloudTalk ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    7.9
    79%
    30 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    7.5
    75%
    24 Ratings

    Recording

    N/A
    0 Ratings
    7.8
    78%
    33 Ratings

    Quality management

    N/A
    0 Ratings
    7.6
    76%
    29 Ratings

    Call analytics

    N/A
    0 Ratings
    7.7
    77%
    34 Ratings

    Historical reporting

    N/A
    0 Ratings
    7.7
    77%
    32 Ratings

    Live reporting

    N/A
    0 Ratings
    8.0
    80%
    30 Ratings

    Customer surveys

    N/A
    0 Ratings
    7.0
    70%
    22 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    7.1
    71%
    22 Ratings

    Attribute Ratings

    • 8x8 Express is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    10.0

    8x8 Express

    100%
    2 Ratings
    8.7

    CloudTalk

    87%
    38 Ratings

    Likelihood to Renew

    8x8 Express

    N/A
    0 Ratings
    8.2

    CloudTalk

    82%
    1 Rating

    Usability

    8x8 Express

    N/A
    0 Ratings
    7.9

    CloudTalk

    79%
    5 Ratings

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating
    4.8

    CloudTalk

    48%
    17 Ratings

    Implementation Rating

    8x8 Express

    N/A
    0 Ratings
    8.2

    CloudTalk

    82%
    1 Rating

    Likelihood to Recommend

    8x8, Inc.

    Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.
    Read full review

    CloudTalk.io

    Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.
    Read full review

    Pros

    8x8, Inc.

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.
    Read full review

    CloudTalk.io

    • It's extremely simple to install and integrate
    • Their smart dialer option reduces time spent typing in number and helps make more calls
    • It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made
    Read full review

    Cons

    8x8, Inc.

    • None, so easy for us to use
    • Very responsive the one time we had a billing issue
    Read full review

    CloudTalk.io

    • A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
    • Desktop app has had some instability issue.
    • IVR needs to be self-recorded which can lead to a lower quality.
    Read full review

    Pricing Details

    8x8 Express

    Starting Price

    $0

    Editions & Modules

    8x8 Express editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      CloudTalk

      Starting Price

      $0 per user or company/month (invoiced annually)

      Editions & Modules

      CloudTalk editions and modules pricing
      EditionModules
      CloudTalk Essential$25.001
      CloudTalk Custom-2
      CloudTalk Expert$40.003
      CloudTalk Starter$20.004

      Footnotes

      1. per user/month (invoiced annually)
      2. per user or company/month (invoiced annually)
      3. per user/month (invoiced annually)
      4. per user/month (invoiced annually)

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      8x8, Inc.

      No answers on this topic

      CloudTalk.io

      It is working and affordable
      Read full review

      Usability

      8x8, Inc.

      No answers on this topic

      CloudTalk.io

      CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
      Read full review

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
      Read full review

      CloudTalk.io

      They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
      Read full review

      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
      Read full review

      CloudTalk.io

      It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
      Read full review

      Return on Investment

      8x8, Inc.

      • Positive impact - pricing is right, service is easy to use.
      • Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
      • We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless
      Read full review

      CloudTalk.io

      • For a similar price it is not necessary to manage so many cell phone accounts
      • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
      • For administrators it allows better control of commercial actions or the corresponding area for communication issues
      Read full review

      Screenshots

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