What users are saying about

Adobe Social

39 Ratings

Jive-x

23 Ratings

Adobe Social

39 Ratings
Score 6.7 out of 101

Jive-x

23 Ratings
Score 7.1 out of 101

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Likelihood to Recommend

Adobe Social

Adobe Social is not well suited to any type of social publishing, reporting or listening, particularly on a large scale within a major enterprise. It can, on occasion, completely fail to do what is asked of it. Customer support is slow and representatives often don't even read the ticket properly and ask questions answered by the ticket.
No photo available

Jive-x

Jive-x is great for external communities for support deflection or customer communication and document sharing/editing. If you spend the money on the available add-ons and integrations, you could use it for customer education/learning. It's less appropriate for use as a revenue -generating tool or a lead-generating platform.
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Feature Rating Comparison

Listening/monitoring

Adobe Social
2.4
Jive-x
Boolean keyword searches
Adobe Social
2.2
Jive-x
Filtering out noise/spam
Adobe Social
2.2
Jive-x
Sentiment analysis
Adobe Social
2.2
Jive-x
Broad channel coverage
Adobe Social
3.1
Jive-x

Publishing

Adobe Social
3.3
Jive-x
Content planning and scheduling
Adobe Social
4.2
Jive-x
Audience targeting
Adobe Social
3.3
Jive-x
Content optimization
Adobe Social
2.3
Jive-x
Workflow management
Adobe Social
3.2
Jive-x

Engagement

Adobe Social
2.2
Jive-x
Automated routing and prioritization
Adobe Social
2.2
Jive-x
Customer interaction histories
Adobe Social
2.2
Jive-x
Bulk actions
Adobe Social
2.1
Jive-x

Marketing

Adobe Social
2.1
Jive-x
Lead generation
Adobe Social
2.1
Jive-x
Content marketing
Adobe Social
2.2
Jive-x
Paid media management
Adobe Social
2.1
Jive-x
Campaigns and promotions
Adobe Social
2.2
Jive-x

Channel coverage/integration

Adobe Social
3.0
Jive-x
Twitter
Adobe Social
4.3
Jive-x
Facebook
Adobe Social
3.3
Jive-x
LinkedIn
Adobe Social
3.1
Jive-x
Google+
Adobe Social
3.2
Jive-x
Instagram
Adobe Social
3.0
Jive-x
Pinterest
Adobe Social
3.0
Jive-x
YouTube
Adobe Social
1.2
Jive-x

Reporting/analytics

Adobe Social
2.2
Jive-x
Campaign success analytics
Adobe Social
2.3
Jive-x
Real-time tracking
Adobe Social
2.2
Jive-x
Competitor analysis
Adobe Social
2.2
Jive-x

Account management

Adobe Social
2.6
Jive-x
Role-based user permissions & privileges
Adobe Social
3.2
Jive-x
Mobile access
Adobe Social
2.0
Jive-x

Pros

  • Integrates with Omniture SiteCatalyst data
  • Integrated photo editing tools
Chris Cartwright profile photo
  • Jive-x does ask and answer very well. It's a great platform to allow people to pose questions and to allow others to provide their thoughts very easily.
  • Jive's internal search function is quite good. Google can tell you WHAT is inside the community. But if you use the internal search capability, you get context. For example, you will see that what you're looking for is an answered question or an unanswered question, or a blog post or a document. That's a big value and potential time-saver. Google can't tell you that.
  • Jive is good at providing access to the JiveWorks community for community managers. I have many criticism of how that's organized, but at least it's there and searchable and has real value to help you figure out how to fix problems that arise. And problems will arise.
No photo available

Cons

  • When you download the reports, Adobe Social can only provide reports in a text form. The platform cannot produce reports with images such as graphs or images of the engagement.
Melissa Butler profile photo
  • Jive could do a better job of providing parity with its on-prem product in terms of features and in terms of making tiles on par with widgets. They basically quit developing for widgets and then stopped at a basic set of tiles.
  • Jive has some good health metrics built in, but the reporting tools need to be way more robust. It shouldn't require an API call to get information on which pages have the most likes or which customers have the most followers, or that sort of data. And they need to make the views/pageviews match the way Google Analytics reports them so it's honest data.
  • They need to improve the Data Export Service, which is opaque, klunky and hard to use. If CMs are required to use it to get important metrics, it needs to be MUCH easier, less time consuming.
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Likelihood to Renew

Adobe Social5.4
Based on 11 answers
Unfortunately, I was using a corporate account for a company that I no longer work for. However, in an individual capacity, I would 100% renew Adobe Social, as well as recommend it to any future employers that I have
Christopher Mclaughlin profile photo
Jive-x8.0
Based on 1 answer
For a large company the cost can quickly escalate so this must taken into account when renewing. For me, the decision to review will be taken with upgrading to the cloud version in mind as well. My power users love Jive for it versatility but it is important to note that you must be prepared to constantly train and coach the non-power users
Bob Crozier profile photo

Usability

Adobe Social2.1
Based on 2 answers
Social moves at the speed of light, Adobe Social doesn't. I found posting via the system very cumbersome.
Sandy Adam profile photo
Jive-x8.0
Based on 1 answer
The positives for general usage more than make up for the difficulties faced by the community manager. There are some glitches which will ease as future releases are made. No developer resources are required to help with set up and once users get used to the sometimes clunky way of creating content then the experience is quite good
Bob Crozier profile photo

Support

Adobe Social8.0
Based on 1 answer
The Adobe support team is really helpful. We have recently gone through a number of account reps since our favorite rep was promoted off of our account, so we are hoping for better service in our newest rep.
No photo available
Jive-x9.0
Based on 1 answer
The support has been fantastic when we have been trying to code our own apps. Jive have went above and beyond what was required to help us out. Bugs fixes are generally very good and they are upfront when they are unable to help or a 'problem' is actually in need of Professional Services
Bob Crozier profile photo

Online Training

Adobe Social6.0
Based on 1 answer
Training was long and a little confusing. While a number of features carried over, they were still covered in this elongated training. It would have been nice to have training tailored to experience level with the product.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Adobe Social5.0
Based on 1 answer
The implementation was done during our POC. We had a very mixed experience here, and have had some issues arise since based on the way the tool was implemented. An Adobe employee went ahead and made a change to our account that was unauthorized (helpful for our implementation) which caused issues in on boarding another team who needed the same change, but could not get it done without costly Adobe certification
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No score
No answers yet
No answers on this topic

Alternatives Considered

I didnt have the option to select it for this client. They came to us with this tool. I believe it's quality and has a lot to offer in terms of really driving Social ROI with an integration with bitly
Stephanie Marx profile photo
For the money, it just happens to fit best with our original use case. Now that it's been sold to Aurea, which essentially halted any support or dev for the product before selling it off to Lithium, we will have to eventually move off of it (this assumes Lithium won't hire devs for code they didn't build, and that's not a bad assumption). So, while I recommend it, it's with the caveat that it's been sold and will be evolving in the near future.
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Return on Investment

  • efficiency
  • post performance
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  • More ease in sharing vital information and learning across the wide geographical footprint our company has.
  • Gradually changing the culture of what has traditionally been a large conservative insurer to collaborative sharing of knowledge and insight.
  • Making the company feel small again and the implications of that in becoming a more agile and innovative company.
Bob Crozier profile photo

Pricing Details

Adobe Social

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jive-x

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details