What users are saying about
40 Ratings
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Score 7.9 out of 101
21 Ratings
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Score 8.7 out of 101

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Likelihood to Recommend

Acquia

It is particularly useful for quickly setting up environments that need significant customization and set up for continuous delivery. I would say Acquia is less appropriate for smaller scale sites that wouldn't necessarily need the separated environments.
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Lithium Online Communities

Apart from what Lithium Community does best (managing and surfacing UGC), it is very well suited for support or sales support communities when an existing CRM is involved. During the selection process, it's important to fully understand what prospects want and why. E.g., if they want to encourage people to post, Q&A might be the module you want to put front and center, whereas if you want people to engage with existing content first, you might want to deemphasize content creation a bit. It's important to understand the prospect's philosophy to help them guide to the best approach.
Veit Irtenkauf profile photo

Feature Rating Comparison

Security

Acquia
8.8
Lithium Online Communities
Role-based user permissions
Acquia
8.8
Lithium Online Communities

Platform & Infrastructure

Acquia
8.5
Lithium Online Communities
API
Acquia
9.0
Lithium Online Communities
Internationalization / multi-language
Acquia
8.1
Lithium Online Communities

Web Content Creation

Acquia
7.4
Lithium Online Communities
WYSIWYG editor
Acquia
8.0
Lithium Online Communities
Code quality / cleanliness
Acquia
8.9
Lithium Online Communities
Admin section
Acquia
7.8
Lithium Online Communities
Page templates
Acquia
8.0
Lithium Online Communities
Library of website themes
Acquia
6.0
Lithium Online Communities
Mobile optimization / responsive design
Acquia
7.0
Lithium Online Communities
Publishing workflow
Acquia
7.8
Lithium Online Communities
Form generator
Acquia
6.1
Lithium Online Communities

Web Content Management

Acquia
8.5
Lithium Online Communities
Content taxonomy
Acquia
8.0
Lithium Online Communities
SEO support
Acquia
9.1
Lithium Online Communities
Bulk management
Acquia
7.7
Lithium Online Communities
Availability / breadth of extensions
Acquia
9.1
Lithium Online Communities
Community / comment management
Acquia
8.6
Lithium Online Communities

Pros

  • Drupal expertise
  • Products that have ease of use
  • Solid systems built on AWS
No photo available
  • Ideation
  • Gamification
  • A true focus on community
Catherine Kaiser profile photo

Cons

  • The knowledge base has improved over the years, but its ease of use could be better.
  • The backend tool UI needs a new "coat of paint".
  • Having more site environments to work with would be great.
Tory Trone profile photo
  • Overall I am very satisfied, as with any tool there is always room from improvement or change, every company has specific needs, so these are a couple of things that would benefit me.
  • Search. The internal search tool works good, but there is room for improvement. Lithium is currently working on enhancements, so I am looking forward to the new changes.
  • Surveys. They have a great survey tool, but I would love to see an enhancement that would allow agents/community managers to respond to customer survey responses. This is probably an industry thing, but our customers tend to use the survey tool as a complaint box.
Allison Fasching profile photo

Likelihood to Renew

Acquia10.0
Based on 8 answers
As a Drupal Web Developer, I have not encountered or been exposed to any other hosting solution that could surpass the benefits of having a site hosted on Acquia Cloud. Although, for any side-project or low-cost freelance gigs, I cannot expect that I'll always have the option of recommending Acquia Cloud, and that's okay. While I am at work and trying to help our team gain more exposure to my companies' extensive list of clients, when we have the fortune of adding another Drupal-based client to our roster, getting those clients on Acquia Cloud makes every other aspect of building or modifying their school website that much easier
Sean Hanford profile photo
Lithium Online Communities10.0
Based on 3 answers
It's a great value.
Veit Irtenkauf profile photo

Usability

No score
No answers yet
No answers on this topic
Lithium Online Communities7.3
Based on 2 answers
It is easy as could be to use. Clients can also use it easily.

The analytics are easy to use
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Lithium Online Communities9.0
Based on 1 answer
I've hardly ever seen downtime in any of their production communities. There's the occasional reboot needed for config reasons or if patches are applied, but these take place after customer approval and typically last only a few minutes.
Veit Irtenkauf profile photo

Support

No score
No answers yet
No answers on this topic
Lithium Online Communities9.0
Based on 2 answers
Knowledgable, does custom code analysis to point out issues that might make the code not work (well), have a great developer community that can help, even if their support does not
Veit Irtenkauf profile photo

Online Training

No score
No answers yet
No answers on this topic
Lithium Online Communities7.0
Based on 1 answer
It was out of the box training - pre-recorded/ not live. There was nothing for more advanced topics like APIs. They do have a good knowledge base and community that you can access and folks in there are responsive. I would however like more advanced training options.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Lithium Online Communities10.0
Based on 1 answer
We were up against a hard stop with Jive’s contract ending and Lithium connected us with a deployment partner to do accelerated deployment using a template approach. It could have happened in 2 weeks. We did not end up going that way since we wanted more customization. Lithium handled technical stuff like migration, but a lot of the process is self-deployment. It’s one of the ways they teach use of the system is having the user self-implement.

Overall, the implementation was super easy to do. Doing single sign-on (SSO) was the only hard part. The implementation ended up taking nine weeks total, but in hindsight, we could have done in it six. Most of the implementation time was spent in course work, which consisted of on-demand training - approximately 7-8 hours that you are required for you to do, before they turn on the system. During this nine week period, about 50% of my time was spent on implementation.

We had a deployment manager who we were able to email 1-1. I leaned on him heavily. He was great at all hours, for example, they would call back at 7pm PST. They were very responsive.

Content migration strategy is important to consider. Moving from an existing community you need to strategically choose how your layout will be. Two different systems will have two different ways to format communities. For example, Jive has communities with sub-communities, whereas Lithium has community, category, and boards.

Contact migration is also an important consideration. You need to think through how you are going to move contacts from your old community to a new one. For example, are you going to create new logins and passwords? We were hoping to use the integration with Salesforce.com to be a portal, but ended up using an in-house solution that works well to maintain same the same logins. The next related question is are you going to be able to keep them connected to all the posts in your old community? We migrated old posts. If you have a tech savvy team, you can do a self-migration. Lithium have a migration services team that we utilized. It cost us $10k to move content and posts were kept tied to the user.

The next consideration is your launch/promotion plan. Lithium helped us out and gave us a lot of examples. They shared pre-launch email dates, follow-up emails, FAQ pages (e.g. to explain why switching, why better)
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Alternatives Considered

  1. Setting up a local development environment with Drupal is easy and cheap
  2. Setting up an efficient development/deployment process is easy.
  3. Theming SharePoint is extremely difficult.
  4. Many SharePoint modules (aka webparts) are quirky and don't work as expected.
  5. Lists and libraries are quirky and also often do not work as expected.
  6. SharePoint is slow and does not give you real access to the database that powers it.
Ivo Radulovski profile photo
Were reviewing 2 other products. Aside from price, the integration to Salesforce.com was the big decider. At the time we were evaluating, Lithium did the community for Salesforce.com themselves.
No photo available

Return on Investment

  • Team time spent on deployment process is greatly reduced.
  • Reliable and scalable environment.
Lincoln Souza profile photo
  • Enabled us to maximise call deflection
Stephen Fell profile photo

Pricing Details

Acquia

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Lithium Online Communities

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Pricing is variable based on the needs of the customer.