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Top Rated
116 Ratings
20 Ratings
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Score 8 out of 100

HID DigitalPersona (formerly Crossmatch)

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Top Rated
116 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

SolarWinds Access Rights Manager (ARM)

SolarWinds Access Rights Manager is ideal for companies using Active Directory. It allows you to manage all employees' permissions from one location. Besides that, it is also great for cybersecurity experts to visualize all the permissions within the company, to audit them and make sure no one has too many permissions. Considering the scope of the applications, it would be most-suited for medium to large companies.
Dylan Eikelenboom | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

It is great for Windows authentication and works with many other applications. In fact, the FDIC was here this past week and they were impressed in our utilization of the DigitalPersona software. It does add an extra level of security here at the bank and that is very important considering all of the financial data that we have here.
Owen Heuston | TrustRadius Reviewer

Pros

SolarWinds Access Rights Manager (ARM)

  • Easy to use, drag and drop, permission change with every change made logged
  • Generating automated Reports for Dataowners to review
  • Log all activity on the File server in case of Breaches or Viruses
Anonymous | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

  • Super fast to recognize fingerprint and authenticate .
  • Accurate with a wide area of fingerprint. Most windows laptops with built in fingerprint scanners only recognize a small area of print.
  • Units are inexpensive.
  • Quick and easy to install server software and client hardware.
  • When workstations were upgraded from Windows 8.1 to Windows 10 the software continued working flawlessly.
Anonymous | TrustRadius Reviewer

Cons

SolarWinds Access Rights Manager (ARM)

  • Data owner management (reports from data owner changes).
  • Exchange access reports
  • Recertification overview for admins (which was not recertified until now).
  • More webinars needed to get all the function and to get more out of the product.
Anonymous | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

  • Multiple domains - DigitalPersona struggles with multiple domains. Since the solution is licensed per domain, migrating users between domains can be troublesome to keep licensed. Additionally, migrating to a new domain removes the AD leaf objects that store all digital persona information, essentially wiping out and credentials or other stored information.
  • Password change - DigitalPersona can be confusing to update when a stored password for a website is updated. The password is entered, and then the user is redirected to the websites password change page. Users must then authenticate with a Digital persona credential again before being prompted by Digital Persona to update the password. If the user is allowed to change the password manually through the websites page, this will lead to what is stored in Digital Persona being out of sync with the new password, and eventually account lockouts.
  • Terminal Server - DigitalPersona has performance issues when utilized on a high-traffic terminal server. Often it causes big CPU spikes as well as hanging sessions upon disconnect.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SolarWinds Access Rights Manager (ARM)

SolarWinds Access Rights Manager (ARM) 9.1
Based on 1 answer
Everything said earlier
Anonymous | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.9
Based on 5 answers
Two things.1- because of the hardware investment we already made in all the fingerprint readers.2 - I have yet to see a competitor with a similar concept.
Anonymous | TrustRadius Reviewer

Usability

SolarWinds Access Rights Manager (ARM)

No score
No answers yet
No answers on this topic

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.0
Based on 5 answers
I think there are still fundamental enhancements needed to be added to the management consoles and I think there ought to be a Centralized, Windows Based "Thick" Management Application instead of individual utilities which vary from MMCs, Scripts, Wizards, etc.
Anonymous | TrustRadius Reviewer

Support Rating

SolarWinds Access Rights Manager (ARM)

No score
No answers yet
No answers on this topic

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.0
Based on 6 answers
Extremely poor; I've never encountered such. Professional Services completely dropped us for months. Crossmatch tech support seems like it has 3 techs tops! No response to emails, calls, the absolute worst! I will never recommend DP to anyone.
Anonymous | TrustRadius Reviewer

Implementation Rating

SolarWinds Access Rights Manager (ARM)

SolarWinds Access Rights Manager (ARM) 9.1
Based on 1 answer
No answer on this topic is available.

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.0
Based on 4 answers
Could use tools to audit license usage at a more granular level as to allow an administrator to free up licenses from users whom seldom use their biometrics to login.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SolarWinds Access Rights Manager (ARM)

We looked at Okta, Sailpoint, and some others but they were cost prohibitive and we needed to slap something together quickly and these required a lot of planning before implementation. Planning is a good thing and would certainly have helped but I wasn't given the option of moving the launch date. Given those constraints, this was really the only option.
Anonymous | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

We have used One Identity for software tokens. The Defender software tokens were originally included with our bundle and work pretty well for integration into the AnyConnect VPN client with Cisco. All that said, we use the two products for different applications and DP does what it does very well.
Ken Grimes | TrustRadius Reviewer

Return on Investment

SolarWinds Access Rights Manager (ARM)

  • Service desk spends a lot less time digging through events now
  • Due to the automation sets built in, staff spends less time administering basics changes
Rob Bates | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

  • All other 2-factor authentication software we looked at were a subscription based platforms.
  • The DigitalPersona staff was very efficient in the implantation process which allowed our staff to move on to other issues.
  • The technical staff spends less time on account lockouts now since the end-user is now capable of resolving lockouts themselves.
Justin Simpkinson | TrustRadius Reviewer

Screenshots

HID DigitalPersona (formerly Crossmatch)

Pricing Details

SolarWinds Access Rights Manager (ARM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Access Rights Manager (ARM) Editions & Modules

Additional Pricing Details

HID DigitalPersona (formerly Crossmatch)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

HID DigitalPersona (formerly Crossmatch) Editions & Modules

Edition
HID DigitalPersona3.751
  1. per user per month
Additional Pricing Details

Add comparison