What users are saying about
28 Ratings
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Score 6.2 out of 101
2 Ratings
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Score 9 out of 101

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Likelihood to Recommend

ADP Resource

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
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Viventium Software

Love Viventium, can't say enough positive things about our experience. Of course, this is really in comparison to our old vendor. It was easy to implement, has been easy to maintain on a daily basis. There is some functionality that I think could be changed, however, it is minor. Processing payroll, which was our one main pain in the past has become very easy to do, errors are non-existent. While our main payroll person was out, the substitute didn't submit payroll, the error wasn't noticed until 9 am on the day of payroll. The Viventium customer service staff saw to it that everyone was paid that day by 5 pm. Win! Functionality moving around in Viventium has been great, it is easy to move from one employee to the next, or even one screen type between employees. Customization is easy and wonderful.I would say that Viventium is great for a company that wants hands-on customer service in the implementation process. Budget wise, paying per employee per month was a much better pricing model for us, it has saved me in the long run. I am able to run extra checks in the year without having to worry about the expense.
Sabrina Fedorowich profile photo

Pros

  • ADP has an easy to read portal that is easy to navigate. The UI is fairly intuitive and as a user I can find the right information quickly.
  • The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout. This allows our payroll team to make the necessary changes right away.
  • The reporting capabilities are quite robust and there are many ways to customize reports that we use for finance, payroll, HR, etc.
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  • User-friendly, easy to navigate around the system. Employees love it.
  • Payroll is very fast and quick, logical steps.
  • Customer support is great.
Sabrina Fedorowich profile photo

Cons

  • ADP organization has too many layers and you often have to speak to multiple people to find the right solution.
  • There doesn't appear to be efficient communication between the internal teams at ADP - the left hand doesn't know what the right hand is doing. Thus, you often have to re-explain your issues.
  • During the implementation of the software, it was not very coordinated. Some contacts were more knowledgeable than others and there was not uniform expertise.
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  • More items that employees can change (address/withholding)
  • HR having the ability to cancel leave (vacation/PTO/sick) instead of just the manager
  • Ability to show when deductions dropped/started
Sabrina Fedorowich profile photo

Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
Viventium Software9.0
Based on 1 answer
No answer on this topic is available.

Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Before my time, Uyemura was using ADP Paynet Plus and switched to another software, who shall go unnamed, but it was a complete bust. The taxes were calculated incorrectly on employees who have a car allowance and of course this a very big area for mistakes. We quickly switched back to ADP Paynet plus.
Yolanda Gaytan profile photo
We used Paylocity previously to Viventium. I would say hands down, Paylocity has better functionality and more power. What they are lacking is customer service and accuracy. When it comes to payroll, those are the two things that are critical. Viventium has the backing of a long history of a payroll company, it all depends on what you are looking for. An HRIS, or a payroll company. I wanted a mix of both. I also wanted to move away from the per transaction pricing structure, with Paylocity, we were charged for every little thing. It got to be a hunt for the over charges
Sabrina Fedorowich profile photo

Return on Investment

  • We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
  • The customer service is outstanding. I would not change anything.
  • I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.
Yolanda Gaytan profile photo
  • Dropped payroll budget
  • Saves time in payroll processing
  • Reporting is easy/quick better functionality
  • Employees love it
Sabrina Fedorowich profile photo

Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Viventium Software

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details