8x8

Top Rated
32 Ratings
Score 8 out of 101

Add comparison

Likelihood to Recommend

8x8

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.

Cisco Hosted Unified Communications Services

It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Cisco Hosted Unified Communications Services
Hosted PBX
8x8
9.8
Cisco Hosted Unified Communications Services
Multi-level Interactive Voice Response (IVR)
8x8
9.1
Cisco Hosted Unified Communications Services
User templates
8x8
9.2
Cisco Hosted Unified Communications Services
Call reports
8x8
8.1
Cisco Hosted Unified Communications Services
Directory of employee names
8x8
7.6
Cisco Hosted Unified Communications Services

Call Management

8x8
8.8
Cisco Hosted Unified Communications Services
Answering rules
8x8
9.5
Cisco Hosted Unified Communications Services
Call recording
8x8
9.3
Cisco Hosted Unified Communications Services
Call park
8x8
9.3
Cisco Hosted Unified Communications Services
Call screening
8x8
6.8
Cisco Hosted Unified Communications Services
Message alerts
8x8
8.9
Cisco Hosted Unified Communications Services

VoIP system collaboration

8x8
8.2
Cisco Hosted Unified Communications Services
Video conferencing
8x8
8.0
Cisco Hosted Unified Communications Services
Audio conferencing
8x8
8.3
Cisco Hosted Unified Communications Services

Mobile apps

8x8
8.4
Cisco Hosted Unified Communications Services
Mobile app for iOS
8x8
8.7
Cisco Hosted Unified Communications Services
Mobile app for Android
8x8
8.1
Cisco Hosted Unified Communications Services

Pros

  • Setup
  • Customer Support
  • Managing platform
  • VoIP best practices
  • UC and IM
  • Centralized management and provisioning
  • Reduced OPEX/CAPEX in the implementation
  • Security and integration with other UC platforms using SIP (Except Lync)

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
  • Integration with contact center plaforms
  • Integration with other UC platforms
  • Lower the tennant size and clusters capacity
  • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution

Return on Investment

  • Increased employee efficiency
  • Continuously allowing for top-notch, reliable customer service
  • Saved money and man hours by utilizing Virtual Office rather than phone hardware
  • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
  • The licensing is perpetual, the only associated cost with the licenses are SWSS.
  • Desktop sharing isn't a functionality.
  • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Hosted Unified Communications Services

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details