9 Spokes vs Salesforce Einstein Analytics

Likelihood to Recommend

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.

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Verified User

Contributor in Other

Media Production Company, 1-10 employees

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Salesforce works great for a large team since everyone sees the same screen and easily sees questions and comments that have already been addressed, so "double responses" are minimal. For new businesses starting out on Twitter or Facebook this works for automation but more advanced users will want something that supports Instagram, high quality images, and video. Additionally, the cost is high. Automation and response can be done more efficiently from competitors at a lower cost.

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Verified User

Manager in Social Media

Research Company, 51-200 employees

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Feature Rating Comparison

9 Spokes

9.0

Salesforce Einstein Analytics

7.8

Customizable dashboards

9.0

8.0

Pixel Perfect reports

—

7.5

Report Formatting Templates

—

7.8

9 Spokes

7.0

Salesforce Einstein Analytics

7.7

Drill-down analysis

7.0

8.0

Formatting capabilities

—

7.7

Integration with R or other statistical packages

—

7.3

Report sharing and collaboration

—

8.0

9 Spokes

10.0

Salesforce Einstein Analytics

8.2

Pre-built visualization formats (heatmaps, scatter plots etc.)

10.0

8.5

Location Analytics / Geographic Visualization

—

8.2

Predictive Analytics

—

7.7

9 Spokes

9.0

Salesforce Einstein Analytics

8.2

Multi-User Support (named login)

9.0

8.1

Role-Based Security Model

—

8.0

Multiple Access Permission Levels (Create, Read, Delete)

—

8.4

Single Sign-On (SSO)

—

8.4

9 Spokes

8.0

Salesforce Einstein Analytics

7.9

Responsive Design for Web Access

6.0

8.2

Dashboard / Report / Visualization Interactivity on Mobile

10.0

8.2

Dedicated iOS Application

—

7.8

Dedicated Android Application

—

7.5

9 Spokes

—

Salesforce Einstein Analytics

7.7

Publish to Web

—

7.8

Publish to PDF

—

8.2

Report Versioning

—

7.6

Report Delivery Scheduling

—

7.7

Delivery to Remote Servers

—

7.3

9 Spokes

—

Salesforce Einstein Analytics

7.3

REST API

—

7.4

Javascript API

—

7.3

iFrames

—

7.2

Java API

—

7.3

Themeable User Interface (UI)

—

7.2

Customizable Platform (Open Source)

—

7.6

Pros

Grouping several apps in one place for easy viewing.
Clean dashboard interface that looks uncluttered when viewing several apps at once.
Setting up the apps is a breeze when the platform supports them.

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Verified User

Contributor in Other

Media Production Company, 1-10 employees

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Reporting.
BI
Data visualization.

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Verified User

Account Manager in Customer Service

Computer Software Company, 51-200 employees

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Cons

Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.

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Verified User

Contributor in Other

Media Production Company, 1-10 employees

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Limited access.
Need a dedicated engineer.
Pricey.

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Verified User

Account Manager in Customer Service

Computer Software Company, 51-200 employees

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Support

9 Spokes 5.0

Based on 1 answer

Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.

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Verified User

Contributor in Other

Media Production Company, 1-10 employees

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No score

No answers yet

No answers on this topic

Ask the community to sound off

Implementation

No score

No answers yet

No answers on this topic

Ask the community to sound off

Salesforce Einstein Analytics 6.0

Based on 1 answer

An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes

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Verified User

Director in Sales

Higher Education Company, 201-500 employees

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Alternatives Considered

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.

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Verified User

Contributor in Other

Media Production Company, 1-10 employees

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The analytics from Salesforce doesn't stack up against competitors. I'd love a one-stop platform, where I could get all of my email automation, CRM, and website KPI data tracking done, but that isn't Salesforce. I really like the website analytics from FullStory, and I like the analytics from SharpSpring a lot better than those from Salesforce.

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Nicholas Farmen

Digital Marketer

Spire DigitalMarketing and Advertising, 51-200 employees

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Likelihood to Recommend

9 Spokes

Salesforce Einstein Analytics

Feature Rating Comparison

Customizable dashboards

Pixel Perfect reports

Report Formatting Templates

Drill-down analysis

Formatting capabilities

Integration with R or other statistical packages

Report sharing and collaboration

Pre-built visualization formats (heatmaps, scatter plots etc.)

Location Analytics / Geographic Visualization

Predictive Analytics

Multi-User Support (named login)

Role-Based Security Model

Multiple Access Permission Levels (Create, Read, Delete)

Single Sign-On (SSO)

Responsive Design for Web Access

Dashboard / Report / Visualization Interactivity on Mobile

Dedicated iOS Application

Dedicated Android Application

Publish to Web

Publish to PDF

Report Versioning

Report Delivery Scheduling

Delivery to Remote Servers

REST API

Javascript API

iFrames

Java API

Themeable User Interface (UI)

Customizable Platform (Open Source)

Pros

9 Spokes

Salesforce Einstein Analytics

Cons

9 Spokes

Salesforce Einstein Analytics

Support

9 Spokes

Salesforce Einstein Analytics

Implementation

9 Spokes

Salesforce Einstein Analytics

Alternatives Considered

9 Spokes

Salesforce Einstein Analytics

Screenshots

9 Spokes

Salesforce Einstein Analytics

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

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