What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

eFax

6 Ratings
Score 9.3 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

eFax

We are a physician practice that receives faxes all day long. We love resources that make our job easier.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
eFax
10.0
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
eFax
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
eFax
User templates
8x8 Virtual Office Enterprise Suite
7.0
eFax
Call reports
8x8 Virtual Office Enterprise Suite
9.0
eFax
10.0
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
eFax
10.0

Call Management

8x8 Virtual Office Enterprise Suite
8.4
eFax
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
eFax
Call recording
8x8 Virtual Office Enterprise Suite
7.0
eFax
Call park
8x8 Virtual Office Enterprise Suite
9.0
eFax
Call screening
8x8 Virtual Office Enterprise Suite
10.0
eFax
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
eFax

Mobile apps

8x8 Virtual Office Enterprise Suite
eFax
10.0
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
eFax
10.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Saves money
  • Saves time
  • Lets us use our resources elsewhere for production.

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • Sometimes we have difficulty retrieving faxes
  • The letters are hard to read
  • Support could be a little more prompt

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
We have never used any other product. Our research led us to eFax. Wouldn't change the service. Great experience with the company. All employees are familiar with service and love its capability.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Nice price
  • Great product
  • Easy setup

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

eFax

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details