What users are saying about

ADP Workforce Now

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484 Ratings
58 Ratings
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Score 6.7 out of 101

ADP Workforce Now

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484 Ratings
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Score 7 out of 101

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Likelihood to Recommend

ADP Enterprise eTIME

Well suited for situations in which individuals may be largely self-monitored and need to log irregular hours for company records. Also well suited for situations in which individuals may hold multiple positions within an organization.
No photo available

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Feature Rating Comparison

Human Resource Management

ADP Enterprise eTIME
ADP Workforce Now
7.7
Employee demographic data
ADP Enterprise eTIME
ADP Workforce Now
8.2
Employment history
ADP Enterprise eTIME
ADP Workforce Now
8.2
Job profiles and administration
ADP Enterprise eTIME
ADP Workforce Now
7.7
Workflow for transfers, promotions, pay raises, etc.
ADP Enterprise eTIME
ADP Workforce Now
7.5
Organizational charting
ADP Enterprise eTIME
ADP Workforce Now
6.6
Organization and location management
ADP Enterprise eTIME
ADP Workforce Now
7.5
Compliance data (COBRA, OSHA, etc.)
ADP Enterprise eTIME
ADP Workforce Now
8.1

Payroll Management

ADP Enterprise eTIME
ADP Workforce Now
8.1
Pay calculation
ADP Enterprise eTIME
ADP Workforce Now
8.7
Support for external payroll vendors
ADP Enterprise eTIME
ADP Workforce Now
7.5
Benefit plan administration
ADP Enterprise eTIME
ADP Workforce Now
8.0
Direct deposit files
ADP Enterprise eTIME
ADP Workforce Now
8.6
Salary revision and increment management
ADP Enterprise eTIME
ADP Workforce Now
7.9
Reimbursement management
ADP Enterprise eTIME
ADP Workforce Now
8.0

Leave and Attendance Management

ADP Enterprise eTIME
ADP Workforce Now
8.2
Approval workflow
ADP Enterprise eTIME
ADP Workforce Now
8.1
Balance details
ADP Enterprise eTIME
ADP Workforce Now
8.1
Annual carry-forward and encashment
ADP Enterprise eTIME
ADP Workforce Now
8.2

Employee Self Service

ADP Enterprise eTIME
ADP Workforce Now
8.2
View and generate pay and benefit information
ADP Enterprise eTIME
ADP Workforce Now
8.7
Update personal information
ADP Enterprise eTIME
ADP Workforce Now
8.7
View company policy documentation
ADP Enterprise eTIME
ADP Workforce Now
8.6
Employee recognition
ADP Enterprise eTIME
ADP Workforce Now
7.6
View job history
ADP Enterprise eTIME
ADP Workforce Now
7.6

Asset Management

ADP Enterprise eTIME
ADP Workforce Now
6.0
Tracking of all physical assets
ADP Enterprise eTIME
ADP Workforce Now
6.0

HR Reporting

ADP Enterprise eTIME
ADP Workforce Now
7.2
Report builder
ADP Enterprise eTIME
ADP Workforce Now
7.2
Pre-built reports
ADP Enterprise eTIME
ADP Workforce Now
7.1
Ability to combine HR data with external data
ADP Enterprise eTIME
ADP Workforce Now
7.2

Onboarding

ADP Enterprise eTIME
ADP Workforce Now
5.5
New hire portal
ADP Enterprise eTIME
ADP Workforce Now
6.1
Manager tracking tools
ADP Enterprise eTIME
ADP Workforce Now
4.8

Performance and Goals

ADP Enterprise eTIME
ADP Workforce Now
7.7
Corporate goal setting
ADP Enterprise eTIME
ADP Workforce Now
7.6
Individual goal setting
ADP Enterprise eTIME
ADP Workforce Now
7.8
Line-of sight-visibility
ADP Enterprise eTIME
ADP Workforce Now
7.6
Performance tracking
ADP Enterprise eTIME
ADP Workforce Now
7.9

Performance Management

ADP Enterprise eTIME
ADP Workforce Now
7.4
Performance plans
ADP Enterprise eTIME
ADP Workforce Now
7.6
Performance improvement plans
ADP Enterprise eTIME
ADP Workforce Now
7.4
Review status tracking
ADP Enterprise eTIME
ADP Workforce Now
7.6
Review reminders
ADP Enterprise eTIME
ADP Workforce Now
7.3
Multiple review frequency
ADP Enterprise eTIME
ADP Workforce Now
7.2

Succession Planning

ADP Enterprise eTIME
ADP Workforce Now
6.0
Create succession plans/pools
ADP Enterprise eTIME
ADP Workforce Now
5.8
Candidate ranking
ADP Enterprise eTIME
ADP Workforce Now
5.8
Candidate search
ADP Enterprise eTIME
ADP Workforce Now
6.3
Candidate development
ADP Enterprise eTIME
ADP Workforce Now
6.2

