8x8 X Series (Formerly Virtual Office) vs JustCall

• The control panel is great and gives us full flexibility over how our system is configured.
• The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
• The smartphone app is great and is just like having your fully-functional desk phone in your pocket.

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• JustCall Allows you to schedule calls to any of your contacts or teammates, it also allows you to schedule calls with any of the clients, in this way you can maintain communication for as long as you want.
• This platform has the ability to send another request for the call to any member of the team, in this way the fold can communicate with anyone who is in charge of attending a specific area within the company.
• This platform has an appointment scheduler, in this way each of the users belonging to the care team will be able to organize that by placing a range of time and a size of the space for each appointment.

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• The mobile app is good but can be too much at times, almost taking over the phone.
• It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
• The setup for the auto attendant is very intuitive, granted it works well once set up.
• It would be nice if a call placed on hold could be picked up by another extension

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• The power dialer functionality is in Beta still I believe and isn't not intuitive to use and add contacts to the calling list. In comparison, Kixie allows a very easy one-click operation, from anywhere on the web really, to add a number and contact to a power dialing session.
• JustCall.io bills itself as a complete phone system but its pricing structure makes using it as such more expensive than solutions like Kixie or Dialpad, at least in my experience.
• These guys are definitely on the right track, but more focus and clarity on the messaging and use cases JustCall is best suited for would result in a better net result for everyone in my opinion.

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• For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.

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• Overall, JustCall showed us the value of having an integrated tool to allow the execution of SMS messaging from within Pipedrive. It definitely allowed us to add in additional touchpoint that some decision makers and prospects felt more comfortable using.
• Despite the tight integration with Pipedrive, the totality of the solution added more overhead in financial and configuration/personnel terms than we were looking for. Since we had established a great set up for our phone systems already, adding another one just to access SMS didn't make sense.
• SMS from inside Pipedrive was the only function we were looking for. Just Call does this, and does it really well. But since we had our phones and VOIP already providing this outside of Pipedrive, it was ultimately not suitable. It became an expense for which there was not really a clear justification for in terms of ROI.

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