9 Spokes
2 Ratings
Tableau CRM (formerly Einstein Analytics)
676 Ratings

9 Spokes

2 Ratings
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Score 9.1 out of 100

Based on 2 reviews and ratings

Tableau CRM (formerly Einstein Analytics)

676 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Based on 676 reviews and ratings

Feature Set Ratings

  • 9 Spokes ranks higher in 4 feature sets: BI Standard Reporting, Data Discovery and Visualization, Access Control and Security, Mobile Capabilities
  • Tableau CRM (formerly Einstein Analytics) ranks higher in 1 feature set: Ad-hoc Reporting

BI Standard Reporting

9.0

9 Spokes

90%
7.6

Tableau CRM (formerly Einstein Analytics)

76%
Tableau CRM (formerly Einstein Analytics) ranks higher in 2/3 features
Tableau CRM (formerly Einstein Analytics) ranks higher in 2/3 features

Customizable dashboards

9.0
90%
1 Rating
6.8
68%
46 Ratings

Pixel Perfect reports

N/A
0 Ratings
8.1
81%
39 Ratings

Report Formatting Templates

N/A
0 Ratings
7.9
79%
44 Ratings

Ad-hoc Reporting

7.0

9 Spokes

70%
7.2

Tableau CRM (formerly Einstein Analytics)

72%
Tableau CRM (formerly Einstein Analytics) ranks higher in 4/4 features
Tableau CRM (formerly Einstein Analytics) ranks higher in 4/4 features

Drill-down analysis

7.0
70%
1 Rating
7.2
72%
46 Ratings

Formatting capabilities

N/A
0 Ratings
7.7
77%
46 Ratings

Integration with R or other statistical packages

N/A
0 Ratings
6.0
60%
35 Ratings

Report sharing and collaboration

N/A
0 Ratings
8.0
80%
44 Ratings

Data Discovery and Visualization

10.0

9 Spokes

100%
7.5

Tableau CRM (formerly Einstein Analytics)

75%
Tableau CRM (formerly Einstein Analytics) ranks higher in 2/3 features
Tableau CRM (formerly Einstein Analytics) ranks higher in 2/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

10.0
100%
1 Rating
7.6
76%
40 Ratings

Location Analytics / Geographic Visualization

N/A
0 Ratings
7.4
74%
38 Ratings

Predictive Analytics

N/A
0 Ratings
7.5
75%
40 Ratings

Access Control and Security

9.0

9 Spokes

90%
8.0

Tableau CRM (formerly Einstein Analytics)

80%
Tableau CRM (formerly Einstein Analytics) ranks higher in 3/4 features
Tableau CRM (formerly Einstein Analytics) ranks higher in 3/4 features

Multi-User Support (named login)

9.0
90%
1 Rating
8.4
84%
44 Ratings

Role-Based Security Model

N/A
0 Ratings
8.0
80%
44 Ratings

Multiple Access Permission Levels (Create, Read, Delete)

N/A
0 Ratings
7.2
72%
40 Ratings

Single Sign-On (SSO)

N/A
0 Ratings
8.6
86%
39 Ratings

Mobile Capabilities

8.0

9 Spokes

80%
6.3

Tableau CRM (formerly Einstein Analytics)

63%
Tableau CRM (formerly Einstein Analytics) ranks higher in 2/3 features
Tableau CRM (formerly Einstein Analytics) ranks higher in 2/3 features

Responsive Design for Web Access

6.0
60%
1 Rating
7.5
75%
41 Ratings

Dashboard / Report / Visualization Interactivity on Mobile

10.0
100%
1 Rating
6.7
67%
37 Ratings

Mobile Application

N/A
0 Ratings
5.6
56%
33 Ratings

Report Output and Scheduling

9 Spokes

Feature Set Not Supported
N/A
7.6

Tableau CRM (formerly Einstein Analytics)

76%
Tableau CRM (formerly Einstein Analytics) ranks higher in 5/5 features
Tableau CRM (formerly Einstein Analytics) ranks higher in 5/5 features

Publish to Web

N/A
0 Ratings
8.4
84%
35 Ratings

Publish to PDF

N/A
0 Ratings
7.8
78%
42 Ratings

Report Versioning

N/A
0 Ratings
7.8
78%
41 Ratings

Report Delivery Scheduling

N/A
0 Ratings
7.0
70%
38 Ratings

Delivery to Remote Servers

N/A
0 Ratings
6.8
68%
32 Ratings

Application Program Interfaces (APIs) / Embedding

9 Spokes

Feature Set Not Supported
N/A
5.7

Tableau CRM (formerly Einstein Analytics)

57%
Tableau CRM (formerly Einstein Analytics) ranks higher in 6/6 features
Tableau CRM (formerly Einstein Analytics) ranks higher in 6/6 features

