What users are saying about

Abila netFORUM Enterprise

4 Ratings
Score 6.6 out of 101

GoMembers

2 Ratings
Score 8 out of 101

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Likelihood to Recommend

Abila netFORUM Enterprise

netFORUm is generally good for small to medium membership organizations but can definitely pose problems in the amount of data and the reporting tools as the membership grows.
Jeanette Gass profile photo

GoMembers

The product was purchased four years before implementation. After having been stalled for more than a year, we were tapped to get the software setup and implemented on a tight six-month deadline. And because we hadn't been involved in the selection process and primary setup, we basically had to start from scratch. I can't say what questions were asked, since I wasn't a part of the selection process, but if you are - and beyond anything else - know upfront what your overall business objective goals and end results are before selecting a product. If the product doesn't meet your needs - with or without modification - keep moving. Research, research, research.
Jessica McMathis profile photo

Pros

  • Can store a lot of information. There are many different modules and each module has a lot of spaces for details such as birthday, gender, spouse and children's names, emergency contact information, photos and more.
  • Can be linked to our internal systems. Our awards system is run through our organization's website but the winners are sent to netFORUM so that their records indicate the awards and distinctions they have achieved without us having to manually enter all of these.
  • Can provide a lot of reporting information which is useful for data collection or year-end reporting needs.
Jeanette Gass profile photo
  • Aptean's customer service is excellent. The process of submitting a ticket is easy - and 90 percent of the time, resolution by their technical staff is swift, thorough and friendly.
  • Aptean has a wealth of knowledge at its disposal and should be extremely proud of its people. Their staff - everyone from our project manager, other management and customer service/support - has been knowledgeable, responsive, and friendly.
  • Aptean's corporate trainers are second to none. Smart, efficient and thorough. They provided a wealth of support and knowledge both prior to and following the implementation of our new CRM.
Jessica McMathis profile photo

Cons

  • The queries and reports are not user-friendly. One really needs to understand the search terminology to run queries and reports.
  • There is no way to prevent duplicates so if someone enters an updated address for a member but creates a new record instead of updating the current record, there are now two records for that person which makes some of the data difficult to sift through.
  • Linking members to their organization is difficult because if someone enters an organization slightly differently from the way it is registered in netFORUM, the person will not be linked to the organization and the reports that say how many members come from a specific institution is now inaccurate.
Jeanette Gass profile photo
  • The new customer service portal seems to be missing a lot of the product documentation/training manuals. In order to access them, I had to submit a ticket and receive a file via FTP.
  • The process by which to get a quote or proposal has been sometimes challenging and lengthy. It's certainly been a point of frustration from time to time.
  • The GoMembers (Association Management System) product has changed the way we do business, but some of the functionality seems to be incomplete or missing. Basic functionality of certain processes within the system are cumbersome or just don't make much sense to our technical team, or the end user.
Jessica McMathis profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
GoMembers8.0
Based on 2 answers
We know there is no perfect product, but we're familiar with GoMembers and have made modifications specific to our business and its overall objective. Unless there were some compelling reason to change, we have no plans to change products.
Jessica McMathis profile photo

Usability

No score
No answers yet
No answers on this topic
GoMembers5.0
Based on 1 answer
Some of the GoMembers CRM is intuitive, some is counter-intuitive. What might seem like common sense to me might not to another user. Having been through the setup of the product, it's easier for me to anticipate the steps needed to complete a task. For the average user, possibly not.
Jessica McMathis profile photo

Implementation

No score
No answers yet
No answers on this topic
GoMembers9.0
Based on 1 answer
Support from our project manager and trainers was bar-none. They were there both before and after Go-Live, answering questions and anticipating any snags along the way.
Jessica McMathis profile photo

Alternatives Considered

netFORUM is better at data collection and support for the price.
Jeanette Gass profile photo
No answers on this topic

Return on Investment

  • Easier to see expiring or expired memberships and initiate the renewal process
  • Streamlining of data increases employee efficiency
  • Difficulty in using it to its full potential means that the total possible ROI may not be achieved
Jeanette Gass profile photo
  • The GoMembers product has allowed us to be more efficient and effective in our front- and back-office processes. Fewer steps to making someone a member (12 steps to three), registering a member for a meeting and tracking subscription data. Increased overall employee efficiency while automating many things we formerly did manually. The integration with our website will only further reduce the manual work done within the system, freeing up staff to focus on other areas of importance within our organization.
  • The implementation of the system is helping us to achieve overall business objectives and digital communications initiatives. The CRM is more robust than our former AMS, and the information we're able to track and retrieve more important than ever, allowing us to target interests, communications preferences and member activity in ways we might have never previously thought possible.
  • The system is flexible, allowing us not only to anticipate new data points and change accordingly, but plan for the future.
Jessica McMathis profile photo

Pricing Details

Abila netFORUM Enterprise

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

GoMembers

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details