What users are saying about
19 Ratings
14 Ratings
19 Ratings
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Score 6 out of 101
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101

Likelihood to Recommend

ADP TotalSource

ADP Totalsource is well suited for any size company. It is a functional warehouse of information and is especially handy for an HR department and a great investment. It should eliminate employees coming to you all the time with questions about their pay or other financial questions. It is also great if you are someone that switches from one company to another often because it will store all of your information for you. If you do not know about the privacy setting, that could be an issue because then others could view your personal financial information. I would not recommend purchasing if your company is incredibly small depending on how profitable your company and what industry you are in.
No photo available

Epicor HCM

While Epicor HCM is functional for enterprises with many branch locations, I feel that is best suited out of the box for locations with corporately centralized HR. This overcomes some of the shortcomings of security capability and the need to spend a lot of time in configuring routing.The CSS portion of Epicor HCM is not as robust as competing systems and should not be used if corporations are actively looking to onboard at a high rate.
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Feature Rating Comparison

Human Resource Management

ADP TotalSource
8.2
Epicor HCM
6.5
Employee demographic data
ADP TotalSource
7.5
Epicor HCM
7.0
Employment history
ADP TotalSource
8.4
Epicor HCM
6.5
Job profiles and administration
ADP TotalSource
7.7
Epicor HCM
7.1
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
8.5
Epicor HCM
6.1
Organizational charting
ADP TotalSource
8.6
Epicor HCM
3.7
Organization and location management
ADP TotalSource
7.4
Epicor HCM
6.9
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.4
Epicor HCM
8.1

Payroll Management

ADP TotalSource
7.6
Epicor HCM
6.9
Pay calculation
ADP TotalSource
7.6
Epicor HCM
6.1
Support for external payroll vendors
ADP TotalSource
9.7
Epicor HCM
7.2
Benefit plan administration
ADP TotalSource
7.7
Epicor HCM
5.5
Direct deposit files
ADP TotalSource
7.9
Epicor HCM
7.6
Salary revision and increment management
ADP TotalSource
9.3
Epicor HCM
6.7
Reimbursement management
ADP TotalSource
3.5
Epicor HCM
8.0

Leave and Attendance Management

ADP TotalSource
6.6
Epicor HCM
6.5
Approval workflow
ADP TotalSource
6.4
Epicor HCM
8.3
Balance details
ADP TotalSource
6.6
Epicor HCM
4.4
Annual carry-forward and encashment
ADP TotalSource
6.8
Epicor HCM
7.0

Employee Self Service

ADP TotalSource
7.9
Epicor HCM
7.3
View and generate pay and benefit information
ADP TotalSource
8.2
Epicor HCM
7.0
Update personal information
ADP TotalSource
8.2
Epicor HCM
5.9
View company policy documentation
ADP TotalSource
7.5
Epicor HCM
9.9
Employee recognition
ADP TotalSource
8.0
Epicor HCM
View job history
ADP TotalSource
7.8
Epicor HCM
6.4

Asset Management

ADP TotalSource
8.1
Epicor HCM
7.1
Tracking of all physical assets
ADP TotalSource
8.1
Epicor HCM
7.1

HR Reporting

ADP TotalSource
5.7
Epicor HCM
4.7
Report builder
ADP TotalSource
6.4
Epicor HCM
5.6
Pre-built reports
ADP TotalSource
5.4
Epicor HCM
3.4
Ability to combine HR data with external data
ADP TotalSource
5.3
Epicor HCM
5.0

Onboarding

ADP TotalSource
6.5
Epicor HCM
6.0
New hire portal
ADP TotalSource
6.5
Epicor HCM
4.0
Manager tracking tools
ADP TotalSource
6.4
Epicor HCM
8.0

Performance and Goals

ADP TotalSource
7.0
Epicor HCM
5.4
Corporate goal setting
ADP TotalSource
6.0
Epicor HCM
1.0
Individual goal setting
ADP TotalSource
8.0
Epicor HCM
7.4
Line-of sight-visibility
ADP TotalSource
6.0
Epicor HCM
7.0
Performance tracking
ADP TotalSource
8.0
Epicor HCM
6.3

Performance Management

ADP TotalSource
7.9
Epicor HCM
5.4
Performance plans
ADP TotalSource
6.0
Epicor HCM
6.4
Performance improvement plans
ADP TotalSource
9.0
Epicor HCM
1.0
Review status tracking
ADP TotalSource
8.2
Epicor HCM
4.5
Review reminders
ADP TotalSource
8.6
Epicor HCM
7.2
Multiple review frequency
ADP TotalSource
8.0
Epicor HCM
8.0

