What users are saying about
21 Ratings
16 Ratings
21 Ratings
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Score 5.5 out of 100
16 Ratings
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Score 4.7 out of 100

Likelihood to Recommend

ADP TotalSource

ADP TotalSource (as a PEO) is well-suited for companies that need a little help acquiring the next tier of benefit offerings from payers. Assuming they continue providing additional training to account representatives, they are well suited for companies who would like to reduce their exposure to payroll and human resources. The service is less appropriate for smaller companies who can easily handle payroll functions in house.
Anonymous | TrustRadius Reviewer

Epicor HCM

While Epicor HCM is functional for enterprises with many branch locations, I feel that is best suited out of the box for locations with corporately centralized HR. This overcomes some of the shortcomings of security capability and the need to spend a lot of time in configuring routing.The CSS portion of Epicor HCM is not as robust as competing systems and should not be used if corporations are actively looking to onboard at a high rate.
Joseph Moeller | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

ADP TotalSource
4.9
Epicor HCM
4.9
Employee demographic data
ADP TotalSource
5.1
Epicor HCM
5.0
Employment history
ADP TotalSource
3.8
Epicor HCM
6.0
Job profiles and administration
ADP TotalSource
5.1
Epicor HCM
5.0
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
3.9
Epicor HCM
4.0
Organizational charting
ADP TotalSource
3.3
Epicor HCM
2.0
Organization and location management
ADP TotalSource
3.6
Epicor HCM
4.0
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.9
Epicor HCM
8.1

Payroll Management

ADP TotalSource
4.4
Epicor HCM
6.9
Pay calculation
ADP TotalSource
5.4
Epicor HCM
6.1
Support for external payroll vendors
ADP TotalSource
4.3
Epicor HCM
7.2
Benefit plan administration
ADP TotalSource
5.4
Epicor HCM
5.5
Direct deposit files
ADP TotalSource
5.6
Epicor HCM
7.6
Salary revision and increment management
ADP TotalSource
4.1
Epicor HCM
6.7
Reimbursement management
ADP TotalSource
1.6
Epicor HCM
8.0

Leave and Attendance Management

ADP TotalSource
5.5
Epicor HCM
6.3
Approval workflow
ADP TotalSource
5.5
Epicor HCM
6.0
Balance details
ADP TotalSource
5.5
Epicor HCM
6.0
Annual carry-forward and encashment
ADP TotalSource
5.6
Epicor HCM
7.0

Employee Self Service

ADP TotalSource
7.0
Epicor HCM
7.4
View and generate pay and benefit information
ADP TotalSource
7.4
Epicor HCM
7.0
Update personal information
ADP TotalSource
7.4
Epicor HCM
8.0
View company policy documentation
ADP TotalSource
7.1
Epicor HCM
8.0
Employee recognition
ADP TotalSource
5.9
Epicor HCM
7.0
View job history
ADP TotalSource
7.4
Epicor HCM
7.0

Asset Management

ADP TotalSource
8.5
Epicor HCM
7.1
Tracking of all physical assets
ADP TotalSource
8.5
Epicor HCM
7.1

HR Reporting

ADP TotalSource
3.8
Epicor HCM
6.7
Report builder
ADP TotalSource
5.4
Epicor HCM
7.0
Pre-built reports
ADP TotalSource
3.2
Epicor HCM
7.0
Ability to combine HR data with external data
ADP TotalSource
2.9
Epicor HCM
6.0

Onboarding

ADP TotalSource
3.4
Epicor HCM
6.5
New hire portal
ADP TotalSource
3.4
Epicor HCM
7.0
Manager tracking tools
ADP TotalSource
3.5
Epicor HCM
6.0

Performance and Goals

ADP TotalSource
1.6
Epicor HCM
6.0
Corporate goal setting
ADP TotalSource
1.5
Epicor HCM
6.0
Individual goal setting
ADP TotalSource
1.7
Epicor HCM
6.0
Line-of sight-visibility
ADP TotalSource
1.5
Epicor HCM
6.0
Performance tracking
ADP TotalSource
1.7
Epicor HCM
6.0

Performance Management

ADP TotalSource
3.0
Epicor HCM
5.8
Performance plans
ADP TotalSource
1.5
Epicor HCM
6.0
Performance improvement plans
ADP TotalSource
1.8
Epicor HCM
6.0
Review status tracking
ADP TotalSource
4.9
Epicor HCM
6.0
Review reminders
ADP TotalSource
5.0
Epicor HCM
6.0
Multiple review frequency
ADP TotalSource
1.7
Epicor HCM
5.0

Succession Planning

ADP TotalSource
1.6
Epicor HCM
6.0
Create succession plans/pools
ADP TotalSource
1.6
Epicor HCM
Candidate ranking
ADP TotalSource
1.6
Epicor HCM
6.5
Candidate search
ADP TotalSource
1.7
Epicor HCM
5.5
Candidate development
ADP TotalSource
1.5
Epicor HCM

