What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 2 reviews and ratings
676 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 676 reviews and ratings
Feature Set Ratings
- 9 Spokes ranks higher in 4 feature sets: BI Standard Reporting, Data Discovery and Visualization, Access Control and Security, Mobile Capabilities
- Tableau CRM (formerly Einstein Analytics) ranks higher in 1 feature set: Ad-hoc Reporting
BI Standard Reporting
9.0
9 Spokes
90%
7.6
Tableau CRM (formerly Einstein Analytics)
76%
Tableau CRM (formerly Einstein Analytics) ranks higher in 2/3 features
Tableau CRM (formerly Einstein Analytics) ranks higher in 2/3 features
Customizable dashboards
9.0
90%
1 Rating
6.8
68%
46 Ratings
Pixel Perfect reports
N/A
0 Ratings
8.1
81%
39 Ratings
Report Formatting Templates
N/A
0 Ratings
7.9
79%
44 Ratings
Ad-hoc Reporting
7.0
9 Spokes
70%
7.2
Tableau CRM (formerly Einstein Analytics)
72%
Tableau CRM (formerly Einstein Analytics) ranks higher in 4/4 features
Tableau CRM (formerly Einstein Analytics) ranks higher in 4/4 features
Drill-down analysis
7.0
70%
1 Rating
7.2
72%
46 Ratings
Formatting capabilities
N/A
0 Ratings
7.7
77%
46 Ratings
Integration with R or other statistical packages
N/A
0 Ratings
6.0
60%
35 Ratings
Report sharing and collaboration
N/A
0 Ratings
8.0
80%
44 Ratings
Data Discovery and Visualization
10.0
9 Spokes
100%
7.5
Tableau CRM (formerly Einstein Analytics)
75%
Tableau CRM (formerly Einstein Analytics) ranks higher in 2/3 features
Tableau CRM (formerly Einstein Analytics) ranks higher in 2/3 features
Pre-built visualization formats (heatmaps, scatter plots etc.)
10.0
100%
1 Rating
7.6
76%
40 Ratings
Location Analytics / Geographic Visualization
N/A
0 Ratings
7.4
74%
38 Ratings
Predictive Analytics
N/A
0 Ratings
7.5
75%
40 Ratings
Access Control and Security
9.0
9 Spokes
90%
8.0
Tableau CRM (formerly Einstein Analytics)
80%
Tableau CRM (formerly Einstein Analytics) ranks higher in 3/4 features
Tableau CRM (formerly Einstein Analytics) ranks higher in 3/4 features
Multi-User Support (named login)
9.0
90%
1 Rating
8.4
84%
44 Ratings
Role-Based Security Model
N/A
0 Ratings
8.0
80%
44 Ratings
Multiple Access Permission Levels (Create, Read, Delete)
N/A
0 Ratings
7.2
72%
40 Ratings
Single Sign-On (SSO)
N/A
0 Ratings
8.6
86%
39 Ratings
Mobile Capabilities
8.0
9 Spokes
80%
6.3
Tableau CRM (formerly Einstein Analytics)
63%
Tableau CRM (formerly Einstein Analytics) ranks higher in 2/3 features
Tableau CRM (formerly Einstein Analytics) ranks higher in 2/3 features
Responsive Design for Web Access
6.0
60%
1 Rating
7.5
75%
41 Ratings
Dashboard / Report / Visualization Interactivity on Mobile
10.0
100%
1 Rating
6.7
67%
37 Ratings
Mobile Application
N/A
0 Ratings
5.6
56%
33 Ratings
Report Output and Scheduling
9 Spokes
Feature Set Not Supported
N/A
7.6
Tableau CRM (formerly Einstein Analytics)
76%
Tableau CRM (formerly Einstein Analytics) ranks higher in 5/5 features
Tableau CRM (formerly Einstein Analytics) ranks higher in 5/5 features
Publish to Web
N/A
0 Ratings
8.4
84%
35 Ratings
Publish to PDF
N/A
0 Ratings
7.8
78%
42 Ratings
Report Versioning
N/A
0 Ratings
7.8
78%
41 Ratings
Report Delivery Scheduling
N/A
0 Ratings
7.0
70%
38 Ratings
Delivery to Remote Servers
N/A
0 Ratings
6.8
68%
32 Ratings
Application Program Interfaces (APIs) / Embedding
9 Spokes
Feature Set Not Supported
N/A
5.7
Tableau CRM (formerly Einstein Analytics)
57%
Tableau CRM (formerly Einstein Analytics) ranks higher in 6/6 features
Tableau CRM (formerly Einstein Analytics) ranks higher in 6/6 features
REST API
N/A
0 Ratings
6.0
60%
29 Ratings
Javascript API
N/A
0 Ratings
5.0
50%
27 Ratings
iFrames
N/A
0 Ratings
5.0
50%
23 Ratings
Java API
N/A
0 Ratings
5.0
50%
26 Ratings
Themeable User Interface (UI)
N/A
0 Ratings
7.5
75%
27 Ratings
Customizable Platform (Open Source)
N/A
0 Ratings
5.7
57%
26 Ratings
Attribute Ratings
- Tableau CRM (formerly Einstein Analytics) is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
7.0
9 Spokes
70%
1 Rating
7.3
Tableau CRM (formerly Einstein Analytics)
73%
47 Ratings
Usability
9 Spokes
N/A
0 Ratings
7.3
Tableau CRM (formerly Einstein Analytics)
73%
6 Ratings
Support Rating
5.0
9 Spokes
50%
2 Ratings
7.7
Tableau CRM (formerly Einstein Analytics)
77%
6 Ratings
Implementation Rating
9 Spokes
N/A
0 Ratings
6.0
Tableau CRM (formerly Einstein Analytics)
60%
2 Ratings
Likelihood to Recommend
9 Spokes
Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.

