ADP TotalSource vs. Oracle Fusion Cloud HCM

I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.

Oracle HCM is very much helpful and well suited in the recruitment and placement process and HR data. It makes it easier for HR in [organizations] to keep track of who is in and out of the [organization]. Improvement can be made by allowing employees to record their own data and update it as and when necessary without having to go through HR first.

Incentivized

• Payroll was easy to learn and use with time tracking in a short time frame
• Tracking team members request offs and approving them were very easy
• Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.

Incentivized

• A very beneficial tool to keep a record of the performance of all the employees and it can look for the capabilities of the employees.
• Payroll problems are being solved easily with Oracle HCM Cloud.
• Capable of holding all the recruitment processes easily and efficiently.
• Price ranges are also affordable.

Incentivized

• Customer service is horrible
• Follow up takes 7-10 days, and requires multiple inquiries from you, the client
• The promised "dedicated team" doesn't exist
• Onboarding is confusing to new hires
• Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
• They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.

• Government entities share data readily on applicants and HCM doesn't make it easy to have applications transferred between organizations. If applicants could apply once and send that application to multiple entities that would really make it more appealing to clients. This is a niche that is currently filled with NEOGOV, however Oracle's analytics are far superior to those in NEOGOV
• There are no customizations allowed so clients need to work within the configuration standards or create a bolt on. Many times your greatest asset is also one of your biggest weaknesses.
• Oracle is a large company and sometimes it can be hard to navigate the support matrix that they have set up. They also have tiers of support so you can pay more to get more, which isn't optimal from a customer point of view.

Incentivized

Taleo does what we need it to do and based on the costs from both a time and money perspective, I don't see us changing anytime soon. If anything I think we will look to leverage the capabilities available that we may not already be using.

After the initial training's, it was quite intuitive to use the application. The application is based upon best practices and the overall flows are quite logical. The train stop approach also ensures that users understand where they are in the process cycle. Also, the number of clicks have been greatly rationalized to ensure that there is more streamlined experience.

Incentivized

It works well. However we recently discovered that it no longer is supported on Internet Explorer so we had to change the default browser for everyone in our organization to MS Edge.

Incentivized

Works well.

Incentivized

ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.

Incentivized

The rating is based upon our current level of support. The overall experience has vastly changed since we moved into product paid support. 'Also, with Oracle going with the model of quarterly patches, it makes sense to have the product company provide support to the overall application thereby eliminating the problems of bugs.

Incentivized

Great online tools and help, and printed out guidelines.

There is a lot of potential on Fusion. We have reaped about 10% of potential benefits. Especially on Workforce Intelligence, the opportunities are huge. The reason why we do not use the solution at its full potential is not in the product (which is simple and transparent). A roadmap is under construction to bring more of its potential to the end user.

Incentivized

At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.

Incentivized

Firstly, create a template for the data of human resources to be filled by the client with help from us, then We transformed the paperwork, excel, word sheets, did data cleansing and refined the data, and matched data with the correct fields inside the template and imported the data to oracle cloud hcm by using human capital management data loader

Incentivized

Taleo (owned now by Oracle) continues to be an incredibly powerful product and it's scalability is among the most robust of any ATS in use today.

• It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).

• We were not good at tracking any numbers around recruiting so now this last year we have been able to set the benchmark that we now can work toward improving.
• At any given time, we could not say how many open positions we had. Now we are able to keep track of that.
• We do a much better job with communicating with candidates now, especially the ones not selected. This will help us maintain a better reputation and attract the candidates back for other jobs they may be a better fit for in the future.