What users are saying about

ADP TotalSource

15 Ratings

Epicor HCM

14 Ratings

ADP TotalSource

15 Ratings
Score 6.9 out of 101

Epicor HCM

14 Ratings
Score 7 out of 101

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Likelihood to Recommend

ADP TotalSource

ADP TotalSource is my company's PEO. Being an HR department of one, the support I received from the was worth its weight in gold. They have so many resources already in place that I was able to make use of instead of researching and creating myself. One part of having them as a PEO that I wasn't a fan of, was the limitations we had in choosing our benefit carriers. They had contracts with two health carriers to choose from. So if we weren't happy with rates, there was only so much room to negotiate, at the carriers knew that.
Kimberly Cavanaugh, PHR profile photo

Epicor HCM

While Epicor HCM is functional for enterprises with many branch locations, I feel that is best suited out of the box for locations with corporately centralized HR. This overcomes some of the shortcomings of security capability and the need to spend a lot of time in configuring routing.The CSS portion of Epicor HCM is not as robust as competing systems and should not be used if corporations are actively looking to onboard at a high rate.
Joseph Moeller profile photo

Feature Rating Comparison

Human Resource Management

ADP TotalSource
8.1
Epicor HCM
6.5
Employee demographic data
ADP TotalSource
7.3
Epicor HCM
7.0
Employment history
ADP TotalSource
8.3
Epicor HCM
6.5
Job profiles and administration
ADP TotalSource
7.7
Epicor HCM
7.1
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
8.4
Epicor HCM
6.1
Organizational charting
ADP TotalSource
8.5
Epicor HCM
3.7
Organization and location management
ADP TotalSource
7.4
Epicor HCM
6.9
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.3
Epicor HCM
8.1

Payroll Management

ADP TotalSource
8.7
Epicor HCM
6.9
Pay calculation
ADP TotalSource
8.4
Epicor HCM
6.1
Support for external payroll vendors
ADP TotalSource
9.7
Epicor HCM
7.2
Benefit plan administration
ADP TotalSource
8.7
Epicor HCM
5.5
Direct deposit files
ADP TotalSource
9.0
Epicor HCM
7.6
Salary revision and increment management
ADP TotalSource
9.3
Epicor HCM
6.7
Reimbursement management
ADP TotalSource
7.0
Epicor HCM
8.0

Leave and Attendance Management

ADP TotalSource
8.5
Epicor HCM
6.5
Approval workflow
ADP TotalSource
8.0
Epicor HCM
8.2
Balance details
ADP TotalSource
8.5
Epicor HCM
4.4
Annual carry-forward and encashment
ADP TotalSource
9.0
Epicor HCM
7.0

Employee Self Service

ADP TotalSource
8.3
Epicor HCM
7.3
View and generate pay and benefit information
ADP TotalSource
8.7
Epicor HCM
7.0
Update personal information
ADP TotalSource
8.7
Epicor HCM
5.9
View company policy documentation
ADP TotalSource
8.0
Epicor HCM
9.9
Employee recognition
ADP TotalSource
8.0
Epicor HCM
View job history
ADP TotalSource
8.4
Epicor HCM
6.4

Asset Management

ADP TotalSource
8.0
Epicor HCM
7.1
Tracking of all physical assets
ADP TotalSource
8.0
Epicor HCM
7.1

HR Reporting

ADP TotalSource
8.0
Epicor HCM
4.7
Report builder
ADP TotalSource
8.0
Epicor HCM
5.6
Pre-built reports
ADP TotalSource
8.0
Epicor HCM
3.4
Ability to combine HR data with external data
ADP TotalSource
8.0
Epicor HCM
5.0

Onboarding

ADP TotalSource
8.8
Epicor HCM
6.0
New hire portal
ADP TotalSource
8.5
Epicor HCM
4.0
Manager tracking tools
ADP TotalSource
9.0
Epicor HCM
8.0

Performance and Goals

ADP TotalSource
7.0
Epicor HCM
5.4
Corporate goal setting
ADP TotalSource
6.0
Epicor HCM
1.0
Individual goal setting
ADP TotalSource
8.0
Epicor HCM
7.4
Line-of sight-visibility
ADP TotalSource
6.0
Epicor HCM
7.0
Performance tracking
ADP TotalSource
8.0
Epicor HCM
6.3

Performance Management

ADP TotalSource
7.6
Epicor HCM
5.4
Performance plans
ADP TotalSource
6.0
Epicor HCM
6.4
Performance improvement plans
ADP TotalSource
9.0
Epicor HCM
1.0
Review status tracking
ADP TotalSource
7.0
Epicor HCM
4.5
Review reminders
ADP TotalSource
8.0
Epicor HCM
7.2
Multiple review frequency
ADP TotalSource
8.0
Epicor HCM
8.0

Succession Planning

ADP TotalSource
7.0
Epicor HCM
6.0
Create succession plans/pools
ADP TotalSource
7.0
Epicor HCM
Candidate ranking
ADP TotalSource
7.0
Epicor HCM
6.5
Candidate search
ADP TotalSource
8.0
Epicor HCM
5.5
Candidate development
ADP TotalSource
6.0
Epicor HCM

Recruiting / ATS

ADP TotalSource
7.4
Epicor HCM
8.1
Job Requisition Management
ADP TotalSource
6.0
Epicor HCM
8.1
Company Website Posting
ADP TotalSource
8.0
Epicor HCM
9.0
Publish to Social Media
ADP TotalSource
7.0
Epicor HCM
Job Search Site Posting
ADP TotalSource
9.0
Epicor HCM
Duplicate Candidate Prevention
ADP TotalSource
6.0
Epicor HCM
9.0
Applicant Tracking
ADP TotalSource
7.0
Epicor HCM
7.3
Notifications and Alerts
ADP TotalSource
9.0
Epicor HCM
7.2

