What users are saying about
12 Ratings
22 Ratings
12 Ratings
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Score 6.2 out of 101
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.2 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Workzone

I think WorkZone is a great program for companies with simpler project management scenarios. It is not as well fitted for advertising agencies and how they operate internally and with clients
No photo available

Feature Rating Comparison

Project Management

Accelo
5.3
Workzone
6.7
Task Management
Accelo
5.0
Workzone
8.0
Resource Management
Accelo
5.5
Workzone
8.0
Gantt Charts
Accelo
6.0
Workzone
6.0
Scheduling
Accelo
5.0
Workzone
8.0
Workflow Automation
Accelo
5.0
Workzone
8.0
Team Collaboration
Accelo
4.3
Workzone
9.0
Support for Agile Methodology
Accelo
3.7
Workzone
8.0
Support for Waterfall Methodology
Accelo
5.0
Workzone
Email integration
Accelo
7.4
Workzone
1.4
Mobile Access
Accelo
4.5
Workzone
3.0
Timesheet Tracking
Accelo
7.1
Workzone
5.0
Change request and Case Management
Accelo
5.1
Workzone
10.0
Budget and Expense Management
Accelo
5.1
Workzone
5.0
Document Management
Accelo
Workzone
7.1

Professional Services Automation

Accelo
4.7
Workzone
6.0
Quotes/estimates
Accelo
3.5
Workzone
Invoicing
Accelo
4.1
Workzone
Project & financial reporting
Accelo
5.1
Workzone
6.0
Integration with accounting software
Accelo
6.1
Workzone

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • WorkZone is good at basic project management like scheduling and time management.
  • The software can be set to send you a daily email with the list of the tasks that you need to get done for that day.
  • Workzone allows the admin for the account to pick and choose which clients/projects can be seen by each person with an account, which allows each user to focus on the projects that they are involved in without being distracted by other things.
No photo available

Cons

  • The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
  • It needs more executive-style reporting and the ability to create your own reports and filters.
  • It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.
Chris Osterhout profile photo
  • I'd like to have additional features where we can add URL's and contact information for each project. This way, folks could go to one place to get all of the information for one project.
  • The overall visual impact of WorkZone could be improved. Nothing too busy, but the ability to color code notes (highlighting, etc.) would be helpful to draw attention to urgent items.
  • Making WorkZone more intuitive may assist folks - pop-ups regarding dependencies, simpler explanations when trying to build projects and mistakes are made, etc.
Kirsten Lowery profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Workzone1.4
Based on 8 answers
We have been evaluating workflows for other products that are not project management products. WZ allows for workflow maximization without limiting our ability to configure different processes to meet the needs of each functional area
Cristina Sanford profile photo

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Workzone5.3
Based on 3 answers
For my line of work WorkZone was a nice stepping stone, but there are other management tools that have a better fit for my particular industry
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Workzone9.0
Based on 1 answer
Throughout the use of the WorkZone software, we never had a issue with it being unavailable. This is important, considering we wanted to access our projects and see our progress at any moment. WorkZone was always available and made constant supervision of tasks and goals easy; no excuses for not checking in on the status of a project.
No photo available

Performance

Accelo10.0
Based on 1 answer
No answer on this topic is available.
Workzone10.0
Based on 1 answer
I have zero complaints about the performance of WorkZone; for our organization's needs, it was a perfect tool for keeping track of various responsibilities and tasks. We never experienced a lag or down-time when using the software, and the simple interface made things exactly that from our end...simple. WorkZone is a fantastic tool for work management that never fails to perform, in my experience.
No photo available

Support

No score
No answers yet
No answers on this topic
Workzone10.0
Based on 1 answer
The team at WorkZone is incredibly helpful and very willing to lend support when they can. Our team was constantly growing, and our new team members needed training every time someone cam on board. The WorkZone support staff was more than willing to ensure our new team members were completely comfortable using the software and set up for success.
No photo available

Online Training

No score
No answers yet
No answers on this topic
Workzone10.0
Based on 1 answer
The WorkZone trainers are wonderful! They offered us unlimited over-the-phone and online support, and the trainings were always informative. The WorkZone support team was willing to answer multiple questions and review sections of the training if need be. They were always accommodating, and trainings were scheduled very quickly for when our team needed them!
No photo available

Implementation

No score
No answers yet
No answers on this topic
Workzone9.0
Based on 1 answer
Implementation of WorkZone was very easy. We simply log into a portal online and begin to set up our projects. Access codes were sent very quickly to our team, so there was practically no delay once we signed the contract for our subscription. Training was scheduled quickly and was very helpful, especially as new team members joined our organization.
No photo available

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
Workzone fills a need and so does ArchiOffice. I would like a hybrid program between the two or a link between the two programs. Workzone and ArchiOffice have a lot to offer our company, but don't currently hold the full package. What about linking to the Outlook calendar with notifications? Still, Workzone had helped me by managing the projects and the team members that work on them.
No photo available

Scalability

No score
No answers yet
No answers on this topic
Workzone5.2
Based on 2 answers
We are a small organization, so the need to expand our use of WorkZone was limited. I only rate it below a 10 simply because I do not have much experience with the scaleability of the product. From the previews and training sessions, it does seem that the software can easily be adjusted to accommodate a growing workload; something we may use in future, just not at this point in our organization's development.
No photo available

Return on Investment

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo
  • Our transparency across projects has improved.
  • We have been able to reorganize our entire product line and meet our deadlines.
  • Anyone in our department can give status updates to clients, enhancing our customer service.
  • WZ is geared toward marketing projects and has enhanced our responsiveness.
Cristina Sanford profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Workzone

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Workzone Editions & Modules
Workzone
Additional Pricing Details