What users are saying about
37 Ratings
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Top Rated
78 Ratings
37 Ratings
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Score 8.7 out of 100

Atera

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
78 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    Monitoring Tasks

    Accelo

    Feature Set Not Supported
    N/A
    8.4

    Atera

    84%
    Atera ranks higher in 5/5 features

    Remote monitoring

    N/A
    0 Ratings
    8.3
    83%
    50 Ratings

    Network device monitoring

    N/A
    0 Ratings
    7.8
    78%
    41 Ratings

    Multiple Server Monitoring

    N/A
    0 Ratings
    8.8
    88%
    50 Ratings

    Multi-device monitoring

    N/A
    0 Ratings
    8.6
    86%
    50 Ratings

    Automated alerts and notifications

    N/A
    0 Ratings
    8.4
    84%
    51 Ratings

    Management Tasks

    Accelo

    Feature Set Not Supported
    N/A
    7.6

    Atera

    76%
    Atera ranks higher in 4/4 features

    Patch Management

    N/A
    0 Ratings
    7.7
    77%
    49 Ratings

    Service configuration management

    N/A
    0 Ratings
    7.5
    75%
    43 Ratings

    Software and hardware inventory

    N/A
    0 Ratings
    8.3
    83%
    50 Ratings

    Policy-based automation

    N/A
    0 Ratings
    7.0
    70%
    39 Ratings

    Reporting

    Accelo

    Feature Set Not Supported
    N/A
    7.9

    Atera

    79%
    Atera ranks higher in 4/4 features

    Performance data reports

    N/A
    0 Ratings
    8.3
    83%
    45 Ratings

    Customizable reporting

    N/A
    0 Ratings
    7.6
    76%
    41 Ratings

    Data visualization

    N/A
    0 Ratings
    7.6
    76%
    42 Ratings

    Risk analysis

    N/A
    0 Ratings
    8.0
    80%
    35 Ratings

    Security

    Accelo

    Feature Set Not Supported
    N/A
    7.5

    Atera

    75%
    Atera ranks higher in 3/3 features

    Data backup and recovery

    N/A
    0 Ratings
    7.3
    73%
    25 Ratings

    Antivirus and malware management

    N/A
    0 Ratings
    7.5
    75%
    32 Ratings

    Administrator access control

    N/A
    0 Ratings
    7.8
    78%
    41 Ratings

    Attribute Ratings

    • Accelo is rated higher in 1 area: Likelihood to Recommend
    • Atera is rated higher in 2 areas: Likelihood to Renew, Support Rating

    Likelihood to Recommend

    8.8

    Accelo

    88%
    8 Ratings
    8.7

    Atera

    87%
    52 Ratings

    Likelihood to Renew

    9.0

    Accelo

    90%
    1 Rating
    9.1

    Atera

    91%
    1 Rating

    Usability

    7.0

    Accelo

    70%
    1 Rating

    Atera

    N/A
    0 Ratings

    Performance

    10.0

    Accelo

    100%
    2 Ratings

    Atera

    N/A
    0 Ratings

    Support Rating

    7.5

    Accelo

    75%
    5 Ratings
    8.9

    Atera

    89%
    7 Ratings

    Likelihood to Recommend

    Accelo

    Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
    Charles Fashana, MBA | TrustRadius Reviewer

    Atera

    Atera is useful for companies that have many endpoints or multiple clients being managed by a small team. It's ideal for MSPs because of its unlimited endpoints, customers, and integration with common billing software. I think there are better solutions for an internal IT team, where endpoint count wouldn't be in as much flux.
    Caleb Yankus | TrustRadius Reviewer

    Pros

    Accelo

    • Timing Client Work: You are able to better manage your time on your clients.
    • Housing Client Info in one Area: You can view all you need for any given client in one area.
    Anonymous | TrustRadius Reviewer

    Atera

    • Patch management is very good. Easy to use and very accurate.
    • Hardware monitoring is good and alerts are on time - we always know what is happening.
    • Pricing is per technician which makes it easier to rollout to many clients and still have a constant budget.
    Kallie Koortz | TrustRadius Reviewer

    Cons

    Accelo

    • Accelo is excellent on the adaptation to its deep functionalities.
    • Managing multiple project is very challenging.
    • Not easy to collect multiple reports across platforms.
    Johnson Martins | TrustRadius Reviewer

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Maycon Menezes | TrustRadius Reviewer

    Pricing Details

    Accelo

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $39 per user

    Accelo Editions & Modules

    Edition
    Projects (Per Month on Annual Contract)$391
    Sales (Per Month on Annual Contract)$391
    Retainers (Per Month on Annual Contract)$391
    Service (Per Month on Annual Contract)$391
    ServOps (Per Month on Annual Contract)$791
    1. per user
    Additional Pricing Details
    ServOps is the all-in-one solution which includes Projects, Retainers, Sales and Service together.

    Atera

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $79 Per Technician

    Atera Editions & Modules

    Edition
    Pro$791
    Growth$1191
    Power$1491
    1. Per Technician
    Additional Pricing Details
    Unlimited devices & agents. No hidden fees. No contracts.

    Likelihood to Renew

    Accelo

    Accelo 9.0
    Based on 1 answer
    Looking forward to seeing more refinement of features provided and upcoming features promised :)
    Brendon O'Sullivan | TrustRadius Reviewer

    Atera

    Atera 9.1
    Based on 1 answer
    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Chris Miller | TrustRadius Reviewer

    Support Rating

    Accelo

    Accelo 7.5
    Based on 5 answers
    From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
    Charles Fashana, MBA | TrustRadius Reviewer

    Atera

    Atera 8.9
    Based on 7 answers
    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Terry Irwin | TrustRadius Reviewer

    Alternatives Considered

    Accelo

    Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
    Ryan Freeman | TrustRadius Reviewer

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Accelo

    • It substantially reduced the number of systems we use to run our business.
    • It reduced the need to train our staff on a variety of platforms.
    • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
    Chris Osterhout | TrustRadius Reviewer

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Anonymous | TrustRadius Reviewer

    Screenshots

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