What users are saying about

Acarda Outbound

1 Ratings
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Score 8 out of 101

Cisco Unified Contact Center

35 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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Cisco Unified Contact Center

  • Call center applications that require advanced logic and more than basic call queueing
Doug Dreibelbis profile photo

Pros

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
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  • Stability in the software not crashing every week. I have had issues with a server not failing over to the backup server, then not failing back again in an older version. 6.x I believe.
  • I had no crashes or lockups when upgraded to 8.x. I attribute this to the stable servers and software. Not to mention regular maintenance is easier when supervisors support you.
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Cons

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
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  • Bad experiences with Cisco Unified Contact Center? I didn't have anything that I found bad with Contact Center. It always seemed to be hardware.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
Cisco Unified Contact Center9.8
Based on 4 answers
The new features being released provide a next generation approach to call routing and handling.
Mark Pareja profile photo

Alternatives Considered

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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I have used older Avaya ACD systems. Avaya had multiple platforms to perform what CUCC does on one platform. The CUCC user and programing interfaces are much more user friendly.
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Return on Investment

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
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  • Reporting allows for training and development of customer service representatives.
  • Provide basic call recording as part of the system for training of agents without the need of separate recording servers.
  • Allows for agents to efficiently handle customer calls.
Doug Dreibelbis profile photo

Pricing Details

Acarda Outbound

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Unified Contact Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details