What users are saying about
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.3 out of 100

Likelihood to Recommend

Acquia Digital Experience Platform

Acquia is well-suited for any Drupal web platform. I think it best plays in the enterprise space, either for B2B or nonprofit/higher ed/government. Acquia is a great solution for smaller web platforms, as well, but the price is typically prohibitive in these scenarios.
Zach Ettelman | TrustRadius Reviewer

Demandforce

We use Demandforce to reach out to 'old' customers. If they have not had an invoice generated in X number of days/weeks/months/years, we can create a custom campaign via email/text to reach out to them and attempt to re-engage with those customers to generate new 'existing business' or entirely new leads for our Sales team to run.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Acquia Digital Experience Platform
Demandforce
7.8
Customer data management / contact management
Acquia Digital Experience Platform
Demandforce
8.0
Workflow management
Acquia Digital Experience Platform
Demandforce
9.0
Territory management
Acquia Digital Experience Platform
Demandforce
7.0
Opportunity management
Acquia Digital Experience Platform
Demandforce
8.0
Integration with email client (e.g., Outlook or Gmail)
Acquia Digital Experience Platform
Demandforce
8.0
Contract management
Acquia Digital Experience Platform
Demandforce
7.0
Quote & order management
Acquia Digital Experience Platform
Demandforce
7.0
Interaction tracking
Acquia Digital Experience Platform
Demandforce
8.0
Channel / partner relationship management
Acquia Digital Experience Platform
Demandforce
8.0

Customer Service & Support

Acquia Digital Experience Platform
Demandforce
9.0
Case management
Acquia Digital Experience Platform
Demandforce
9.0
Call center management
Acquia Digital Experience Platform
Demandforce
9.0
Help desk management
Acquia Digital Experience Platform
Demandforce
9.0

Marketing Automation

Acquia Digital Experience Platform
Demandforce
9.0
Lead management
Acquia Digital Experience Platform
Demandforce
9.0
Email marketing
Acquia Digital Experience Platform
Demandforce
9.0

CRM Project Management

Acquia Digital Experience Platform
Demandforce
9.0
Task management
Acquia Digital Experience Platform
Demandforce
9.0
Billing and invoicing management
Acquia Digital Experience Platform
Demandforce
9.0
Reporting
Acquia Digital Experience Platform
Demandforce
9.0

CRM Reporting & Analytics

Acquia Digital Experience Platform
Demandforce
9.0
Forecasting
Acquia Digital Experience Platform
Demandforce
9.0
Pipeline visualization
Acquia Digital Experience Platform
Demandforce
9.0
Customizable reports
Acquia Digital Experience Platform
Demandforce
9.0

Customization

Acquia Digital Experience Platform
Demandforce
9.0
Custom fields
Acquia Digital Experience Platform
Demandforce
9.0
Custom objects
Acquia Digital Experience Platform
Demandforce
9.0
Scripting environment
Acquia Digital Experience Platform
Demandforce
9.0
API for custom integration
Acquia Digital Experience Platform
Demandforce
9.0

Security

Acquia Digital Experience Platform
Demandforce
9.0
Single sign-on capability
Acquia Digital Experience Platform
Demandforce
9.0
Role-based user permissions
Acquia Digital Experience Platform
Demandforce
9.0

Social CRM

Acquia Digital Experience Platform
Demandforce
9.0
Social data
Acquia Digital Experience Platform
Demandforce
9.0
Social engagement
Acquia Digital Experience Platform
Demandforce
9.0

Integrations with 3rd-party Software

Acquia Digital Experience Platform
Demandforce
9.0
Marketing automation
Acquia Digital Experience Platform
Demandforce
9.0
Compensation management
Acquia Digital Experience Platform
Demandforce
9.0

Platform

Acquia Digital Experience Platform
Demandforce
9.0
Mobile access
Acquia Digital Experience Platform
Demandforce
9.0

