What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

eFax

10 Ratings
Score 9.2 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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eFax

This has worked very well for our remote employees, so they can have access to a fax option without needing a fax machine. If an organization is in a central location with an office and fax machines on site, there may not be as much of a need, though it would still work and be an effective option.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
eFax
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
eFax
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
eFax
User templates
8x8 Virtual Office Enterprise Suite
7.0
eFax
Call reports
8x8 Virtual Office Enterprise Suite
9.0
eFax
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
eFax

Call Management

8x8 Virtual Office Enterprise Suite
8.4
eFax
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
eFax
Call recording
8x8 Virtual Office Enterprise Suite
7.0
eFax
Call park
8x8 Virtual Office Enterprise Suite
9.0
eFax
Call screening
8x8 Virtual Office Enterprise Suite
10.0
eFax
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
eFax

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • Security is excellent and meets our needs. We don't use fax very often but when we do we know it will be secure.
  • Improved user interface. The old interface was clunky and non-intuitive. The recent update made using eFax so much better and simpler.
  • No need for a fax machine! eFax sends a digital version of a document (that can be scanned in if needed). Uploads and downloads are both very simple.
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Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • Since the updates to the UX, I don't have many negative things to say.
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Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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We didn't evaluate any other similar products.
Gina Howard profile photo

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • Minimal - this is just a basic necessity of doing business so an expense that can't necessarily be avoided. But its not a big cost center for us and doesn't generate revenue.
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Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

eFax

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details