What users are saying about

ADP Workforce Now

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484 Ratings
1 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101
1 Ratings
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Score 10 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

BizMerlin

If you are a growing organization, Resource Allocation, Forecasting and Analysis tool is very useful.
Mohit Sareen profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
BizMerlin
10.0
Employee demographic data
ADP Workforce Now
8.1
BizMerlin
10.0
Employment history
ADP Workforce Now
8.1
BizMerlin
10.0
Job profiles and administration
ADP Workforce Now
7.7
BizMerlin
10.0
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
BizMerlin
Organizational charting
ADP Workforce Now
6.7
BizMerlin
10.0
Organization and location management
ADP Workforce Now
7.4
BizMerlin
10.0
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
BizMerlin

Payroll Management

ADP Workforce Now
8.1
BizMerlin
10.0
Pay calculation
ADP Workforce Now
8.7
BizMerlin
Support for external payroll vendors
ADP Workforce Now
7.5
BizMerlin
10.0
Benefit plan administration
ADP Workforce Now
8.0
BizMerlin
10.0
Direct deposit files
ADP Workforce Now
8.6
BizMerlin
Salary revision and increment management
ADP Workforce Now
7.8
BizMerlin
Reimbursement management
ADP Workforce Now
7.8
BizMerlin

Leave and Attendance Management

ADP Workforce Now
8.1
BizMerlin
10.0
Approval workflow
ADP Workforce Now
8.1
BizMerlin
Balance details
ADP Workforce Now
8.1
BizMerlin
10.0
Annual carry-forward and encashment
ADP Workforce Now
8.1
BizMerlin
10.0

Employee Self Service

ADP Workforce Now
8.2
BizMerlin
10.0
View and generate pay and benefit information
ADP Workforce Now
8.7
BizMerlin
10.0
Update personal information
ADP Workforce Now
8.7
BizMerlin
10.0
View company policy documentation
ADP Workforce Now
8.5
BizMerlin
10.0
Employee recognition
ADP Workforce Now
7.6
BizMerlin
10.0
View job history
ADP Workforce Now
7.6
BizMerlin
10.0

Asset Management

ADP Workforce Now
6.0
BizMerlin
Tracking of all physical assets
ADP Workforce Now
6.0
BizMerlin

HR Reporting

ADP Workforce Now
7.0
BizMerlin
10.0
Report builder
ADP Workforce Now
7.1
BizMerlin
10.0
Pre-built reports
ADP Workforce Now
7.0
BizMerlin
10.0
Ability to combine HR data with external data
ADP Workforce Now
7.0
BizMerlin
10.0

Onboarding

ADP Workforce Now
5.5
BizMerlin
10.0
New hire portal
ADP Workforce Now
6.1
BizMerlin
10.0
Manager tracking tools
ADP Workforce Now
4.8
BizMerlin
10.0

Performance and Goals

ADP Workforce Now
7.7
BizMerlin
10.0
Corporate goal setting
ADP Workforce Now
7.6
BizMerlin
10.0
Individual goal setting
ADP Workforce Now
7.8
BizMerlin
10.0
Line-of sight-visibility
ADP Workforce Now
7.6
BizMerlin
10.0
Performance tracking
ADP Workforce Now
7.9
BizMerlin
10.0

Performance Management

ADP Workforce Now
7.4
BizMerlin
10.0
Performance plans
ADP Workforce Now
7.6
BizMerlin
10.0
Performance improvement plans
ADP Workforce Now
7.4
BizMerlin
10.0
Review status tracking
ADP Workforce Now
7.6
BizMerlin
10.0
Review reminders
ADP Workforce Now
7.3
BizMerlin
10.0
Multiple review frequency
ADP Workforce Now
7.2
BizMerlin
10.0

Succession Planning

ADP Workforce Now
6.0
BizMerlin
10.0
Create succession plans/pools
ADP Workforce Now
5.8
BizMerlin
10.0
Candidate ranking
ADP Workforce Now
5.8
BizMerlin
10.0
Candidate search
ADP Workforce Now
6.3
BizMerlin
Candidate development
ADP Workforce Now
6.2
BizMerlin
10.0

Recruiting / ATS

ADP Workforce Now
6.6
BizMerlin
10.0
Job Requisition Management
ADP Workforce Now
7.9
BizMerlin
10.0
Company Website Posting
ADP Workforce Now
7.5
BizMerlin
10.0
Publish to Social Media
ADP Workforce Now
7.3
BizMerlin
10.0
Job Search Site Posting
ADP Workforce Now
6.6
BizMerlin
10.0
Duplicate Candidate Prevention
ADP Workforce Now
2.3
BizMerlin
10.0
Applicant Tracking
ADP Workforce Now
7.2
BizMerlin
10.0
Notifications and Alerts
ADP Workforce Now
7.5
BizMerlin
10.0

Pros

  • The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
  • The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
  • Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.
John Loudermill, CPP profile photo
  • This software is highly configurable. Very easy to use. Lots of out of box integration.
  • It's got a mobile app and is also cloud based.
  • The goals module is our biggest used module. It also has great features like instant feedback, applicant tracking and onboarding.
Mohit Sareen profile photo

Cons

  • Quicker response from the support lines in answering the call. This would require hiring and training of more support staff, which I understand ADP has been doing... ACA having taken it's toll on support stall at all companies.
  • Taking care of clean up on old issues, some having been escalated to upper management. It would be nice to hear how they are proceeding.
  • Would like to be able to pull the Pay Data to a spreadsheet program for manipulation and entry of payroll. Would save time for our data entry payroll department.
Stewart Melanie profile photo
  • Wall of fame or the feedback given to the users cannot be controlled. The users cannot choose or control who can view their wall of fame.
  • The dashboard is customizable at organization and geography level but cannot be customized at the individual level.
  • The filter on archived goals does not work properly using text search.
Mohit Sareen profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
We are happy with ADP Workforce Now. Set up is rather simple and will accommodate almost any/every need for your business in the areas of HR, Payroll., & Compliance. Support can be inconsistent but every process has an online manual with step by step instructions that make troubleshooting much easier. We rarely need to call support. Payroll tax is and tax filing are second to none and processing/importing is rather simple.
Henri Pichal profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.7
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Our company used ADP prior to Workforce Now. We tried PayChex for one year 11 years ago, however did not like the functionality and time required to process a payroll. We returned to ADP, then tried Paylocity...that lasted one small payroll, as our payroll clerk was extremely dissatisfied with the product. I was on the telephone with our ADP representative asking what ADP could do to help us remedy our error in moving to paylocity. ADP was great, they explained the ADP Workforce Now product. Helped us return to ADP in time to do a full payroll the following week, and helped to collect the information from Paylocity in time to do the first quarter report in a timely manner. This was a difficult task as Paylocity was less than forthcoming with the reports we needed to provide. The Paylocity support team finally admitted they could not do the what they claimed in the demo. Waste of time and a lot of money. ADP Workforce Now has proven to us they will be there when we need them.
Stewart Melanie profile photo
No answers on this topic

Return on Investment

  • It's given me a lot more time for other things. Payroll takes significantly less time than it used to, managing requisitions is a smooth process so hiring is more transparent and takes less time, and employees are able to view their own information and make changes. In general, I have gotten several hours back a week just from using ADP, which allows me to focus on our strategic goals.
Tara Kelly profile photo
  • It's saving us about 40% of what we are spending
Mohit Sareen profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

BizMerlin

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details