45 Ratings
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Score 7.6 out of 100
37 Ratings
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Score 8 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

Rapid7 Nexpose

  • Works well most of the time for even large enterprise organizations, but takes a lot of care and feeding to ensure it's running properly.
  • We have had several issues with 'ghost machines' not updating and continue to report on IP's with no devices attached.
  • Could use better filtering and reporting built-in and more customized options.
Anonymous | TrustRadius Reviewer

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

Rapid7 Nexpose

  • Being a vulnerability scanner tool, its purpose is to scan the systems to find the vulnerabilities. We can define the assets like IP address for the scans and it also allows to either schedule the scan at a preferred time or start the scan immediately. Upon completion of the scan, this tool can result provide the details like host type, OS information, hardware address, along with the vulnerabilities.
  • Rapid7 Nexpose has a list of templates to perform the scan. Once the templates are defined then the scans are performed accordingly.
  • It also contains an option to add credentials/authentication using passwords, usernames, private keys to perform the credential-based scans which I think is a great feature.
Anonymous | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

Rapid7 Nexpose

  • In comparison to Tenable SecurityCenter we saw it didn't exactly find the same vulnerabilities which we would assume it should have
  • We rely on a ticketing system and not our VM tool to assign tasks so wasn't too useful having that in there
  • Filtering capabilities aren't as good as its competitors
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

Rapid7 Nexpose

No score
No answers yet
No answers on this topic

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Rapid7 Nexpose

Rapid7 Nexpose 7.5
Based on 2 answers
I gave it a seven due to the functionality and general ease of use after the initial setup headaches, but compared to Qualys, Rapid7 Nexpose falls short on features and ease of use. Their support drags this rating down a point as well. I have gone weeks with no update on semi-critical issues and typically have to make call after call to get a semi-coherent response.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

Rapid7 Nexpose

Nessus Pro does scans, but does not maintain an inventory from scan to scan. There is no history for a specific device, you have to look inside the results of each scan. Search across inventory is non-existent. There are no dashboards for data analysis. This is no tracking for remediation
Anonymous | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

Rapid7 Nexpose

  • Can reduce time to patch most critical vulnerabilities
  • Can help to identify who is spending time patching things of lower risk thus keeping the organization in a more vulnerable position
  • Easily provides the patch team with a work plan to enhance security more quickly
Anonymous | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rapid7 Nexpose

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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