Verified User
Contributor in Other
Media Production Company, 1-10 employeesTableau CRM (formerly Einstein Analytics)
If the person/ department does not have any knowledge in open source tools such as R, and Python. [Salesforce Einstein Analytics (formerly Wave Analytics)] could be a good option with no coding background required. However, if they have such human resource or can acquire these people, I would recommend open source tech and suggest not to use this tool.

Verified User
Analyst in Professional Services
Financial Services Company, 10,001+ employeesPros
9 Spokes
- Grouping several apps in one place for easy viewing.
- Clean dashboard interface that looks uncluttered when viewing several apps at once.
- Setting up the apps is a breeze when the platform supports them.

Verified User
Contributor in Other
Media Production Company, 1-10 employeesTableau CRM (formerly Einstein Analytics)
- Interactive Dashboards, it [consists] of wide variety of charts
- Data from different sources can be easily integrated with it
- Security, it provides easy way to secure and share the information with the users
- Support actions like opening hyperlink etc
- Almost everything can be done from configuration
- Data can easily be managed from dataflow.
Consultant
AtriumComputer Software, 51-200 employees
Cons
9 Spokes
- Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
- iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.

Verified User
Contributor in Other
Media Production Company, 1-10 employeesTableau CRM (formerly Einstein Analytics)
- Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
- Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
- Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
- More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.

Verified User
Manager in Information Technology
Higher Education Company, 1001-5000 employeesPricing Details
9 Spokes
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Tableau CRM (formerly Einstein Analytics)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$125 per month
Usability
9 Spokes
No score
No answers yet
No answers on this topic
Tableau CRM (formerly Einstein Analytics)
Tableau CRM (formerly Einstein Analytics) 7.3
Based on 6 answers
Overall usability is absolutely worth the price. It help me to save tons of time working on raw data in Excel file. It also minimize the discrepancy in data format when there are multiple user inputting the data. Every data inputted in Salesforce is standardized, therefore it is very easy to keep track / generating performance report even though you are having more than 20 projects recorded in Salesforce Einstein Analytics.
Tactical Procurement Specialist (Vietnam & APAC Support) - Source To Procure Team
DiageoRetail, 10,001+ employees
Support Rating
9 Spokes
9 Spokes 5.0
Based on 2 answers
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.

Verified User
Contributor in Other
Media Production Company, 1-10 employeesTableau CRM (formerly Einstein Analytics)
Tableau CRM (formerly Einstein Analytics) 7.7
Based on 6 answers
I gave Salesforce Einstein Analytics tool a slightly above average rating of 6. Because its trailhead portal has extensive documentation and use cases around how to implement Salesforce tools and how to master their user interface. But it has limited video or human tutorials. Plus, there is not enough background on web analytics, statistical modeling, artificial intelligence or machine learning. So, a user may struggle when leveraging their dashboard or modeling features. Finally, support documents are focused on learning the tool but don't provide enough context on how to do custom implementation or troubleshoot data integration issues.

Verified User
Analyst in Marketing
Food & Beverages Company, 10,001+ employeesImplementation Rating
9 Spokes
No score
No answers yet
No answers on this topic
Tableau CRM (formerly Einstein Analytics)
Tableau CRM (formerly Einstein Analytics) 6.0
Based on 2 answers
An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes

Verified User
Director in Sales
Higher Education Company, 201-500 employeesAlternatives Considered
9 Spokes
I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.

Verified User
Contributor in Other
Media Production Company, 1-10 employeesTableau CRM (formerly Einstein Analytics)
Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
Director of Marketing
Abacus Life Settlements, LLCFinancial Services, 11-50 employees
Return on Investment
9 Spokes
No answers on this topic
Tableau CRM (formerly Einstein Analytics)
- Salesforce Einstein Analytics helped lift roi of email marketing campaigns funded by our suppliers or category teams by improving their open and click rates
- Salesforce Einstein Analytics helped reduce cart abandonments and improved conversion rates of our product campaigns.
- Salesforce Einstein Analytics was not that effective in improving adoption of AI tools such as chatbot, voice assistant tool or mobile app. Because of lower sample data.

Verified User
Analyst in Marketing
Food & Beverages Company, 10,001+ employees