Pros

  • The prebuilt reports were excellent
  • TotalSource came with the Employee Service Center support - the best part of TS
  • The software integrated with our time keeping system which made payroll a little easier
Kimberly Cavanaugh, PHR profile photo
  • Timesheets show everything that time has been charged to in a quick glance. There is a lot of information displayed onscreen and is very easy to decipher.
  • Employees charge their time on a well-designed front end program, and data is gleaned from that and dispersed into the various timekeeping and expense tracking modules.
  • The abilities to charge time to direct, indirect and downtime are all valuable- see where time is being spent and use it as a coaching tool.
No photo available

Cons

  • While the prebuilt reports were great, I would have to contact TS in order to get a custom report. This only happened a few times because like I said, they had a variety of prebuilt reports that fit my needs
  • iReports was implemented and it became more difficult to find employee paystubs and find YTD pay
Kimberly Cavanaugh, PHR profile photo
  • Compliance is one area that needs further attention. For example in candidate self-service, the admin and managers can see the candidate's demographic information as part of their application, which shouldn't happen. If an internal candidate applies for a job, the hiring manager automatically gets access to that employee's record just like their regular manager.
  • On the timesheets module, there are issues with CA specific OT calculation rules on a bi-weekly payroll, where it does not calculate OT for time worked in excess of 5 consecutive days. Also, the application has random (but rare) occurrences where it resets the time zone to the server time zone for users that clock-in/ out.
  • Customizations that require professional services contracts can be somewhat difficult in terms of getting resources assigned. When upgrading the system to a new version, the admin has to conduct its own testing, including all and any customizations made to the system and then work with Epicor on resolving any issues.
  • Customer Support structure could be better. Currently there is no official filtering of issues and expected response time for different kinds of issues, except for system access. When offering payroll and time keeping, the customer support should reflect reduced time for resolution of issues in these time sensitive areas.
  • User training. Epicor HCM offers no free training, aside from webinars on new version releases. While they do offer training sessions, users have to pay for it. From a customer perspective this is difficult to accept. You pay to purchase the system/ module, but if you want to learn how to use it, you have to pay again.
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
Epicor HCM10.0
Based on 2 answers
I don't use it as a user, I implement it for clients as an outside consultant partner.
No photo available

Usability

No score
No answers yet
No answers on this topic
Epicor HCM7.0
Based on 2 answers
Where it's good: Epicor HCM at a high level has a straight-forward interface for navigating to the main content sections at either the employee or HR administrator level. The interfaces are consistent throughout the application, and after a brief learning curve, one can navigate through the remainder of the interface pages in any content area without too much difficulty. HCM also has great tools for making sure the analysis of data is available and accessible to non-programmer personnel.Where it struggles: One thing working against the usability of the HCM product is the overuse of the row-selection scheme for all many to many relationships. HCM uses a "select the row from the left frame" and then "enter data corresponding to this row in the right frame" scheme for most of its data entry components. One example of overuse is the employee address entry. During the first setup of an employee or during a candidate's application, HCM allows the user to specify multiple addresses. While this functionality is desired for long-term storage, an option doesn't exist to forgo this interface type for quick initial entry for the primary use case (one address per employee). This is one example, but is particularly visible when a candidate must also bridge the learning curve.
Joseph Moeller profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Epicor HCM9.0
Based on 1 answer
The product was always available.
Amy Stuart, HRIP profile photo

Performance

No score
No answers yet
No answers on this topic
Epicor HCM9.0
Based on 2 answers
The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.
Amy Stuart, HRIP profile photo

Support

No score
No answers yet
No answers on this topic
Epicor HCM8.0
Based on 3 answers
I have had to contact support a few times since we have been using the software. I have always gotten very timely responses and have never had a time when they either could not help me or were not responsive.
Cheryl Atkins profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Epicor HCM10.0
Based on 1 answer
We had someone from Epicor come on site to do training, and we "shared" our trainer with another company who was also doing the same major upgrade. It was nice to have another company there so we could ask each other (and the trainer) questions. This allowed for more meaningful discussions during training.
Amy Stuart, HRIP profile photo

Implementation

No score
No answers yet
No answers on this topic
Epicor HCM7.1
Based on 2 answers
As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.
No photo available

Alternatives Considered

Paychex is probably the worst system I have used. It's not intuitive at all and is lacking in so many key areas of a good HRIS. I think UltiPro is a system that stacks up against ADP TotalSource the best. But again, ADP TotalSource will be what I choose because of their customer service for not just me but our employees. Their support is second to none!
Kimberly Cavanaugh, PHR profile photo
iVantage/Epicor HCM (at the time of our purchase Epicor was in the process of acquiring iVantage from Spectrum HR ) met most of our expectations in term of system functionality, user experience, ability to customize the application, integration with other systems and allowed us to stay within the implementation budget.We reviewed a number of other applications. All functionality being equal, we looked at the end-user experience and the long term cost of maintaining the application (annual maintenance cost, professional services, license cost etc)
No photo available

Scalability

No score
No answers yet
No answers on this topic
Epicor HCM8.6
Based on 3 answers
Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.
Gary Siebenlist profile photo

Return on Investment

  • Employee satisfaction with the Employee Service Center was high
  • TotalSource's employee support is like having a PT HR employee on staff!
  • At times, if I needed a tailored report, it would take time to get ADP to build it for me and get it back. Not a lot of time, but not as easy as doing it myself.
Kimberly Cavanaugh, PHR profile photo
  • Overall Epicor HCM is meeting the needs of the HR department and those of the organization. It increased our internal customer satisfaction for employees and managers and positively impacted the efficiency of the HR team.
No photo available

Pricing Details

ADP TotalSource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Epicor HCM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details