Recruiting / ATS

ADP TotalSource
1.6
Epicor HCM
5.3
Job Requisition Management
ADP TotalSource
1.5
Epicor HCM
6.0
Company Website Posting
ADP TotalSource
1.7
Epicor HCM
5.0
Publish to Social Media
ADP TotalSource
1.6
Epicor HCM
Job Search Site Posting
ADP TotalSource
1.8
Epicor HCM
5.0
Duplicate Candidate Prevention
ADP TotalSource
1.5
Epicor HCM
5.0
Applicant Tracking
ADP TotalSource
1.6
Epicor HCM
6.0
Notifications and Alerts
ADP TotalSource
1.8
Epicor HCM
5.0

Pros

ADP TotalSource

  • Not all team members are bad.
Wallace Santos | TrustRadius Reviewer

Epicor HCM

  • Security is always an issue with payroll/HR software. Security in Epicor HCM is very robust. In our manufacturing facility it is important that supervisors have access to their employee's information and the software allows me to limit access to only the correct department. There is also menu security that will allow me to remove access to features by user and grant access only to what they require to do the job.
  • This software is the repository for many different types of employee information. For example in the past we have tracked skills training by employee in either an Access database or an Excel spreadsheet. We are currently in the process of loading individual employee skill information which will allow us to query the database to pull any information that is not already a canned report in the system.
  • Payroll tax reports are handled by the system seamlessly. In our old system I had to keep confidential employees in a different "company" which meant I had to combine the two companies and do quarterly and year end tax reporting manually. The confidential flag in Epicor HCM allows me to utilize reports directly from the system and also creates the files needed to file online for both my quarterly SUI and W-2 reporting to SSA at year end.
Cheryl Atkins | TrustRadius Reviewer

Cons

ADP TotalSource

  • While the prebuilt reports were great, I would have to contact TS in order to get a custom report. This only happened a few times because like I said, they had a variety of prebuilt reports that fit my needs
  • iReports was implemented and it became more difficult to find employee paystubs and find YTD pay
Kimberly Cavanaugh, PHR | TrustRadius Reviewer

Epicor HCM

  • Administrative set-up is a nightmare --> Set-up such as e-mail templates (routing, candidate communication, alerts) and configuring security rights for users, includes looking at list of approximately 100 fields some of which seem like duplicates. Interestingly, you may find that the field you need is missing. You'll need to create a work-around or pay Professional Services to get it set-up correctly, even though they should logically be available. Another alternative is that you need to go to an obscure task under Utilities that you've never used before so you can uncheck a box.
  • Auto alerts seem like a great idea, but the set-up is limited in such a way that you will probably need a Filter SQL statement to get it the way you want. (Ex: No way on the birthday alert to simply filter to active employees. Get ready to send out over 500 alerts for ALL employees and dependents.) You can either ask someone in your IT department or again, go to Professional Services ($$$).
  • Routing also seems like a great idea but if you make too many changes in the routing set-up, it errors out and doesn't allow you to submit changes. Instead you must make only a few changes, submit, then go to the task again. Efficiency is not a concern for HCM. If you have more than 5-10 routes in the system for certain tasks, this can slow down the entire routing page, making you wait between 20-40 seconds to approve and go to the next route. This will make for a fun time during your annual review process when you've got 100+ reviews routed to you.
  • Epicor staff (except for customer support) are salespeople--first and foremost --> Glassdoor reviews show that Epicor "emphasizes billable hours above all else" -- we've experienced this firsthand. Most account managers, implementation and interface consultants will try get you on the phone (at a whopping $100-$300/hr) to talk about nothing and avoid delivering what you've paid them for. If they're not doing that, they may just ignore your e-mails and never get back to you.
  • Unreliable customer support --> Customer support staff seems understaffed and sometimes lack technical knowledge. Not surprising considering that HCM is so convoluted and frustrating. Even the most expert support reps are stumped by questions--the system is just that confusing. Sometimes there is no resolution at all so your call is turned into a service change request. Then you cross your fingers and hope it gets addressed in the next upgrade. I submitted one support call over two months ago. It is still open. Sadly that is not out of the norm.
  • Unexplainable errors in interfaces --> Payroll and benefits interfaces have been unreliable. Employee data changes are dropped with no explanation; ergo, there is no possible solution. Unless of course you want your benefits consultant to spend several hours ($$$) researching it or very, very slowly talking you through it over the phone.
  • Customizations that keep on breaking and breaking and breaking --> HCM releases updates almost twice a year, with "new and improved" features. Sometimes the features don't work, as if the software was updated without any testing or foresight. You'll find that customizations you've paid for have broken inexplicably and need to be re-done. Of course you will be charged for the extra hours needed to fix the customizations.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ADP TotalSource

No score
No answers yet
No answers on this topic

Epicor HCM

Epicor HCM 10.0
Based on 2 answers
I just recently lost my job after 16 years, and purposely sought out a position where I could continue to work with HCM. I am now in a similar role to what I was in before, and can continue the same type of work and enhancements that I did at my other company.
Amy Stuart, HRIP | TrustRadius Reviewer

