Top Rated
331 Ratings
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Score 7.6 out of 100
57 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Adobe Connect

If you're looking for just a basic meeting tool, there are cheaper ones (like Zoom) that will do the trick just fine. Where Adobe Connect shines is when you're looking for a virtual training tool, because of its more robust feature set and the fact that you can set up room layouts ahead of time and reuse them and because of the available add-ons, which can help make learning more engaging. (In fact, on that engagement front, I believe you can also present learners with interactive quizzes, etc., if you create them in another Adobe tool, like Presenter or Captivate.)
Laura Gillenwater | TrustRadius Reviewer

Citrix Virtual Apps (formerly XenApp)

Large enterprises with hundreds or thousands of users across many geographical locations are ideal candidate for Citrix XenApp. For medium enterprises, Citrix also offers XenApp in the cloud which is a hybrid cloud model where management servers are in the cloud and the company can host the worker servers locally or in preferred data center setup. Xenapp is also ideal for applications that requires frequent update to users and to ensure all users have access to the same version of the application from anywhere, any device, and any type of network connection.
Keith Kyaw, MBA, ITIL, CCA | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
7.6
Citrix Virtual Apps (formerly XenApp)
High quality audio
Adobe Connect
8.0
Citrix Virtual Apps (formerly XenApp)
High quality video
Adobe Connect
7.8
Citrix Virtual Apps (formerly XenApp)
Low bandwidth requirements
Adobe Connect
7.1
Citrix Virtual Apps (formerly XenApp)
Mobile support
Adobe Connect
7.6
Citrix Virtual Apps (formerly XenApp)

Screen Sharing

Adobe Connect
8.8
Citrix Virtual Apps (formerly XenApp)
Desktop sharing
Adobe Connect
8.7
Citrix Virtual Apps (formerly XenApp)
Whiteboards
Adobe Connect
8.9
Citrix Virtual Apps (formerly XenApp)

Online Meetings / Events

Adobe Connect
7.9
Citrix Virtual Apps (formerly XenApp)
Calendar integration
Adobe Connect
8.0
Citrix Virtual Apps (formerly XenApp)
Meeting initiation
Adobe Connect
8.1
Citrix Virtual Apps (formerly XenApp)
Integrates with social media
Adobe Connect
6.0
Citrix Virtual Apps (formerly XenApp)
Record meetings / events
Adobe Connect
8.4
Citrix Virtual Apps (formerly XenApp)
Slideshows
Adobe Connect
9.0
Citrix Virtual Apps (formerly XenApp)

Online Events Collaboration

Adobe Connect
9.0
Citrix Virtual Apps (formerly XenApp)
Live chat
Adobe Connect
9.0
Citrix Virtual Apps (formerly XenApp)
Audience polling
Adobe Connect
9.0
Citrix Virtual Apps (formerly XenApp)
Q&A
Adobe Connect
9.1
Citrix Virtual Apps (formerly XenApp)

Online Events Security

Adobe Connect
8.4
Citrix Virtual Apps (formerly XenApp)
User authentication
Adobe Connect
8.5
Citrix Virtual Apps (formerly XenApp)
Participant roles & permissions
Adobe Connect
8.7
Citrix Virtual Apps (formerly XenApp)
Confidential attendee list
Adobe Connect
8.1
Citrix Virtual Apps (formerly XenApp)

Application Virtualization

Adobe Connect
Citrix Virtual Apps (formerly XenApp)
6.5
Application support
Adobe Connect
Citrix Virtual Apps (formerly XenApp)
6.0
Device support
Adobe Connect
Citrix Virtual Apps (formerly XenApp)
9.4
Ease of deployment
Adobe Connect
Citrix Virtual Apps (formerly XenApp)
3.1
Application packaging
Adobe Connect
Citrix Virtual Apps (formerly XenApp)
8.0
Security
Adobe Connect
Citrix Virtual Apps (formerly XenApp)
6.0

Pros

Adobe Connect

  • The ability to customize your screen layouts. making each classroom unique.
  • Bandwidth and connectivity. Many other webinar platforms have limitations of how many users can attend with cameras. Adobe has no limit on how many users can join a meeting and stream live an HD quality camera. This feature makes the platform a true virtual classroom.
  • Low cost. The pricing for a license is surprisingly affordable. Adobe has demonstrated great customer support as well. they offer other services - like having a tech expert available to assist with new users having any type of issues.
Anonymous | TrustRadius Reviewer

Citrix Virtual Apps (formerly XenApp)

  • Xenapp uses a proprietary system (IMA/FMA) to more quickly deliver the screen shots, mouse clicks, etc...being done on the servers back to the users screen. This system is faster than any other app delivery programs protocols and for most users the apps are fairly seamless and run as if they were local as to speed.
  • Xenapp does require some training but overall is not overly technical in nature which helps in quickly ramping up into managing and configuring it.
  • XenApp's one main goal is to publish applications to user desktops. It does that better than any other solution on the market. There are alternate ways of doing this including simply using Microsoft's built in App delivery product but you will encounter more issues and a less than happy user experience if you try to pay less and skip adding XenApp into the mix.
Anonymous | TrustRadius Reviewer

Cons

Adobe Connect

  • For some add-ins the functionality was limited - had problem with the PowerPoint slideshow feature. It did not always display properly as you progressed in slides.
  • Some of the features were not compatible with phones. For example, Some participants were using phones to participate in class and the features were not compatible. There was no way to test the feature compatibility with different platforms. You create something beautiful for your trainees and you are unable to use.
  • The price points were not very flexible. I had limited needs and I was paying a higher price tag than I should for what I needed. They should be more flexible with pricing based on features needed.
  • Downloading recordings was a HUGE pain in the neck. Most of the training conducted lasted 3 hours or more. I felt like I was being punished to have to play back the entire presentation to download the recording.
Doreen Giles | TrustRadius Reviewer

