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129 Ratings
32 Ratings
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Score 7.9 out of 100

HID DigitalPersona

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129 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • HID DigitalPersona is rated higher in 6 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating, Ease of integration

Likelihood to Recommend

7.8

SolarWinds Access Rights Manager (ARM)

78%
14 Ratings
8.3

HID DigitalPersona

83%
78 Ratings

Likelihood to Renew

9.1

SolarWinds Access Rights Manager (ARM)

91%
2 Ratings
9.9

HID DigitalPersona

99%
5 Ratings

Usability

5.5

SolarWinds Access Rights Manager (ARM)

55%
1 Rating
9.0

HID DigitalPersona

90%
5 Ratings

Availability

8.2

SolarWinds Access Rights Manager (ARM)

82%
1 Rating

HID DigitalPersona

N/A
0 Ratings

Performance

7.3

SolarWinds Access Rights Manager (ARM)

73%
1 Rating

HID DigitalPersona

N/A
0 Ratings

Support Rating

4.5

SolarWinds Access Rights Manager (ARM)

45%
1 Rating
9.0

HID DigitalPersona

90%
11 Ratings

Implementation Rating

6.4

SolarWinds Access Rights Manager (ARM)

64%
2 Ratings
9.0

HID DigitalPersona

90%
8 Ratings

Configurability

5.5

SolarWinds Access Rights Manager (ARM)

55%
1 Rating

HID DigitalPersona

N/A
0 Ratings

Ease of integration

1.8

SolarWinds Access Rights Manager (ARM)

18%
1 Rating
7.3

HID DigitalPersona

73%
4 Ratings

Product Scalability

4.5

SolarWinds Access Rights Manager (ARM)

45%
1 Rating

HID DigitalPersona

N/A
0 Ratings

Vendor post-sale

4.5

SolarWinds Access Rights Manager (ARM)

45%
1 Rating

HID DigitalPersona

N/A
0 Ratings

Vendor pre-sale

8.2

SolarWinds Access Rights Manager (ARM)

82%
1 Rating

HID DigitalPersona

N/A
0 Ratings

Likelihood to Recommend

SolarWinds

It [SolarWinds Access Rights Manager (ARM)] is well suited for small to medium sized companies who want to enhance and ease up their daily work. As well as it is suited for organized structures, it has its problems with very complex environments. For example, if you are working with direct and multiple permissions instead of having more granular group based permissions.
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HID Global

For our scenario, DigitalPersona is ideal. With an on-prem DC and primarily on-prem resources, we have a large on-premises user base with a small percentage of hybrid workers. Digital Persona allows you to set different authentication requirements for machines that are 100% on domain and those that are used remotely. Moving from a single factor 14 character password with complexity to MFA with fingerprint+pin has greatly decreased the amount of support calls we receive due to authentication issues. We have received a very positive response from our userbase. We are very happy with this product as it has accomplished both increased security by enforcing MFA for all users and a better user experience without having to remember a long complex password. I would definitely recommend this product to others in the industry.
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Pros

SolarWinds

  • SolarWinds Access Rights Manager is easy to set up and configure. We had the first report generated in a few hours.
  • The automated feature for the reports is great. We just set it and forget it and now the reports get emailed on schedule.
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HID Global

  • Provides an extra layer of security, each person has a unique fingerprint.
  • Allows users to quickly log in to or switch computers on the fly, much faster than typing in a password.
  • Can be used with all kinds of programs. We utilize it with any program that requires authentication, and you can modify the software to work with several applications.
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Cons

SolarWinds

  • Licensing model when we changed over to SolarWinds was [I feel] a nightmare. It needs to be more streamlined and SolarWinds needs to understand what their customers require. When we changed over to SolarWinds we found it very hard to get answers to what modules we were still licensed for.
  • Our current system is not functioning. We can't login to the application with the accounts we created that were working. The error that appears doesn't help to resolve it. So at present we just renewed licenses for this year and we can't use the system.
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HID Global

  • Easy for readers to get irredeemably dirty & need replacing.
  • Not a DigitalPerson problem, but users forget their passwords now, which is a pain when they're outside the organization & away from their DigitalPersona scanners
  • Group policy set-up was a little confusing.
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Pricing Details

SolarWinds Access Rights Manager (ARM)

Starting Price

Editions & Modules

SolarWinds Access Rights Manager (ARM) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    HID DigitalPersona

    Starting Price

    $375 per user per month

    Editions & Modules

    HID DigitalPersona editions and modules pricing
    EditionModules
    HID DigitalPersona3.751

    Footnotes

    1. per user per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Pricing Info

    Likelihood to Renew

    SolarWinds

    It is in place and working. No time or money to consider anything else.
    Read full review

    HID Global

    Two things. 1- because of the hardware investment we already made in all the fingerprint readers. 2 - I have yet to see a competitor with a similar concept.
    Read full review

    Usability

    SolarWinds

    End user experience is much better than administration
    Read full review

    HID Global

    I think there are still fundamental enhancements needed to be added to the management consoles and I think there ought to be a Centralized, Windows Based "Thick" Management Application instead of individual utilities which vary from MMCs, Scripts, Wizards, etc.
    Read full review

    Reliability and Availability

    SolarWinds

    On occasion the server will need to be restarted to get things running again
    Read full review

    HID Global

    No answers on this topic

    Performance

    SolarWinds

    Satisfactory performance
    Read full review

    HID Global

    No answers on this topic

    Support Rating

    SolarWinds

    Very slow response times and sometimes I found the solution and ended up sharing it with support
    Read full review

    HID Global

    Extremely poor; I've never encountered such. Professional Services completely dropped us for months. Crossmatch tech support seems like it has 3 techs tops! No response to emails, calls, the absolute worst! I will never recommend DP to anyone.
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    Implementation Rating

    SolarWinds

    It was my first exposure to this type of product and I wasn’t given the time to figure out how best to implement it. I would say get a plan together of what you are tying to accomplish first
    Read full review

    HID Global

    Could use tools to audit license usage at a more granular level as to allow an administrator to free up licenses from users whom seldom use their biometrics to login.
    Read full review

    Alternatives Considered

    SolarWinds

    I found the installation and configuration to be much easier and more straightforward. What also assisted in the decision to go with Access Rights Manager, was the fact we already made use of Solarwinds products. Knowing from previous experiences with their support staff, meant we knew how great their after-hours support was whenever we had any technical issues with the platform. We felt it would be better to keep it all under one roof so to speak
    Read full review

    HID Global

    We have used One Identity for software tokens. The Defender software tokens were originally included with our bundle and work pretty well for integration into the AnyConnect VPN client with Cisco. All that said, we use the two products for different applications and DP does what it does very well.
    Read full review

    Scalability

    SolarWinds

    No experience with this
    Read full review

    HID Global

    No answers on this topic

    Return on Investment

    SolarWinds

    • Team leads recieve automated reports of permissions within their team, and it allows them to proactively audit their team members
    • Security specialists have really clear dashboards to audit individuals
    • We can be sure we never leave a permission open after a person leaves
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    HID Global

    • All other 2-factor authentication software we looked at were a subscription based platforms.
    • The DigitalPersona staff was very efficient in the implantation process which allowed our staff to move on to other issues.
    • The technical staff spends less time on account lockouts now since the end-user is now capable of resolving lockouts themselves.
    Read full review

    Screenshots

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