What users are saying about
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318 Ratings
4 Ratings

8x8 X Series (Formerly Virtual Office)

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318 Ratings
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Score 7.5 out of 100
4 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

It is VERY well-suited for those people who travel a lot. I have 8x8 Work on my cell phone, my laptop, and desktop computer at work. This makes me SO much more accessible than the typical insurance agent. Anyone who doesn't have a software program will never know that someone was trying to reach them over a weekend per se. I had one client who got into an accident, needed to make a claim and didn't know what to do. I saw that they called in on a Saturday morning and the call came right through to my cell phone when no one picked up at the office (since I am closed on weekends).
Matthew Raspopovich | TrustRadius Reviewer

JustCall

JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution.The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.1
JustCall
9.0
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
JustCall
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
JustCall
10.0
User templates
8x8 X Series (Formerly Virtual Office)
7.1
JustCall
Call reports
8x8 X Series (Formerly Virtual Office)
7.0
JustCall
7.0
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
JustCall
10.0

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
JustCall
8.4
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
JustCall
6.0
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
JustCall
9.0
Call park
8x8 X Series (Formerly Virtual Office)
7.4
JustCall
7.0
Call screening
8x8 X Series (Formerly Virtual Office)
7.0
JustCall
10.0
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
JustCall
10.0

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.4
JustCall
10.0
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.2
JustCall
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.6
JustCall
10.0
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.2
JustCall
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.8
JustCall

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.5
JustCall
8.0
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.3
JustCall
10.0
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.7
JustCall
6.0

Pros

8x8 X Series (Formerly Virtual Office)

  • The control panel is great and gives us full flexibility over how our system is configured.
  • The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
  • The smartphone app is great and is just like having your fully-functional desk phone in your pocket.
Andrew Steven | TrustRadius Reviewer

JustCall

  • JustCall Allows you to schedule calls to any of your contacts or teammates, it also allows you to schedule calls with any of the clients, in this way you can maintain communication for as long as you want.
  • This platform has the ability to send another request for the call to any member of the team, in this way the fold can communicate with anyone who is in charge of attending a specific area within the company.
  • This platform has an appointment scheduler, in this way each of the users belonging to the care team will be able to organize that by placing a range of time and a size of the space for each appointment.
Carmen Rodriguez | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • The mobile app is good but can be too much at times, almost taking over the phone.
  • It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
  • The setup for the auto attendant is very intuitive, granted it works well once set up.
  • It would be nice if a call placed on hold could be picked up by another extension
Robbie Mancl | TrustRadius Reviewer

JustCall

  • The power dialer functionality is in Beta still I believe and isn't not intuitive to use and add contacts to the calling list. In comparison, Kixie allows a very easy one-click operation, from anywhere on the web really, to add a number and contact to a power dialing session.
  • JustCall.io bills itself as a complete phone system but its pricing structure makes using it as such more expensive than solutions like Kixie or Dialpad, at least in my experience.
  • These guys are definitely on the right track, but more focus and clarity on the messaging and use cases JustCall is best suited for would result in a better net result for everyone in my opinion.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.3
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

JustCall

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 21 answers
The actual 8x8 and user portion work great, the administrative side of things, not so much. Things are not user-friendly as an admin and make it difficult for me to navigate and understand what is going on. Also, in the switch from the previous system to the new one, things didn't switch over correctly, creating more work for myself. Also, there have been issues with accessing for some users.
Matt LaMunyan | TrustRadius Reviewer

JustCall

JustCall 10.0
Based on 1 answer
Regarding the usability that I noticed in this platform, I must say that the performance it had since it was implemented was really impressive. I managed to adapt to the Call service instantly. I also managed to enjoy an excellent service when making the graphs and reports of the general calls that have been weekly or monthly. The graphing service is quite simple to use and returns the result in real time with immediate study.
Carmen Rodriguez | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.9
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

JustCall

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

JustCall

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.6
Based on 112 answers
I very rarely rate 10 as I believe there is always room for improvement. With that having been said, 8x8 customer support has been outstanding each and every time I have had to use it. They are quick in taking action, and quick in finding a solution to my problem
Christopher Alcumbrack | TrustRadius Reviewer

JustCall

JustCall 1.0
Based on 1 answer
As I mentioned earlier, the customer service offered by this platform is not so consistent. This causes doubts not to be resolved in the appropriate time, and also causes users to present complications when adapting to the platform or at the time to use any of its functionalities. I fully trust this platform because it allows me to communicate in a general way with my entire work team, which is why I know that customer service will improve.
Carmen Rodriguez | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
Daniel Herrera | TrustRadius Reviewer

JustCall

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
Brian Goffron | TrustRadius Reviewer

JustCall

I have used both Kixie and PhoneBurner to try to add in the type of sales calling capabilities I wanted. In 2017, neither actually 100% fit the bill.Kixie is also a full-blown sales focused dialing and VOIP platform. They have really tight integrations with Pipedrive and other CRMs and a lot of the functionality we were looking for. With all the bells and whistles it is more expensive but certainly was a good contender. As I move forward here in 2018 we're launching a call center operation for which Kixie ay be a perfect fit.PhoneBurner is another platform that provides straight-up power dialing, dialing tech, and some additional resources. It does so on top of your current VOIP provider, so you don't have to make lots of changes. They have automated voicemail drops, email drops, and more to help accelerate the sales cycle.I chose JustCall specifically for the integration with Pipedrive and SMS capability. For now, it ended up being the tool for our business.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

JustCall

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.
Tim Layton | TrustRadius Reviewer

JustCall

  • Overall, JustCall showed us the value of having an integrated tool to allow the execution of SMS messaging from within Pipedrive. It definitely allowed us to add in additional touchpoint that some decision makers and prospects felt more comfortable using.
  • Despite the tight integration with Pipedrive, the totality of the solution added more overhead in financial and configuration/personnel terms than we were looking for. Since we had established a great set up for our phone systems already, adding another one just to access SMS didn't make sense.
  • SMS from inside Pipedrive was the only function we were looking for. Just Call does this, and does it really well. But since we had our phones and VOIP already providing this outside of Pipedrive, it was ultimately not suitable. It became an expense for which there was not really a clear justification for in terms of ROI.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Screenshots

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Additional Pricing Details

JustCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

JustCall Editions & Modules

Edition
Basic$10.001
Pro$15.001
Enterprise$25.001
  1. per user per month
Additional Pricing Details
Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on our web-app or mobile app than to receive it on your cellular network.

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.1
JustCall
9.0

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.3
JustCall

Usability

8x8 X Series (Formerly Virtual Office)
7.8
JustCall
10.0

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.9
JustCall

Performance

8x8 X Series (Formerly Virtual Office)
7.6
JustCall

Support Rating

8x8 X Series (Formerly Virtual Office)
5.6
JustCall
1.0

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.4
JustCall

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
JustCall

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