Likelihood to Recommend [ADP is well suited for] Smaller agencies with a regular payroll and not a complex payroll. Users must be familiar with databases, reporting, etc. as system is not as user friendly as we would like. The cost is also a factor especially as the basic system does not include other features such as performance management, dashboards, etc. I was hoping to have access to the dashboards. Reporting should also provide more sample reports
Read full review HireRight's background checking has some improvements and could hold some more historical data more than 150 days. We have had employees move from one jobsite to the other for this client and we can't look up if they have had a background check done through HireRight before if it is more than 150 days, so we end up ordering another one and duplicate/pay for extra background checks
Read full review Pros Ease of use: employees can clock in and out on the tablets that are at that location site. They can use the same punch information to log into ADP and look up and edit personal information on their own. Like changing address, phone, and open enrollments. Various methods of clocking. Tablets, computer, biometric clocks, and hand clocks. Read full review Customer service is very useful and we get a swift response from them. It is integrated with our workflow so its easy to set up. It creates a record of each employee in the system which makes it simple to store data safely. Read full review Cons Trying to research previous time cards past a month are hard to achieve. There is a custom date range option but it rarely works, the program just sits there and doesn't pull up the custom range. Pulling reports for various needs is also more difficult then it needs to be. Instead of pulling a quick report with the dates and parameters you need you have to go in and edit the report and then go back in and edit it again to return it to default settings. You also have to watch your invoices and make sure you are receiving your discounts otherwise this software can be quite costly. Make sure your employees bookmark the ADP ezLaborManager website, otherwise it gets difficult to find through an internet search. Read full review HireRight is good platform which provides great support on verification process. I would request to speed up the verification cycle as it takes more than 2 weeks for completion of verification process. Where in mine was rejected at first time and again it took 1 more weeks for providing final confirmation. Request to reduce this time. Read full review Likelihood to Renew Still have some issues with it but usage seems to improve
Read full review There have been no issues with this vendor. They provide exactly what they claimed they would and have excellent customer service
Read full review Usability ADP is a good system to track information but, what it lacks is just some detail that provides time savings. Some instances they have made "updates" that tend to have been better previous to those "updates." One example is for staff to see how they have used their time off in the past. There should be an easy way to report and review such other than looking at pay periods. Pay statement and review and totals can also improve.
Read full review Always room for improvement that could make the platform a lot more user friendly and easier to navigate
Read full review Support Rating The support is not the best as they take much time to get back to you, days for some items as simple as a standard report. They do not know much about their own system I feel and it shows a lack of knowledge on their part. We have gotten wrong answers and it's not so user friendly.
Read full review Front line support, which is what our users are forced to deal with, rarely offers timely and acceptable solutions. To get good results, I often have to escalate issues to our account manager (who is wonderful). It seems as though any support request that is handled through normal channels takes far too long to be completed.
Read full review Online Training The training provided was based on a generic database and reporting which made it difficult to compare when you had your own database to work at. It also didn't provide good written materials that would be useful after the training session. It was more geared towards the practice tests or applications within the training.
Read full review Implementation Rating Should have had a project manager from ADP to assist.
Read full review Alternatives Considered ADP exLaborManager - I prefer ADP over the
Paycor and Aon Hewitt timecard applications. This software was more user friendly, had easier access, reporting, and tracking hours than the others I have used. I am not saying the others are horrible, just that ADP was more simplistic to use and administer than the others.
Read full review I enjoy HireRight much more as I am able to have more customizable features in the application as well as run reports that allow me to have increased efficiency in the hire process and know where all employees are in the process at any point in time. We selected HireRight due to these features as well as the decreased licensing cost.
Read full review Return on Investment ADP ezLaborManager saves time, as time sheets are all in the system and can be processed easily with payroll. Reporting makes it easy to look into any discrepancies related to time cards. The process of reconciliation of subcontractors' billing is easier. Read full review HireRight is a Pay as You Go platform, so there are no long-term contracts to worry about. We customized our template for the information we consistently need and fill in the demographics. I would say that the ROI is 100% - we have been able to vet out the less desirable candidates based on some of the information. Read full review ScreenShots ADP ezLaborManager Screenshots