Succession Planning

ADP TotalSource
7.0
Epicor HCM
6.0
Create succession plans/pools
ADP TotalSource
7.0
Epicor HCM
Candidate ranking
ADP TotalSource
7.0
Epicor HCM
6.5
Candidate search
ADP TotalSource
8.0
Epicor HCM
5.5
Candidate development
ADP TotalSource
6.0
Epicor HCM

Recruiting / ATS

ADP TotalSource
7.4
Epicor HCM
8.1
Job Requisition Management
ADP TotalSource
6.0
Epicor HCM
8.1
Company Website Posting
ADP TotalSource
8.0
Epicor HCM
9.0
Publish to Social Media
ADP TotalSource
7.0
Epicor HCM
Job Search Site Posting
ADP TotalSource
9.0
Epicor HCM
Duplicate Candidate Prevention
ADP TotalSource
6.0
Epicor HCM
9.0
Applicant Tracking
ADP TotalSource
7.0
Epicor HCM
7.3
Notifications and Alerts
ADP TotalSource
9.0
Epicor HCM
7.2

Pros

ADP TotalSource

  • Their payroll software offers the expected levels of security/controls regarding timecard approvals.
  • Personally, I have found their "canned" reporting software pretty easy to use.
  • As far as account representatives, William (Bill) Eddy has been a pleasure to work with. The majority of the other individuals assigned to our account have left a poor taste in my mouth. Terrence Jeffrey Malari was a great deal of help in working through some personal questions I had. Actually, the representatives assigned to individual needs seem to be pretty helpful, the account team could use some additional training.
  • ADP built a custom report that is capable of uploading directly into our general ledger.
No photo available

Epicor HCM

  • The database relational structure and schema. Spending several years as a database engineer, I appreciate the normalized design of the underlying database structure. I feel that when compared with many other information systems, Epicor HCM is a model that I frequently reference to other people as an example of a "properly built" database schema.
  • The out of the box customization tools. Although they do not always work as well as intended, HCM is a product that understands that every business runs a little differently. The ability to rename fields and manipulate variables using tasks in the front-end interface does allow for some easier tailoring of the out of the box processes to terms that our business users were familiar with (resource editor, global variable editor). The task editor also provides good promise to be a tool to customize the interface to see what you want to see on the form. However, this is somewhat limited in potential and is subject to frequent bugs as of 5.8. Customization of menu items and menu tabs on the main menu is possible, which is a perk, but can be a bit confusing when compared to other systems. Some bugs required manipulation through the database in order to get them to fall into place properly.
  • The ease of use. Once properly oriented with the product, adept computer users should have no problem navigating through the main page and flowing through the steps to complete maintenance on records or enter personnel actions, etc.
  • Configurability. Because of the database structure, code tables and data tables allowed us to enter data that matches our business model and properly maintain the personnel information in the way we found suited us best.
Joseph Moeller profile photo

Cons

ADP TotalSource

  • Many of the individuals that have been assigned to our account over the years have provided a poor level of service. Typically, the poor service was due to lack of training (they appeared to be genuinely trying). Recently, I have had great success with William (Bill) Eddy.
  • We have observed rising fees over the years. After shopping the market, it appears that these fees are not in line with what we should be observing.
No photo available

Epicor HCM

  • Limitations of ad hoc query potential. The visual builder should have an option to "go advanced" and allow more complex queries to be written. The SQL-entry does not allow more than basic subqueries and joins. Compound queries, which are used by salary grade information, are not supported through this interface. All reports are run through SSRS, which is fine to be embedded on the screen, but I felt that the transition from query information from user's superview to some viewable information has some room for improvement.
  • End-user experience with record manipulation user interface flow / structure. I understand what developers were going from with the one screen record selection on the left navigation panel with record data on the right side. This sounds good in theory and works well with technically-savvy users. However, I found that with less technically oriented users, the visual flow of this was not as intuitive and accepted by the users (including candidates of the company), frequently making mistakes and being unable to complete required tasks. Because this interface is prevalent throughout the system, I would recommend focus-group testing redesigned versions of the interface with general information to see which redesign potential, or even just visual styling to the existing interface, could be cascaded through the software.
  • Out of the box reporting and configuration. This is something that is difficult to nail down in a software because every customer is different and will use the system a bit differently. However, I felt that the standard product comes with tons of reports enabled on the menu, but most are of little value if not first edited. This needs to be done by exporting, manipulating using report developer tools, and re-imported. This is not unexpected, but I think that it would add value for HCM to provide a tool which assists in the configuration of the reports.
  • Security flaws or limitations of functionality. In an organization where some HR users should have access to see some or most users' information, there is not this security also embedded on important features like "routing history" or "audit" tasks. For example, if the enterprise president receives a bonus, an HR manager who must field weekly audits in a branch location will have access to see that bonus if they are granted access to the routing history or audit tasks.
Joseph Moeller profile photo

