What users are saying about
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39 Ratings
7 Ratings

Acuity Scheduling

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39 Ratings
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Score 9.1 out of 101
7 Ratings
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Score 8.8 out of 101

Likelihood to Recommend

Acuity Scheduling

I honestly can't think of a situation where the system would be ill-suited to anyone. It's more appropriate for those who have more than one service to sell, I suppose. And it might not be as helpful when you're selling products (vs. services), so that would be one thing to improve.
Michele Moore profile photo

x.ai

X.ai is very well suited for a departmental type use where Amy has access to everyone's calendar. It is a requirement that people keep their calendars up to date and live by them. Otherwise Amy might think that you are free when you have a flight booked or are on vacation.She is extremely good for those times when a prospect agrees to talk to you at a conference. I just send them a quick email, cc Amy and tell her to set up a call, and it magically shows up on my calendar!
Matt Meinel profile photo

Pros

Acuity Scheduling

  • Choosing time zones & picking meeting times
  • Integrating with digital calendars to make sure things are not forgotten after they're scheduled
  • Integrating with Zoom
Chelsea Baldwin profile photo

x.ai

  • Scheduling conference calls across time zones and between multiple companies. We have several partnership call where we need to schedule myself and our CEO as well as our partner and the end customer. Scheduling these type calls can require 10 or 20 individual emails. Amy just handles it for us.
  • There is nothing to install. Its just set up your preferences and start emailing Amy or Andrew just like you would a human personal assistant.
  • The x.ai team is responsive and thoughtful. Slack integration is one of the newer features that they brought to the table that was really helpful.
Matt Meinel profile photo

Cons

Acuity Scheduling

  • Not asking for a phone number when you don't intend to give the person a phone call & want to do a Zoom call instead. (If it is, in fact, possible, as I can't figure out how to get it to stop asking for a phone number.)
  • Asking questions/having people answer questions before they schedule a time slot.
Chelsea Baldwin profile photo

x.ai

  • It is an AI program, which means there are situations where things can go off the rails because of a misinterpreted sentence or things not being phrased precisely the right way. This was especially true for me when trying to identify time zones for other guests. Because the AI can do natural language processing, it can be spoken to with normal sentences. That said, ambiguous statements can sometimes cause errors. This has become less of an issue as the product has matured, but it still crops up.
  • The automatic scheduling with internal constituents can be problematic if a) a person is traveling or b) that person doesn't regularly update their calendar. Because the AI is only seeing the available/busy times, it can distinguish where a person is, so if someone is traveling abroad but only has the dates marked off as all-day events (i.e. it's not blocking out time slots on the calendar) it can cause problems that require back-and-forth to fix.
  • It does take some getting used to for other people when using it for the first time. I've typically had to let people know that Amy and Andrew (the names of the AI bots) are, in fact, AI and not humans. While most of the time people find that funny or interesting, there are some who get a little frightened of that.
Jeff DeSurra profile photo

Likelihood to Renew

Acuity Scheduling

Acuity Scheduling 9.3
Based on 3 answers
Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
Eric Weiss profile photo

x.ai

No score
No answers yet
No answers on this topic

Usability

Acuity Scheduling

Acuity Scheduling 9.7
Based on 3 answers
It's just very intuitive once you get the hang of it, which won't take long. They try not to make complex things very complex and they provide explanations for everything with a greyed-out question mark icon next to the function. Also, I love that they encourage people to just get live help when they need it.
Cherlyn Chong profile photo

x.ai

No score
No answers yet
No answers on this topic

Support

Acuity Scheduling

Acuity Scheduling 7.0
Based on 1 answer
It's online only; no phone support.
Angelo John Lewis profile photo

x.ai

No score
No answers yet
No answers on this topic

Alternatives Considered

Acuity Scheduling

Mixmax is great, but requires some more "upfront" work, and Acuity is more automated. Mixmax is more of an email tool because it has other cool stuff besides scheduling, and would be good if you don't have to schedule a lot of calls in your typical work week.
Chelsea Baldwin profile photo

x.ai

x.ai is Calendly with a valet driver.
Nate Jebb profile photo

Return on Investment

Acuity Scheduling

  • Saved me time for emailing back and forth to do bookings
  • Removed some friction on the front end
  • Simple and convenient way to schedule meetings
Dr Olivier Becherel - Leadership and Executive Coaching profile photo

x.ai

  • I haven't had a return on investment. The product was inexpensive, but I don't use it enough to justify the $50 I spent.
Nate Jebb profile photo

Pricing Details

Acuity Scheduling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

x.ai

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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