Usability

ADP TotalSource

No score
No answers yet
No answers on this topic

Epicor HCM

Epicor HCM 7.0
Based on 2 answers
Where it's good: Epicor HCM at a high level has a straight-forward interface for navigating to the main content sections at either the employee or HR administrator level. The interfaces are consistent throughout the application, and after a brief learning curve, one can navigate through the remainder of the interface pages in any content area without too much difficulty. HCM also has great tools for making sure the analysis of data is available and accessible to non-programmer personnel.Where it struggles: One thing working against the usability of the HCM product is the overuse of the row-selection scheme for all many to many relationships. HCM uses a "select the row from the left frame" and then "enter data corresponding to this row in the right frame" scheme for most of its data entry components. One example of overuse is the employee address entry. During the first setup of an employee or during a candidate's application, HCM allows the user to specify multiple addresses. While this functionality is desired for long-term storage, an option doesn't exist to forgo this interface type for quick initial entry for the primary use case (one address per employee). This is one example, but is particularly visible when a candidate must also bridge the learning curve.
Joseph Moeller | TrustRadius Reviewer

Reliability and Availability

ADP TotalSource

No score
No answers yet
No answers on this topic

Epicor HCM

Epicor HCM 9.0
Based on 1 answer
The product was always available.
Amy Stuart, HRIP | TrustRadius Reviewer

Performance

ADP TotalSource

No score
No answers yet
No answers on this topic

Epicor HCM

Epicor HCM 9.0
Based on 2 answers
The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.
Amy Stuart, HRIP | TrustRadius Reviewer

Support

ADP TotalSource

ADP TotalSource 1.0
Based on 1 answer
Very hard to get someone on the phone when you need them. TotalSource was supposed to be an extension of our company. We never felt this way.
Wallace Santos | TrustRadius Reviewer

Epicor HCM

Epicor HCM 1.0
Based on 4 answers
There have been a lot of issues with it at first, but we've been figuring a lot of them out on our own. Needing patches to the program though is something that I didn't expect to happen as often as it does.
Anonymous | TrustRadius Reviewer

In-Person Training

ADP TotalSource

No score
No answers yet
No answers on this topic

Epicor HCM

Epicor HCM 10.0
Based on 1 answer
We had someone from Epicor come on site to do training, and we "shared" our trainer with another company who was also doing the same major upgrade. It was nice to have another company there so we could ask each other (and the trainer) questions. This allowed for more meaningful discussions during training.
Amy Stuart, HRIP | TrustRadius Reviewer

Implementation

ADP TotalSource

No score
No answers yet
No answers on this topic

Epicor HCM

Epicor HCM 7.1
Based on 2 answers
As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ADP TotalSource

We use ADP simply to to track pay for employees. We really like more of the functionality of Workday as it is really easy to import org charts and track performance. The graphics and appearance of these sections are also really nice! We also use Workday to track time off as it was more popular among employees to use when we asked them to compare more options. However, ADP is much better at tracking pay and because it carries information over from previous jobs, employees really like this as well!
Anonymous | TrustRadius Reviewer

Epicor HCM

Epicor pales in comparison to the HRIS and report building systems listed above. Unfortunately, Epicor was implemented prior to my joining the organization. From what I was told, Epicor was chosen because of its ability to be customizable to any industry. However, what we have learned is that this isn't the whole truth. While Epicor might be able to customize to your specific industry with creating certain data fields, it still cannot function properly to meet the needs of your respective industry. For example, my industry is education. There are numerous grant propasals that we send that require specific demographic information. Consequently, when we try to run a report in Epicor, that information is never captured with accuracy which makes sending these reports for grants a herculean task, especially when these donors question our data.
Anonymous | TrustRadius Reviewer

Scalability

ADP TotalSource

No score
No answers yet
No answers on this topic

Epicor HCM

Epicor HCM 8.6
Based on 3 answers
Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.
Gary Siebenlist | TrustRadius Reviewer

Return on Investment

ADP TotalSource

  • ADP has made onboarding a breeze, which has saved us a ton of time in the hiring process. Freeing up employees to start work as soon as possible is extremely valuable in any space.
  • ADP doesn't need direct oversight most of the time, it being a very "set it and forget it" type of platform frees up our HR department for other things.
Anonymous | TrustRadius Reviewer

Epicor HCM

  • I have seen customers go from a paper based system to Epicor and it allows for a much faster way to access, modify and share information, leading to reduced time chasing information around and allowing time other more pressing HR matters.
  • Makes audits much easier as all items are stored in one system rather than in separate files (often times in separate locations).
Anonymous | TrustRadius Reviewer

Pricing Details

ADP TotalSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Epicor HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ADP TotalSource
4.2
Epicor HCM
5.0

Likelihood to Renew

ADP TotalSource
Epicor HCM
10.0

Usability

ADP TotalSource
Epicor HCM
7.0

Reliability and Availability

ADP TotalSource
Epicor HCM
9.0

Performance

ADP TotalSource
Epicor HCM
9.0

Support

ADP TotalSource
1.0
Epicor HCM
1.0

In-Person Training

ADP TotalSource
Epicor HCM
10.0

Implementation

ADP TotalSource
Epicor HCM
7.1

Scalability

ADP TotalSource
Epicor HCM
8.6

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