What users are saying about

Acquia

39 Ratings
Score 7.7 out of 101

Lithium Online Communities

21 Ratings
Score 8.7 out of 101

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Likelihood to Recommend

Acquia

Acquia is well-suited for any Drupal web platform. I think it best plays in the enterprise space, either for B2B or nonprofit/higher ed/government. Acquia is a great solution for smaller web platforms, as well, but the price is typically prohibitive in these scenarios.
Zach Ettelman profile photo

Lithium Online Communities

If you're looking for an enterprise-grade forum platform, capable of growing with your business then Lithium is ideal. In addition to the core community product, you have a number of other tools and features you can bolt on to take your support experience to the next level. So far every idea we've had, we've been able to build it on the platform
Stephen Fell profile photo

Feature Rating Comparison

Security

Acquia
8.9
Lithium Online Communities
Role-based user permissions
Acquia
8.9
Lithium Online Communities

Platform & Infrastructure

Acquia
8.5
Lithium Online Communities
API
Acquia
9.0
Lithium Online Communities
Internationalization / multi-language
Acquia
8.1
Lithium Online Communities

Web Content Creation

Acquia
7.4
Lithium Online Communities
WYSIWYG editor
Acquia
8.0
Lithium Online Communities
Code quality / cleanliness
Acquia
8.8
Lithium Online Communities
Admin section
Acquia
7.8
Lithium Online Communities
Page templates
Acquia
8.0
Lithium Online Communities
Library of website themes
Acquia
6.0
Lithium Online Communities
Mobile optimization / responsive design
Acquia
7.0
Lithium Online Communities
Publishing workflow
Acquia
7.8
Lithium Online Communities
Form generator
Acquia
6.1
Lithium Online Communities

Web Content Management

Acquia
8.5
Lithium Online Communities
Content taxonomy
Acquia
8.0
Lithium Online Communities
SEO support
Acquia
9.0
Lithium Online Communities
Bulk management
Acquia
7.6
Lithium Online Communities
Availability / breadth of extensions
Acquia
9.1
Lithium Online Communities
Community / comment management
Acquia
8.5
Lithium Online Communities

Pros

  • Acquia has a variety of products and services that serve a variety of clients that span across many industries. The wide variety of use cases, supported by hundreds of case studies, make selling Acquia to our customers very easy.
  • Acquia's platform is secure, scalable, and designed specifically for Drupal allowing us to get projects started much smoother and quicker.
  • Acquia is always innovating and providing new products for their entire suite. Acquia's LIFT product is a game changing platform that is starting to provide a personalization solution meant for any size client and project website.
Zach Ettelman profile photo
  • Community - it has the robust functionality and all the bells and whistles that customers typically look for
  • Out-of-the-box widgets - there are a number of out of the box widgets, such as "Most recent threads" or "Unanswered questions" that can be easily deployed throughout the community. Depending on where you deploy them, e.g., homepage vs. a specific board, these widgets "narrow down" their content based on the context you are in.
  • Programmability - well documented APIs that allow you to custom-program functionality
Veit Irtenkauf profile photo

Cons

  • Acquia's pricing is sporadic across each product offering and for each industry vertical. Making pricing more standard across the board would help alleviate some of the doubt from our clients when they go to Acquia's site to see different products.
  • Acquia's BLT is a new and innovative product, but still lacks a lot of use cases. This comes with more implementation examples which will definitely come with time.
  • There is sometimes an inconsistency among different Acquia sales people and account managers. This results in a vastly different experience when bringing clients to Acquia. Mixed with Acquia's strange salesperson geographic/industry allocation, this has caused confusion for us and our clients. We'd love to see Acquia reps be more consistent across the board.
Zach Ettelman profile photo
  • Not a knock on the product per se - but each product in this space follows a certain philosophy. If customers don't want to learn that philosophy and thus force-feed Lithium to do something it's not designed, it becomes hard to implement and maintenance heavy. Same is true with Jive and Salesforce Communities
  • Design adaptation sometimes requires a lot of custom-programming. This is often caused by designers not fully understanding how communities work. On the other hand, esp. on homepages, in order to draw people in, a mix of content is often the best approach. And that requires at least some custom-programming for Lithium's integrators
Veit Irtenkauf profile photo