Citrix Virtual Apps (formerly XenApp)

  • Cost - Licensing costs are not cheap.
  • Local printing is not installed by default. It took some time getting printing set up for each individual user.
  • Application compatibility is an issue when Citrix XenApp is updated, we were forced into purchasing not only an update, but also new office software.
Eric Mueller, CSM, PMP | TrustRadius Reviewer

Likelihood to Renew

Adobe Connect

Adobe Connect 10.0
Based on 27 answers
The longer you use Adobe Connect, the longer you are likely to use it. Because you can build more and more resources over time, creating rooms that you re-use, recorded content you can repurpose, and tools that form the basis of ever increasing productivity, the more you use Connect, the more productive you become. Unlike competing products where, with every meeting you essentially start over -- setting up your resources for each meeting -- in my Connect rooms, I have highly tuned tools to accomplish my knowledge transfer goals. When I want to conduct another session - I send a link out to the appropriate room and instantly we are all focusing on getting a job done together. This ability of Adobe Connect to make you productive at an ever quickening rate is a competitive advantage
Anonymous | TrustRadius Reviewer

Citrix Virtual Apps (formerly XenApp)

No score
No answers yet
No answers on this topic

Usability

Adobe Connect

Adobe Connect 9.0
Based on 5 answers
As sophisticated a product as Adobe Connect, the ease of use is outstanding. In my experience, even a user with very little knowledge of Adobe Connect can begin using and even leading sessions with very little training to get started with the basic features. Additional training is needed to become comfortable with the number of available features, but learning curve even for those is no steeper than would normally be expected from similar software.
Sean McCarty | TrustRadius Reviewer

Citrix Virtual Apps (formerly XenApp)

Citrix Virtual Apps (formerly XenApp) 8.0
Based on 1 answer
Functions well in a Department of Defense environment, particularly when paired with a physical NetScaler that is FIPS compliant
Anonymous | TrustRadius Reviewer

Support Rating

Adobe Connect

Adobe Connect 7.0
Based on 4 answers
No isues and any issues seems to get resolved.
Anonymous | TrustRadius Reviewer

Citrix Virtual Apps (formerly XenApp)

No score
No answers yet
No answers on this topic

Online Training

Adobe Connect

Adobe Connect 7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford | TrustRadius Reviewer

Citrix Virtual Apps (formerly XenApp)

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Connect

Adobe Connect 7.9
Based on 8 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
Anonymous | TrustRadius Reviewer

Citrix Virtual Apps (formerly XenApp)

Citrix Virtual Apps (formerly XenApp) 7.0
Based on 1 answer
Issues with overlapping settings caused troubleshooting to be a problem during the early stages of deployment.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Adobe Connect

I prefer Adobe Connect's slide sharing and recording/playback features to either Zoom or GoToMeeting(GTM). GTM is good for meetings where the majority of the group is onsite and needs to conference in only a few remote participants, and Zoom is great for video chats. It's really a case of knowing your products and audience, and Adobe Connect has worked great for the majority of our team's needs.
Shannon Davis | TrustRadius Reviewer

Citrix Virtual Apps (formerly XenApp)

Other products were more cost effective, offered a better support contract, had less dependencies on third party programs, were much simpler to configure, had better documentation, and didn't require as much hardware.We chose Citrix over the alternatives, because one of our customers required the use of Citrix for the connection of Third Party vendors.
Anonymous | TrustRadius Reviewer

Return on Investment

Adobe Connect

  • On a positive note, I believe this has increased the scores of agents in a way that is influential and it shows. Getting immediate answers for problems plaguing our agents is first and foremost in making sure that we are not only addressing the vendors needs, but the customer's as well. We have used other platforms in the past. This has a far better impact on our overall numbers, I believe, as well as employee success and confidence.
  • Negative impacts by employees and affecting overall numbers in the company may be attributed to the lag or "boot" when agents are removed from the room without warning. This can cause confidence of agents to plummet and leave them without any support.
Shauna Stermer | TrustRadius Reviewer

Citrix Virtual Apps (formerly XenApp)

  • Allowing staff to complete time sensitive work. i.e. Accounting processing payroll, billing. Staff meeting deadlines for client production products.
  • Time installing and configuring software occurrences is externally cut down. Such as personal profile configuration of toolbar's, files, shortcuts, etc.
  • Software licenses reduced.
Daniel J. Lewis | TrustRadius Reviewer

Pricing Details

Adobe Connect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix Virtual Apps (formerly XenApp)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Connect
7.9
Citrix Virtual Apps (formerly XenApp)
3.2

Likelihood to Renew

Adobe Connect
10.0
Citrix Virtual Apps (formerly XenApp)

Usability

Adobe Connect
9.0
Citrix Virtual Apps (formerly XenApp)
8.0

Reliability and Availability

Adobe Connect
5.5
Citrix Virtual Apps (formerly XenApp)

Support Rating

Adobe Connect
7.0
Citrix Virtual Apps (formerly XenApp)

Online Training

Adobe Connect
7.5
Citrix Virtual Apps (formerly XenApp)

Implementation Rating

Adobe Connect
7.9
Citrix Virtual Apps (formerly XenApp)
7.0

Scalability

Adobe Connect
5.0
Citrix Virtual Apps (formerly XenApp)

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