What users are saying about
36 Ratings
36 Ratings
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Score 8.8 out of 100
405 Ratings
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Score 8 out of 100

Feature Set Ratings

    Security

    Accelo

    Feature Set Not Supported
    N/A
    6.5

    Gainsight Customer Cloud

    65%
    Gainsight Customer Cloud ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    6.5
    65%
    156 Ratings

    Platform & Infrastructure

    Accelo

    Feature Set Not Supported
    N/A
    8.0

    Gainsight Customer Cloud

    80%
    Gainsight Customer Cloud ranks higher in 4/4 features

    API

    N/A
    0 Ratings
    8.5
    85%
    113 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    9.4
    94%
    194 Ratings

    Integration with Marketo

    N/A
    0 Ratings
    7.0
    70%
    47 Ratings

    Integration with Eloqua

    N/A
    0 Ratings
    6.9
    69%
    18 Ratings

    Customer Data Extraction / Integration

    Accelo

    Feature Set Not Supported
    N/A
    8.3

    Gainsight Customer Cloud

    83%
    Gainsight Customer Cloud ranks higher in 2/2 features

    Product usage

    N/A
    0 Ratings
    8.1
    81%
    187 Ratings

    Help desk / support tickets

    N/A
    0 Ratings
    8.5
    85%
    158 Ratings

    Customer Success Management

    Accelo

    Feature Set Not Supported
    N/A
    8.4

    Gainsight Customer Cloud

    84%
    Gainsight Customer Cloud ranks higher in 7/7 features

    NPS surveys

    N/A
    0 Ratings
    8.1
    81%
    160 Ratings

    Sponsor tracking

    N/A
    0 Ratings
    7.8
    78%
    152 Ratings

    Customer profiles

    N/A
    0 Ratings
    8.1
    81%
    186 Ratings

    Automated workflow

    N/A
    0 Ratings
    9.0
    90%
    199 Ratings

    Internal collaboration

    N/A
    0 Ratings
    7.2
    72%
    186 Ratings

    Customer health scoring

    N/A
    0 Ratings
    9.5
    95%
    200 Ratings

    Customer segmentation

    N/A
    0 Ratings
    9.0
    90%
    169 Ratings

    CSM Reporting & Analytics

    Accelo

    Feature Set Not Supported
    N/A
    9.0

    Gainsight Customer Cloud

    90%
    Gainsight Customer Cloud ranks higher in 4/4 features

    Customer health trends

    N/A
    0 Ratings
    9.5
    95%
    187 Ratings

    Engagement analytics

    N/A
    0 Ratings
    8.1
    81%
    167 Ratings

    Revenue forecasting

    N/A
    0 Ratings
    8.8
    88%
    104 Ratings

    Dashboards

    N/A
    0 Ratings
    9.5
    95%
    202 Ratings

    Attribute Ratings

    • Accelo is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Performance, Support Rating
    • Gainsight Customer Cloud is rated higher in 1 area: Usability

    Likelihood to Recommend

    8.8

    Accelo

    88%
    8 Ratings
    8.5

    Gainsight Customer Cloud

    85%
    212 Ratings

    Likelihood to Renew

    9.0

    Accelo

    90%
    1 Rating
    6.8

    Gainsight Customer Cloud

    68%
    14 Ratings

    Usability

    7.0

    Accelo

    70%
    1 Rating
    8.5

    Gainsight Customer Cloud

    85%
    13 Ratings

    Availability

    Accelo

    N/A
    0 Ratings
    8.2

    Gainsight Customer Cloud

    82%
    2 Ratings

    Performance

    10.0

    Accelo

    100%
    2 Ratings
    6.4

    Gainsight Customer Cloud

    64%
    2 Ratings

    Support Rating

    7.5

    Accelo

    75%
    5 Ratings
    6.6

    Gainsight Customer Cloud

    66%
    251 Ratings

    Online Training

    Accelo

    N/A
    0 Ratings
    5.5

    Gainsight Customer Cloud

    55%
    2 Ratings

    Implementation Rating

    Accelo

    N/A
    0 Ratings
    6.3

    Gainsight Customer Cloud

    63%
    12 Ratings

    Product Scalability

    Accelo

    N/A
    0 Ratings
    7.3

    Gainsight Customer Cloud

    73%
    1 Rating

    Likelihood to Recommend

    Accelo

    Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
    Charles Fashana, MBA | TrustRadius Reviewer

    Gainsight Customer Cloud

    It is well suited to adoption/customer success focused endeavors where there is quantifiable data, which will make charting/graphing/etc. much easier. It becomes less intuitive and useful to use in cases where there isn't a lot of quantifiable data but rather subjective type data. For example, gauging a customer's success/adoption by survey questions will make Gainsight less useful than having measurable data.
    Anonymous | TrustRadius Reviewer

    Pros

    Accelo

    • Timing Client Work: You are able to better manage your time on your clients.
    • Housing Client Info in one Area: You can view all you need for any given client in one area.
    Anonymous | TrustRadius Reviewer

    Gainsight Customer Cloud

    • C360 page: all the information about a customer is one place that is easy to read and customize as needed. Allows CSMs to prep for calls within minutes as well bring other team members up to speed quickly.
    • Timeline: quick and easy way to create, search and edit notes about the customer. These are easy to share with other teams and create different categories for quick searching and reporting.
    • Sally bot: a quick and easy way to get customer information without navigating Gainsight. Great to use on the go, especially through the Slack bot and new Gainsight app.
    Anonymous | TrustRadius Reviewer

