9 Spokes vs. Tableau CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
9 Spokes
Score 10.0 out of 10
N/A
9 Spokes is a smart dashboard that is designed to help companies see their business more clearly. Key metrics across essential areas of the user’s business are displayed in one place, revealing exactly how it's performing. The vendor’s value proposition is that 9 Spokes makes it easier for companies to make the right calls to manage or grow their business. According to the vendor, key benefits for SMEs include: One smart dashboard for your cloud business apps…N/A
Tableau CRM
Score 8.3 out of 10
N/A
Tableau CRM (formerly Einstein Analytics) from Salesforce is a cloud-based business intelligence solutions and analytics software. It provides users with automated data discovery, CRM-connected analytics, top-down views of data, augmented analytics, predictive insights, and customizable data visualization tools.
$125
per month
Pricing
9 SpokesTableau CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
9 SpokesTableau CRM
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.
More Pricing Information
Community Pulse
9 SpokesTableau CRM
Top Pros
Top Cons
Features
9 SpokesTableau CRM
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
9 Spokes
9.0
1 Ratings
10% above category average
Tableau CRM
8.5
46 Ratings
4% above category average
Customizable dashboards9.01 Ratings7.646 Ratings
Pixel Perfect reports00 Ratings8.639 Ratings
Report Formatting Templates00 Ratings9.244 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
9 Spokes
7.0
1 Ratings
14% below category average
Tableau CRM
8.0
47 Ratings
1% below category average
Drill-down analysis7.01 Ratings7.746 Ratings
Formatting capabilities00 Ratings8.446 Ratings
Integration with R or other statistical packages00 Ratings6.835 Ratings
Report sharing and collaboration00 Ratings9.044 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
9 Spokes
10.0
1 Ratings
22% above category average
Tableau CRM
8.4
43 Ratings
4% above category average
Pre-built visualization formats (heatmaps, scatter plots etc.)10.01 Ratings8.640 Ratings
Location Analytics / Geographic Visualization00 Ratings8.938 Ratings
Predictive Analytics00 Ratings7.540 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
9 Spokes
9.0
1 Ratings
5% above category average
Tableau CRM
8.4
46 Ratings
1% below category average
Multi-User Support (named login)9.01 Ratings8.744 Ratings
Role-Based Security Model00 Ratings8.144 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.140 Ratings
Single Sign-On (SSO)00 Ratings8.639 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
9 Spokes
8.0
1 Ratings
1% above category average
Tableau CRM
6.6
43 Ratings
19% below category average
Responsive Design for Web Access6.01 Ratings7.341 Ratings
Dashboard / Report / Visualization Interactivity on Mobile10.01 Ratings7.237 Ratings
Mobile Application00 Ratings6.032 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
9 Spokes
-
Ratings
Tableau CRM
8.5
45 Ratings
2% above category average
Publish to Web00 Ratings9.335 Ratings
Publish to PDF00 Ratings8.942 Ratings
Report Versioning00 Ratings8.541 Ratings
Report Delivery Scheduling00 Ratings8.038 Ratings
Delivery to Remote Servers00 Ratings7.732 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
9 Spokes
-
Ratings
Tableau CRM
7.3
31 Ratings
8% below category average
REST API00 Ratings7.329 Ratings
Javascript API00 Ratings7.927 Ratings
iFrames00 Ratings6.923 Ratings
Java API00 Ratings7.926 Ratings
Themeable User Interface (UI)00 Ratings8.526 Ratings
Customizable Platform (Open Source)00 Ratings5.125 Ratings
Best Alternatives
9 SpokesTableau CRM
Small Businesses
BrightGauge
BrightGauge
Score 9.0 out of 10
BrightGauge
BrightGauge
Score 9.0 out of 10
Medium-sized Companies
Reveal
Reveal
Score 9.9 out of 10
Reveal
Reveal
Score 9.9 out of 10
Enterprises
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
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User Ratings
9 SpokesTableau CRM
Likelihood to Recommend
7.0
(1 ratings)
7.0
(47 ratings)
Usability
-
(0 ratings)
7.6
(6 ratings)
Support Rating
5.0
(1 ratings)
7.7
(6 ratings)
Implementation Rating
-
(0 ratings)
6.0
(1 ratings)
User Testimonials
9 SpokesTableau CRM
Likelihood to Recommend
9 Spokes International Limited
Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
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Salesforce
If the person/ department does not have any knowledge in open source tools such as R, and Python. [Salesforce Einstein Analytics (formerly Wave Analytics)] could be a good option with no coding background required. However, if they have such human resource or can acquire these people, I would recommend open source tech and suggest not to use this tool.
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Pros
9 Spokes International Limited
  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
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Salesforce
  • Interactive Dashboards, it [consists] of wide variety of charts
  • Data from different sources can be easily integrated with it
  • Security, it provides easy way to secure and share the information with the users
  • Support actions like opening hyperlink etc
  • Almost everything can be done from configuration
  • Data can easily be managed from dataflow.
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Cons
9 Spokes International Limited
  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
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Salesforce
  • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
  • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
  • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
  • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
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Usability
9 Spokes International Limited
No answers on this topic
Salesforce
Overall usability is absolutely worth the price. It help me to save tons of time working on raw data in Excel file. It also minimize the discrepancy in data format when there are multiple user inputting the data. Every data inputted in Salesforce is standardized, therefore it is very easy to keep track / generating performance report even though you are having more than 20 projects recorded in Salesforce Einstein Analytics.
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Support Rating
9 Spokes International Limited
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
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Salesforce
I have not come across any bad experiences with the support provided. Also, I observed regular updates have been implemented without breaking the tool. But in my opinion, Now Tableau CRM has huge market challenges with tools like Power BI and its spread
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Implementation Rating
9 Spokes International Limited
No answers on this topic
Salesforce
An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
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Alternatives Considered
9 Spokes International Limited
I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
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Salesforce
Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
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Return on Investment
9 Spokes International Limited
No answers on this topic
Salesforce
  • Absolutely a must-have tool if you are working on saving project
  • Create a centralized database to track project target across region
  • Easily create chart to showcase data / performance
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ScreenShots

9 Spokes Screenshots

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