Likelihood to Renew

ADP TotalSource

No score
No answers yet
No answers on this topic

Epicor HCM

Epicor HCM 10.0
Based on 2 answers
I don't use it as a user, I implement it for clients as an outside consultant partner.
No photo available

Usability

ADP TotalSource

No score
No answers yet
No answers on this topic

Epicor HCM

Epicor HCM 7.0
Based on 2 answers
Where it's good: Epicor HCM at a high level has a straight-forward interface for navigating to the main content sections at either the employee or HR administrator level. The interfaces are consistent throughout the application, and after a brief learning curve, one can navigate through the remainder of the interface pages in any content area without too much difficulty. HCM also has great tools for making sure the analysis of data is available and accessible to non-programmer personnel.Where it struggles: One thing working against the usability of the HCM product is the overuse of the row-selection scheme for all many to many relationships. HCM uses a "select the row from the left frame" and then "enter data corresponding to this row in the right frame" scheme for most of its data entry components. One example of overuse is the employee address entry. During the first setup of an employee or during a candidate's application, HCM allows the user to specify multiple addresses. While this functionality is desired for long-term storage, an option doesn't exist to forgo this interface type for quick initial entry for the primary use case (one address per employee). This is one example, but is particularly visible when a candidate must also bridge the learning curve.
Joseph Moeller profile photo

Reliability and Availability

ADP TotalSource

No score
No answers yet
No answers on this topic

Epicor HCM

Epicor HCM 9.0
Based on 1 answer
The product was always available.
Amy Stuart, HRIP profile photo

Performance

ADP TotalSource

No score
No answers yet
No answers on this topic

Epicor HCM

Epicor HCM 9.0
Based on 2 answers
The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.
Amy Stuart, HRIP profile photo

Support

ADP TotalSource

No score
No answers yet
No answers on this topic

Epicor HCM

Epicor HCM 8.0
Based on 3 answers
I have had to contact support a few times since we have been using the software. I have always gotten very timely responses and have never had a time when they either could not help me or were not responsive.
Cheryl Atkins profile photo

In-Person Training

ADP TotalSource

No score
No answers yet
No answers on this topic

Epicor HCM

Epicor HCM 10.0
Based on 1 answer
We had someone from Epicor come on site to do training, and we "shared" our trainer with another company who was also doing the same major upgrade. It was nice to have another company there so we could ask each other (and the trainer) questions. This allowed for more meaningful discussions during training.
Amy Stuart, HRIP profile photo

Implementation

ADP TotalSource

No score
No answers yet
No answers on this topic

Epicor HCM

Epicor HCM 7.1
Based on 2 answers
As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.
No photo available

Alternatives Considered

ADP TotalSource

At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.
No photo available

Epicor HCM

We evaluated five total systems, and decided on Epicor because of the user interface, deep data tracking, and overall fit for our company. The vetting process took several months, and everyone who would have a stake in the new system was involved and had input.
No photo available

Scalability

ADP TotalSource

No score
No answers yet
No answers on this topic

Epicor HCM

Epicor HCM 8.6
Based on 3 answers
Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.
Gary Siebenlist profile photo

Return on Investment

ADP TotalSource

  • Due to poor account management throughout the majority of the relationship, our overall business objectives have been negatively impacted by the relationship. The PEO service is relatively "expensive" and we expected better service.
  • The simple fact that we have now had exposure to PEOs has had a positive impact. We now understand some of the struggles to expect during onboarding and the on-going relationship.
  • Auto-generation of bi-monthly payroll journal entries has been helpful in creating visibility to payroll's impact on finances (by individual/user).
No photo available

Epicor HCM

  • Reduced efficiency. More time spent troubleshooting HCM issues or helping other HCM users (candidates and employees) than actually using the system as intended. Also lots of time spent following up customer support, account managers, and consultants.
  • Our department counts the days until we can implement a new system. Our shared dislike of the system has unified us a team.
No photo available

Pricing Details

ADP TotalSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Epicor HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison