What users are saying about
1 Ratings
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Score 8 out of 101
44 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
No photo available

Cisco Unified Contact Center

Cisco Contact Center is an excellent solution to provide multiple contact channels to customers and/or suppliers. With the possibility of recording calls (with third parties), customizing reports, and creating call flow based on business needs. It is not suitable if it is required as a contact channel to WhatsApp or SMS since it is not supported.
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Feature Rating Comparison

Contact Center Software

Acarda Outbound
Cisco Unified Contact Center
8.9
Agent dashboard
Acarda Outbound
Cisco Unified Contact Center
7.3
Validate callers
Acarda Outbound
Cisco Unified Contact Center
8.4
Outbound response
Acarda Outbound
Cisco Unified Contact Center
8.7
Call forwarding
Acarda Outbound
Cisco Unified Contact Center
9.3
Click-to-call (CTC)
Acarda Outbound
Cisco Unified Contact Center
8.8
Warm transfer
Acarda Outbound
Cisco Unified Contact Center
9.0
Predictive dialing
Acarda Outbound
Cisco Unified Contact Center
9.0
Interactive voice response
Acarda Outbound
Cisco Unified Contact Center
9.4
REST APIs
Acarda Outbound
Cisco Unified Contact Center
9.2
Call scripts
Acarda Outbound
Cisco Unified Contact Center
8.8
Call tracking
Acarda Outbound
Cisco Unified Contact Center
9.4
Multichannel integration
Acarda Outbound
Cisco Unified Contact Center
9.6
CRM software integration
Acarda Outbound
Cisco Unified Contact Center
8.8

Workforce Optimization (WFO)

Acarda Outbound
Cisco Unified Contact Center
9.0
Inbound call routing
Acarda Outbound
Cisco Unified Contact Center
9.6
Omnichannel inbound routing
Acarda Outbound
Cisco Unified Contact Center
9.6
Recording
Acarda Outbound
Cisco Unified Contact Center
9.2
Quality management
Acarda Outbound
Cisco Unified Contact Center
9.5
Call analytics
Acarda Outbound
Cisco Unified Contact Center
8.7
Historical reporting
Acarda Outbound
Cisco Unified Contact Center
9.0
Live reporting
Acarda Outbound
Cisco Unified Contact Center
8.3
Customer surveys
Acarda Outbound
Cisco Unified Contact Center
8.3
Customer interaction analytics
Acarda Outbound
Cisco Unified Contact Center
9.2

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
No photo available

Cisco Unified Contact Center

  • Call Control & Call routing. UCCX approach is simple and effective.
  • Reporting and accounting. With workforce optimization, you go beyond-- live call intercepts, supervisory control, call recordings, evaluation forms, surveys, workflows etc.
  • Skills, CSQ, Triggers, Call control group.
  • Ease of administration.
  • Modern innovative agent desktop software.
  • Finesse Administration and API.
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Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
No photo available

Cisco Unified Contact Center

  • Ease in configuration, agent codes, call in codes, and automatic queue control through the telephone is a somewhat typical setup.
  • Social Miner.
  • Database servers, (3rd party reliance ).
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Likelihood to Renew

Acarda Outbound

No score
No answers yet
No answers on this topic

Cisco Unified Contact Center

Cisco Unified Contact Center 9.8
Based on 4 answers
if it is up to me I would maintain its use. I was not able to make those decisions previously.
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Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
No photo available

Cisco Unified Contact Center

No other product is as flexible or diverse as the Cisco UCCE product line. You are likely to find a number of solutions that work with UCCE .
Mark Pareja profile photo

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
No photo available

Cisco Unified Contact Center

  • CUCC does give good feedback to managers to see call statistics. It can lead to better customer service and employee efficiency.
  • The overall system availability and reliability has been great. With the High Availability redundant feature you can perform system maintenance without extended downtime.
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Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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