Recruiting / ATS

ADP Enterprise eTIME
ADP Workforce Now
6.8
Job Requisition Management
ADP Enterprise eTIME
ADP Workforce Now
8.1
Company Website Posting
ADP Enterprise eTIME
ADP Workforce Now
7.8
Publish to Social Media
ADP Enterprise eTIME
ADP Workforce Now
7.7
Job Search Site Posting
ADP Enterprise eTIME
ADP Workforce Now
6.9
Duplicate Candidate Prevention
ADP Enterprise eTIME
ADP Workforce Now
2.3
Applicant Tracking
ADP Enterprise eTIME
ADP Workforce Now
7.4
Notifications and Alerts
ADP Enterprise eTIME
ADP Workforce Now
7.7

Pros

  • Allows varied types of time.
  • The system handles very well the varied over time, pay and holiday rules we have in place.
  • Easy to use by both employees/students and their supervisors.
Lisa Steinbach profile photo
  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo

Cons

  • Reports and client ability to modify
  • Client services - should have a dedicated group to call...
No photo available
  • There are some screen printing issues with relationship to the pay statements. There are great capabilities to compare up to 5 pay statements for an employee. The view of information is both helpful and powerful. However, if a printout is desired, it is impossible! It prints with all the underlying layers of data versus what is seen on the screen. So frustrating to have such a wonderful tool available, but no way to print or pdf to share with an employee.
  • As fantastic as the customer service is, my experience has included some very challenging issues. In these cases, it would be helpful to have a dedicated phone line to reach the manager, team leader, or highly experienced team member that has been involved along the way. I have spent much time being transferred, waiting, explaining and re-explaining only to have to wait for a return call from the person I initially needed to speak with.
  • The benefit and payroll modules are extensive and very well integrated. However, in the set up process, it would be helpful to have someone 'lead' the process from ADP along side the client. In setting up some benefits, we felt stuck in the middle knowing what the outcome should look like, but not how to get there. And the ADP benefit rep didn't understand the payroll side, while the ADP payroll rep didn't understand the benefit side. So we, the employer, had to attempt to understand both and guide the ADP reps in the set up. It felt a little disconnected. Eventually, we worked it out, but it seems a more smooth process from within ADP would provide more customer satisfaction.
Melissa Rauch profile photo

Likelihood to Renew

ADP Enterprise eTIME10.0
Based on 1 answer
Already using product and I have been happy with the results.
Christina O'Steen profile photo
ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo

Usability

ADP Enterprise eTIME5.0
Based on 1 answer
In some ways, the flexibility of eTime makes it much more usable than some time card systems. I can log my own hours at my convenience (as long as it is during the pay period), and eTime sends me a reminder email 24 hours before the cut-off for each pay period. I can log hours for multiple positions using particular pay codes, although there is no way for me to save frequently used or "my" pay codes -- adding this feature would be a much-appreciated improvement to eTime's usability. Juggling multiple pay codes within the current system, however, is cumbersome. There can also be problems if an incorrect or overlapping hour is accidentally entered and saved -- certain fields turn red and are difficult to adjust, often requiring the help of a software administrator. Correcting other errors and entering historical hours is extremely difficult, and the software does not work well on some browsers (and it is unattractive when I have been able to get it to work)
No photo available
ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo

Support

No score
No answers yet
No answers on this topic
ADP Workforce Now6.8
Based on 14 answers
They are good but not great.
Dennis Abrahamson profile photo

Online Training

No score
No answers yet
No answers on this topic
ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

Implementation

No score
No answers yet
No answers on this topic
ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

Alternatives Considered

We haven't yet, but are considering moving from ADP altogether.
No photo available
ADP does the full processing which is why we switched to them. They are good at what they do so it made sense to let the experts do the processing and reporting.
Joey Wilinski profile photo

Return on Investment

  • It helps us get our employees paid, which keeps them happy!
No photo available
  • Positive: Payroll and HR is a one person department. Accounting does not have to be involved and can concentrate on AP and AR.
  • Negative: Payroll can not be submitted early as the funds are processed and taken from the checking account too soon. This interferes with vacations and time off.
Joey Wilinski profile photo

Pricing Details

ADP Enterprise eTIME

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Call for details
ADP Enterprise eTIME Editions & Modules
ADP Enterprise eTIME
Edition
ADP Vantage HCM Time
Call for details
ADP Global Time and Labor Management
Call for details
ADP Workforce Now Enhanced Time
Call for details
ADP Vantage HCM Time
Call for details
Additional Pricing Details
Pricing is based on a per employee model. Billing is monthly, based on a subscription model.

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
ADP Workforce Now Editions & Modules
ADP Workforce Now
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.