REST API

N/A
0 Ratings
6.0
60%
29 Ratings

Javascript API

N/A
0 Ratings
5.0
50%
27 Ratings

iFrames

N/A
0 Ratings
5.0
50%
23 Ratings

Java API

N/A
0 Ratings
5.0
50%
26 Ratings

Themeable User Interface (UI)

N/A
0 Ratings
7.5
75%
27 Ratings

Customizable Platform (Open Source)

N/A
0 Ratings
5.7
57%
26 Ratings

Attribute Ratings

  • Tableau CRM (formerly Einstein Analytics) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.0

9 Spokes

70%
1 Rating
7.3

Tableau CRM (formerly Einstein Analytics)

73%
47 Ratings

Usability

9 Spokes

N/A
0 Ratings
7.3

Tableau CRM (formerly Einstein Analytics)

73%
6 Ratings

Support Rating

5.0

9 Spokes

50%
2 Ratings
7.7

Tableau CRM (formerly Einstein Analytics)

77%
6 Ratings

Implementation Rating

9 Spokes

N/A
0 Ratings
6.0

Tableau CRM (formerly Einstein Analytics)

60%
2 Ratings

Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.

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Anonymous | TrustRadius Reviewer
Verified User
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Tableau CRM (formerly Einstein Analytics)

If the person/ department does not have any knowledge in open source tools such as R, and Python. [Salesforce Einstein Analytics (formerly Wave Analytics)] could be a good option with no coding background required. However, if they have such human resource or can acquire these people, I would recommend open source tech and suggest not to use this tool.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

9 Spokes

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Tableau CRM (formerly Einstein Analytics)

  • Interactive Dashboards, it [consists] of wide variety of charts
  • Data from different sources can be easily integrated with it
  • Security, it provides easy way to secure and share the information with the users
  • Support actions like opening hyperlink etc
  • Almost everything can be done from configuration
  • Data can easily be managed from dataflow.

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Shefali Sethia | TrustRadius Reviewer
Shefali Sethia
View all 47 answers on this topic

Cons

9 Spokes

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Tableau CRM (formerly Einstein Analytics)

  • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
  • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
  • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
  • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

9 Spokes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Tableau CRM (formerly Einstein Analytics)

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$125 per month

Usability

9 Spokes

No score
No answers yet
No answers on this topic

Tableau CRM (formerly Einstein Analytics)

Tableau CRM (formerly Einstein Analytics) 7.3
Based on 6 answers
Overall usability is absolutely worth the price. It help me to save tons of time working on raw data in Excel file. It also minimize the discrepancy in data format when there are multiple user inputting the data. Every data inputted in Salesforce is standardized, therefore it is very easy to keep track / generating performance report even though you are having more than 20 projects recorded in Salesforce Einstein Analytics.

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Tony Phan | TrustRadius Reviewer
Tony Phan
View all 6 answers on this topic

Support Rating

9 Spokes

9 Spokes 5.0
Based on 2 answers
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Tableau CRM (formerly Einstein Analytics)

Tableau CRM (formerly Einstein Analytics) 7.7
Based on 6 answers
I gave Salesforce Einstein Analytics tool a slightly above average rating of 6. Because its trailhead portal has extensive documentation and use cases around how to implement Salesforce tools and how to master their user interface. But it has limited video or human tutorials. Plus, there is not enough background on web analytics, statistical modeling, artificial intelligence or machine learning. So, a user may struggle when leveraging their dashboard or modeling features. Finally, support documents are focused on learning the tool but don't provide enough context on how to do custom implementation or troubleshoot data integration issues.

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Anonymous | TrustRadius Reviewer
Verified User
View all 6 answers on this topic

Implementation Rating

9 Spokes

No score
No answers yet
No answers on this topic

Tableau CRM (formerly Einstein Analytics)

Tableau CRM (formerly Einstein Analytics) 6.0
Based on 2 answers
An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes

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Anonymous | TrustRadius Reviewer
Verified User
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Alternatives Considered

9 Spokes

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Tableau CRM (formerly Einstein Analytics)

Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.

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Jeffrey Smith | TrustRadius Reviewer
Jeffrey Smith
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Return on Investment

9 Spokes

No answers on this topic

Tableau CRM (formerly Einstein Analytics)

  • Salesforce Einstein Analytics helped lift roi of email marketing campaigns funded by our suppliers or category teams by improving their open and click rates
  • Salesforce Einstein Analytics helped reduce cart abandonments and improved conversion rates of our product campaigns.
  • Salesforce Einstein Analytics was not that effective in improving adoption of AI tools such as chatbot, voice assistant tool or mobile app. Because of lower sample data.

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Anonymous | TrustRadius Reviewer
Verified User
View all 47 answers on this topic

Screenshots

Tableau CRM (formerly Einstein Analytics)

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