Likelihood to Renew

Acquia10.0
Based on 8 answers
As a Drupal Web Developer, I have not encountered or been exposed to any other hosting solution that could surpass the benefits of having a site hosted on Acquia Cloud. Although, for any side-project or low-cost freelance gigs, I cannot expect that I'll always have the option of recommending Acquia Cloud, and that's okay. While I am at work and trying to help our team gain more exposure to my companies' extensive list of clients, when we have the fortune of adding another Drupal-based client to our roster, getting those clients on Acquia Cloud makes every other aspect of building or modifying their school website that much easier
Sean Hanford profile photo
Lithium Online Communities10.0
Based on 3 answers
It's a great value.
Veit Irtenkauf profile photo

Usability

No score
No answers yet
No answers on this topic
Lithium Online Communities7.3
Based on 2 answers
It is easy as could be to use. Clients can also use it easily.

The analytics are easy to use
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Lithium Online Communities9.0
Based on 1 answer
I've hardly ever seen downtime in any of their production communities. There's the occasional reboot needed for config reasons or if patches are applied, but these take place after customer approval and typically last only a few minutes.
Veit Irtenkauf profile photo

Support

No score
No answers yet
No answers on this topic
Lithium Online Communities9.0
Based on 2 answers
Knowledgable, does custom code analysis to point out issues that might make the code not work (well), have a great developer community that can help, even if their support does not
Veit Irtenkauf profile photo

Online Training

No score
No answers yet
No answers on this topic
Lithium Online Communities7.0
Based on 1 answer
It was out of the box training - pre-recorded/ not live. There was nothing for more advanced topics like APIs. They do have a good knowledge base and community that you can access and folks in there are responsive. I would however like more advanced training options.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Lithium Online Communities10.0
Based on 1 answer
We were up against a hard stop with Jive’s contract ending and Lithium connected us with a deployment partner to do accelerated deployment using a template approach. It could have happened in 2 weeks. We did not end up going that way since we wanted more customization. Lithium handled technical stuff like migration, but a lot of the process is self-deployment. It’s one of the ways they teach use of the system is having the user self-implement.

Overall, the implementation was super easy to do. Doing single sign-on (SSO) was the only hard part. The implementation ended up taking nine weeks total, but in hindsight, we could have done in it six. Most of the implementation time was spent in course work, which consisted of on-demand training - approximately 7-8 hours that you are required for you to do, before they turn on the system. During this nine week period, about 50% of my time was spent on implementation.

We had a deployment manager who we were able to email 1-1. I leaned on him heavily. He was great at all hours, for example, they would call back at 7pm PST. They were very responsive.

Content migration strategy is important to consider. Moving from an existing community you need to strategically choose how your layout will be. Two different systems will have two different ways to format communities. For example, Jive has communities with sub-communities, whereas Lithium has community, category, and boards.

Contact migration is also an important consideration. You need to think through how you are going to move contacts from your old community to a new one. For example, are you going to create new logins and passwords? We were hoping to use the integration with Salesforce.com to be a portal, but ended up using an in-house solution that works well to maintain same the same logins. The next related question is are you going to be able to keep them connected to all the posts in your old community? We migrated old posts. If you have a tech savvy team, you can do a self-migration. Lithium have a migration services team that we utilized. It cost us $10k to move content and posts were kept tied to the user.

The next consideration is your launch/promotion plan. Lithium helped us out and gave us a lot of examples. They shared pre-launch email dates, follow-up emails, FAQ pages (e.g. to explain why switching, why better)
No photo available

Alternatives Considered

Cost - Acquia provides more granular control of the costs.Interface - Acquia interface is a bit cleaner, although Patheon may have a few more features.
No photo available
Additional products not listed. Salesforce, Insided, Hivebrite. Lithium was the overall winner, with the right combination of function and flexibility we needed.
Allison Fasching profile photo

Return on Investment

  • Increased efficiency for developers
  • Less reliance on internal staff for support
  • Lower cost of Acquia vs. cost of self hosting/support
Eric Steinborn profile photo
  • The online Communities have had nothing but positive impacts on ROI. We have seen significant increases in Visits, Call Deflection, Engagement, Self-Service.
Allison Fasching profile photo

Pricing Details

Acquia

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Lithium Online Communities

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Pricing is variable based on the needs of the customer.