What users are saying about
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
No photo available

eFax

eFax is good for letters, pictures, and simple files. Cloud based secure/encrypted solution that is user friendly and easy to use.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
eFax
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
eFax
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
eFax
User templates
8x8 Virtual Office Enterprise Suite
7.0
eFax
Call reports
8x8 Virtual Office Enterprise Suite
9.0
eFax
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
eFax

Call Management

8x8 Virtual Office Enterprise Suite
8.4
eFax
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
eFax
Call recording
8x8 Virtual Office Enterprise Suite
7.0
eFax
Call park
8x8 Virtual Office Enterprise Suite
9.0
eFax
Call screening
8x8 Virtual Office Enterprise Suite
10.0
eFax
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
eFax

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
No photo available
  • The fax always goes through, there are no issues with reliability.
  • It offers a variety of features such as taking photos and saving files.
  • It can receive faxes too.
  • It can save faxes for a long time and allows you to save contacts.
No photo available

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
No photo available
  • We receive a lot of spam faxes. It would be nice if there was a way to filter these out.
Gina Howard profile photo

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
No photo available
We didn't evaluate any other similar products.
Gina Howard profile photo

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
No photo available
  • We were able to reduce costs by using eFax and make our faxing company-wide simpler!
  • We were able to remove a landline for faxing.
Gina Howard profile photo

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

eFax

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details