37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 37 reviews and ratings
Atera
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Top Rated
78 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 78 reviews and ratings
Feature Set Ratings
Monitoring Tasks

Accelo
Feature Set Not Supported
N/A
8.4
Atera
84%
Atera ranks higher in 5/5 features
Atera ranks higher in 5/5 features
Remote monitoring

N/A
0 Ratings
8.3
83%
50 Ratings
Network device monitoring

N/A
0 Ratings
7.8
78%
41 Ratings
Multiple Server Monitoring

N/A
0 Ratings
8.8
88%
50 Ratings
Multi-device monitoring

N/A
0 Ratings
8.6
86%
50 Ratings
Automated alerts and notifications

N/A
0 Ratings
8.4
84%
51 Ratings
Management Tasks

Accelo
Feature Set Not Supported
N/A
7.6
Atera
76%
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Patch Management

N/A
0 Ratings
7.7
77%
49 Ratings
Service configuration management

N/A
0 Ratings
7.5
75%
43 Ratings
Software and hardware inventory

N/A
0 Ratings
8.3
83%
50 Ratings
Policy-based automation

N/A
0 Ratings
7.0
70%
39 Ratings
Reporting

Accelo
Feature Set Not Supported
N/A
7.9
Atera
79%
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Performance data reports

N/A
0 Ratings
8.3
83%
45 Ratings
Customizable reporting

N/A
0 Ratings
7.6
76%
41 Ratings
Data visualization

N/A
0 Ratings
7.6
76%
42 Ratings
Risk analysis

N/A
0 Ratings
8.0
80%
35 Ratings
Security

Accelo
Feature Set Not Supported
N/A
7.5
Atera
75%
Atera ranks higher in 3/3 features
Atera ranks higher in 3/3 features
Data backup and recovery

N/A
0 Ratings
7.3
73%
25 Ratings
Antivirus and malware management

N/A
0 Ratings
7.5
75%
32 Ratings
Administrator access control

N/A
0 Ratings
7.8
78%
41 Ratings
Attribute Ratings
- Accelo is rated higher in 1 area: Likelihood to Recommend
- Atera is rated higher in 2 areas: Likelihood to Renew, Support Rating
Likelihood to Recommend

8.8
Accelo
88%
8 Ratings
8.7
Atera
87%
52 Ratings
Likelihood to Renew

9.0
Accelo
90%
1 Rating
9.1
Atera
91%
1 Rating
Usability

7.0
Accelo
70%
1 Rating
Atera
N/A
0 Ratings
Performance

10.0
Accelo
100%
2 Ratings
Atera
N/A
0 Ratings
Support Rating

7.5
Accelo
75%
5 Ratings
8.9
Atera
89%
7 Ratings
Likelihood to Recommend
Accelo
Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
COO (Chief Operating Officer)
19 IDEASMarketing & Advertising, 11-50 employees
Atera
Atera is useful for companies that have many endpoints or multiple clients being managed by a small team. It's ideal for MSPs because of its unlimited endpoints, customers, and integration with common billing software. I think there are better solutions for an internal IT team, where endpoint count wouldn't be in as much flux.
CTO (Chief Technical Officer)
Last Bastion TechnologyInformation Technology & Services, 1-10 employees
Pros
Accelo
- Timing Client Work: You are able to better manage your time on your clients.
- Housing Client Info in one Area: You can view all you need for any given client in one area.

Verified User
Manager in Marketing
Marketing and Advertising Company, 1-10 employeesAtera
- Patch management is very good. Easy to use and very accurate.
- Hardware monitoring is good and alerts are on time - we always know what is happening.
- Pricing is per technician which makes it easier to rollout to many clients and still have a constant budget.
Owner
ITTechservicesComputer & Network Security, 1-10 employees
Cons
Accelo
- Accelo is excellent on the adaptation to its deep functionalities.
- Managing multiple project is very challenging.
- Not easy to collect multiple reports across platforms.
.NET Software Engineer
JFrogComputer Software, 501-1000 employees
Atera
- Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
- Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
- Integration with other remote access tools would be helpful.
Service Desk Technician
TekworksInformation Technology & Services, 1-10 employees
Pricing Details
Accelo
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$39 per user
Accelo Editions & Modules
Edition
Projects (Per Month on Annual Contract) | $391 |
---|---|
Sales (Per Month on Annual Contract) | $391 |
Retainers (Per Month on Annual Contract) | $391 |
Service (Per Month on Annual Contract) | $391 |
ServOps (Per Month on Annual Contract) | $791 |
- per user
Additional Pricing Details
ServOps is the all-in-one solution which includes Projects, Retainers, Sales and Service together.Atera
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$79 Per Technician
Atera Editions & Modules
Edition
Pro | $791 |
---|---|
Growth | $1191 |
Power | $1491 |
- Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.Likelihood to Renew
Accelo
Accelo 9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Managing Director
Bos Web SystemsInformation Technology and Services, 11-50 employees
Atera
Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Solutions architect
CPAKManagement Consulting, 11-50 employees
Support Rating
Accelo
Accelo 7.5
Based on 5 answers
From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
COO (Chief Operating Officer)
19 IDEASMarketing & Advertising, 11-50 employees
Atera
Atera 8.9
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
IT Specialist
Grandview Police DepartmentLaw Enforcement, 51-200 employees
Alternatives Considered
Accelo
Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
President
Strider Inc.Marketing and Advertising, 1-10 employees
Atera
We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.

Verified User
Professional in Information Technology
Information Technology & Services Company, 1-10 employeesReturn on Investment
Accelo
- It substantially reduced the number of systems we use to run our business.
- It reduced the need to train our staff on a variety of platforms.
- It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Vice President of Business Strategy
WSOLInternet, 11-50 employees
Atera
- The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

Verified User
Project Manager in Information Technology
Computer & Network Security Company, 201-500 employees