    Cons

    Accelo

    • Accelo is excellent on the adaptation to its deep functionalities.
    • Managing multiple project is very challenging.
    • Not easy to collect multiple reports across platforms.
    Johnson Martins | TrustRadius Reviewer

    Gainsight Customer Cloud

    • Enhancing their Timeline functionality which supports real life use cases such as pulling in open CTAs to a new timeline entry when recording a meeting with a customer.
    • Further enhances the ability to add comments and tag people in sub CTAs similar to what you see in the overall CTA.
    • Journey orchestrator emails to have the ability to output tabular reports.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Accelo

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $39 per user

    Accelo Editions & Modules

    Edition
    Projects (Per Month on Annual Contract)$391
    Sales (Per Month on Annual Contract)$391
    Retainers (Per Month on Annual Contract)$391
    Service (Per Month on Annual Contract)$391
    ServOps (Per Month on Annual Contract)$791
    1. per user
    Additional Pricing Details
    ServOps is the all-in-one solution which includes Projects, Retainers, Sales and Service together.

    Gainsight Customer Cloud

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    $0 Per Company Per Month

    Gainsight Customer Cloud Editions & Modules

    Edition
    Subscription$2,5001
    1. Per Company Per Month
    Additional Pricing Details

    Likelihood to Renew

    Accelo

    Accelo 9.0
    Based on 1 answer
    Looking forward to seeing more refinement of features provided and upcoming features promised :)
    Brendon O'Sullivan | TrustRadius Reviewer

    Gainsight Customer Cloud

    Gainsight Customer Cloud 6.8
    Based on 14 answers
    Gainsight offers a level of support that I've not experience before. They will work with you to come up with a solution to a problem - or help match you with another client that has a similar setup as you to get their feedback. Also the functionality that we have built within the software works for us. It's 'easy' to use (once you get the hang of it) and our users rather enjoy working in the software.
    Anonymous | TrustRadius Reviewer

    Usability

    Accelo

    Accelo 7.0
    Based on 1 answer
    No answer on this topic is available.

    Gainsight Customer Cloud

    Gainsight Customer Cloud 8.5
    Based on 13 answers
    Gainsight is extremely powerful. That power creates complexity. At the point we are at now, we are comfortable with the tool and we get it. However, it is not easy to grasp at the get go. Even some new features take us time to understand. But as I said, the function and power of the tool are immense and that good outweighs anything that is too complex.
    Ben Michael | TrustRadius Reviewer

    Performance

    Accelo

    Accelo 10.0
    Based on 2 answers
    No answer on this topic is available.

    Gainsight Customer Cloud

    Gainsight Customer Cloud 6.4
    Based on 2 answers
    There are some times when it can take almost a minute to load some of our reports or the rules engine. Within a rule it can also take time to load the actions as they each load one at a time when scrolling. The ability to scroll without waiting would be ideal
    Greg Haugen | TrustRadius Reviewer

    Support Rating

    Accelo

    Accelo 7.5
    Based on 5 answers
    From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
    Charles Fashana, MBA | TrustRadius Reviewer

    Gainsight Customer Cloud

    Gainsight Customer Cloud 6.6
    Based on 251 answers
    I advocate for Gainsight because of their support team. The Outcomes Managers and Technical Support teams are top notch. I have worked with a handful of different solutions engineers when I had a problem I wanted to solve, and they assisted me in a timely and professional manner. I am a huge fan of Gainsight for the support they offer!
    Anonymous | TrustRadius Reviewer

    Online Training

    Accelo

    No score
    No answers yet
    No answers on this topic

    Gainsight Customer Cloud

    Gainsight Customer Cloud 5.5
    Based on 2 answers
    The online videos are very good for basic tasks in the platform, but it isn't very descriptive or helpful trying to make your own specific variables fit the simple example that is typically used. Typically, I'll watch a video, try on my own and still have to get help from support or Customer Success team
    Greg Haugen | TrustRadius Reviewer

    Implementation Rating

    Accelo

    No score
    No answers yet
    No answers on this topic

    Gainsight Customer Cloud

    Gainsight Customer Cloud 6.3
    Based on 12 answers
    Do your homework before starting - the vast majority of success related to implementation depends on your knowledge of your business, your customers, and your data. The platform can do whatever you want it to do...so be thoughtful about what you are building.Start simple. Validate and adjust for continuous improvement.Think about your data needs early on. Define and document your processes for easy onboarding of new team members.
    Beth Power, MBA, CSM, SA | TrustRadius Reviewer

    Alternatives Considered

    Accelo

    Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
    Ryan Freeman | TrustRadius Reviewer

    Gainsight Customer Cloud

    There's really nothing like it that I've experienced, as this is one of my first positions within a Customer Success org. I've had quite a bit of experience in Adobe Creative Suite, and just how the features in those are complex, Gainsight has similar vibes-- that it takes a bit of experience to learn but once you know the complexities, the world is your oyster and possibilities are endless. I love that it's constantly innovating and challenging me to keep up with those changes. I cannot wait until the UX is perfect.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Accelo

    • It substantially reduced the number of systems we use to run our business.
    • It reduced the need to train our staff on a variety of platforms.
    • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
    Chris Osterhout | TrustRadius Reviewer

    Gainsight Customer Cloud

    • We have increased our NPS overall score thanks to the visibility we have been able to capture by sending the NPS Survey.
    • By using the Customer 360 we have increased the relationship between our Customer Success Executives and our customers.
    • Our employees with visibility of Gainsight have improved their performance thanks to Gainsight's automation in reports and dashboards.
    Anonymous | TrustRadius Reviewer

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