Pros

Acquia Digital Experience Platform

  • The Acquia Cloud Hosting (enterprise) provides a three-server solution. You have a Development, Staging (or UAT), and Production servers with a clear path of deployment straight up the chain. You may use Acquia's own Cloud Hooks, or their web admin UI interface to deploy to any or all of the servers.
  • Git is one of the foundation services built-in to the management of the website codebase. Allowing a developer, or well-trained end user (university employee) to easily deploy a tag or branch to any one of the servers, makes it very easy for us to offload the server / account management to the school, while we focus on improving their site.
  • Not only does Acquia Cloud provide a multi-datacenter failover disaster recovery solution, but they also maintain a multi-region failover as well, which allows for a fully redundant enviroment to be maintained in two geographic regions. No fear of losing any database changes or form submissions from students.
  • Lastly, the onboarding process is constantly being improved, and as I have been a third-party vendor involved in many of our hosting negotiations, I have seen it firsthand. Each enterprise client is assigned a small team of engineers, technical leads, and a pseudo-project-manager to explain the process in layman's terms to the client (university / college for my example), but they also perform a number of code reviews and best-practice analysis of a site prior to launch.
Sean Hanford | TrustRadius Reviewer

Demandforce

  • Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
  • Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
  • Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.
Arielle Calugay | TrustRadius Reviewer

Cons

Acquia Digital Experience Platform

  • Responses from tickets aren't always from the same person, and can vary in effectiveness of solving your problem
  • While documentation is robust, it can be difficult to find exactly what you need
  • Provided forums are not monitored frequently, and are not as useful as they could be
Eric Steinborn | TrustRadius Reviewer

Demandforce

  • Flexibility in Design!
  • Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
  • Usability (it's a bit clunky)
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acquia Digital Experience Platform

Acquia Digital Experience Platform 10.0
Based on 8 answers
As a Drupal Web Developer, I have not encountered or been exposed to any other hosting solution that could surpass the benefits of having a site hosted on Acquia Cloud. Although, for any side-project or low-cost freelance gigs, I cannot expect that I'll always have the option of recommending Acquia Cloud, and that's okay. While I am at work and trying to help our team gain more exposure to my companies' extensive list of clients, when we have the fortune of adding another Drupal-based client to our roster, getting those clients on Acquia Cloud makes every other aspect of building or modifying their school website that much easier
Sean Hanford | TrustRadius Reviewer

Demandforce

Demandforce 9.0
Based on 3 answers
We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acquia Digital Experience Platform

If you're project requires a multisite architecture with scalable site deployment, and your budget allows, I would recommend Acquia. Acquia pricing sits more on an Enterprise level, so it is overwhelming if you're hosting a smaller site. Pantheon is much more suited for smaller, one-off, independent sites, and they provide similar tooling, availability, and free SSL with every site. If you need to control every aspect of your server environment and you have a server admin on staff, then Rackspace can provide you with an open hosting environment for you to configure yourself.
Kyle Taylor | TrustRadius Reviewer

Demandforce

I do not have any alternative products to compare this service too. It was in place when I came aboard this company and I have no say in its continuation or replacement. As from what I can gather, there are many alternatives to this platform, but Demandforce is the only one I am aware of that runs in your system tray and is passively ran in conjunction with your accounting database.
Anonymous | TrustRadius Reviewer

Return on Investment

Acquia Digital Experience Platform

  • Our website isn't a revenue generator, so we don't have specific ROI calculations.
  • The new website is helping us move off of a legacy on-prem server environment. The reduction of cost in maintaining those will be beneficial.
  • We have had to invest in some training for our developers to learn Drupal.
Jim MacLeod | TrustRadius Reviewer

Demandforce

  • It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.
Jason McElweenie | TrustRadius Reviewer

Screenshots

Pricing Details

Acquia Digital Experience Platform

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acquia Digital Experience Platform Editions & Modules

Additional Pricing Details

Demandforce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Demandforce Editions & Modules

Edition
DemandForce$399.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Acquia Digital Experience Platform
8.2
Demandforce
3.0

Likelihood to Renew

Acquia Digital Experience Platform
10.0
Demandforce
9.0

Add comparison