What users are saying about

ADP Workforce Now

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483 Ratings
Top Rated
50 Ratings

ADP Workforce Now

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483 Ratings
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Score 7 out of 101
Top Rated
50 Ratings
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Score 6.6 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

Well-suited for companies with 10 or more employees. The more employees the more efficient ADP is for all aspects. Less appropriate for small companies where payroll and reporting is very manageable.
Joey Wilinski profile photo

Kenexa

Kenexa is best suited for job postings, applying, and onboarding candidates. Less suited for talent management.
Juan Kuilan, MBA profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Kenexa
Employee demographic data
ADP Workforce Now
8.1
Kenexa
Employment history
ADP Workforce Now
8.1
Kenexa
Job profiles and administration
ADP Workforce Now
7.7
Kenexa
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Kenexa
Organizational charting
ADP Workforce Now
6.7
Kenexa
Organization and location management
ADP Workforce Now
7.4
Kenexa
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
Kenexa

Payroll Management

ADP Workforce Now
8.1
Kenexa
Pay calculation
ADP Workforce Now
8.7
Kenexa
Support for external payroll vendors
ADP Workforce Now
7.5
Kenexa
Benefit plan administration
ADP Workforce Now
8.0
Kenexa
Direct deposit files
ADP Workforce Now
8.6
Kenexa
Salary revision and increment management
ADP Workforce Now
7.8
Kenexa
Reimbursement management
ADP Workforce Now
7.8
Kenexa

Leave and Attendance Management

ADP Workforce Now
8.1
Kenexa
Approval workflow
ADP Workforce Now
8.1
Kenexa
Balance details
ADP Workforce Now
8.1
Kenexa
Annual carry-forward and encashment
ADP Workforce Now
8.1
Kenexa

Employee Self Service

ADP Workforce Now
8.2
Kenexa
View and generate pay and benefit information
ADP Workforce Now
8.7
Kenexa
Update personal information
ADP Workforce Now
8.7
Kenexa
View company policy documentation
ADP Workforce Now
8.5
Kenexa
Employee recognition
ADP Workforce Now
7.6
Kenexa
View job history
ADP Workforce Now
7.6
Kenexa

Asset Management

ADP Workforce Now
6.0
Kenexa
Tracking of all physical assets
ADP Workforce Now
6.0
Kenexa

HR Reporting

ADP Workforce Now
7.0
Kenexa
Report builder
ADP Workforce Now
7.1
Kenexa
Pre-built reports
ADP Workforce Now
7.0
Kenexa
Ability to combine HR data with external data
ADP Workforce Now
7.0
Kenexa

Onboarding

ADP Workforce Now
5.5
Kenexa
7.0
New hire portal
ADP Workforce Now
6.1
Kenexa
7.9
Manager tracking tools
ADP Workforce Now
4.8
Kenexa
6.9
Compliance tracking and reporting
ADP Workforce Now
Kenexa
6.2

Performance and Goals

ADP Workforce Now
7.7
Kenexa
7.4
Corporate goal setting
ADP Workforce Now
7.6
Kenexa
8.0
Individual goal setting
ADP Workforce Now
7.8
Kenexa
8.0
Line-of sight-visibility
ADP Workforce Now
7.6
Kenexa
8.0
Performance tracking
ADP Workforce Now
7.9
Kenexa
7.5
Subordinate goal setting
ADP Workforce Now
Kenexa
5.5

Performance Management

ADP Workforce Now
7.4
Kenexa
6.2
Performance plans
ADP Workforce Now
7.6
Kenexa
6.0
Performance improvement plans
ADP Workforce Now
7.4
Kenexa
5.0
Review status tracking
ADP Workforce Now
7.6
Kenexa
8.0
Review reminders
ADP Workforce Now
7.3
Kenexa
4.0
Multiple review frequency
ADP Workforce Now
7.2
Kenexa
7.0
Plan weighting
ADP Workforce Now
Kenexa
5.0
Manager note taking
ADP Workforce Now
Kenexa
8.0
Rater nomination workflow
ADP Workforce Now
Kenexa
5.0
Workflow restrictions
ADP Workforce Now
Kenexa
6.3
Reporting
ADP Workforce Now
Kenexa
8.0

Succession Planning

ADP Workforce Now
6.0
Kenexa
8.0
Create succession plans/pools
ADP Workforce Now
5.8
Kenexa
7.0
Candidate ranking
ADP Workforce Now
5.8
Kenexa
8.5
Candidate search
ADP Workforce Now
6.3
Kenexa
8.5
Candidate development
ADP Workforce Now
6.2
Kenexa
8.0

Recruiting / ATS

ADP Workforce Now
6.6
Kenexa
7.6
Job Requisition Management
ADP Workforce Now
7.9
Kenexa
7.5
Company Website Posting
ADP Workforce Now
7.5
Kenexa
7.8
Publish to Social Media
ADP Workforce Now
7.4
Kenexa
7.8
Job Search Site Posting
ADP Workforce Now
6.6
Kenexa
7.8
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Kenexa
6.9
Applicant Tracking
ADP Workforce Now
7.2
Kenexa
6.9
Notifications and Alerts
ADP Workforce Now
7.5
Kenexa
8.1
Customized Application Form
ADP Workforce Now
Kenexa
8.3
Resume Management
ADP Workforce Now
Kenexa
8.3
Candidate Search
ADP Workforce Now
Kenexa
7.3
Collaboration
ADP Workforce Now
Kenexa
6.9
Task Creation and Delegation
ADP Workforce Now
Kenexa
6.9
Email Templates
ADP Workforce Now
Kenexa
8.1
User Permissions
ADP Workforce Now
Kenexa
7.4
Reporting
ADP Workforce Now
Kenexa
7.7

Learning Management

ADP Workforce Now
Kenexa
4.5
Learning content
ADP Workforce Now
Kenexa
7.0
Mobile friendly
ADP Workforce Now
Kenexa
2.0

Pros

  • The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
  • The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
  • Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.
John Loudermill, CPP profile photo
  • Customization of communications being sent to candidates
  • Onboarding experience for candidates
  • Implementation teams are very responsive
  • A desire to listen to what clients want/need next
Juan Kuilan, MBA profile photo

Cons

  • Reporting can be somewhat challenging. You're able to build your reports and they've done a good job of streamlining the process but sometimes finding the correct code for reporting can be challenging. However, they have a team that builds custom reports for you so that's a small complaint.
Tara Kelly profile photo
  • Almost everything - the system is clearly a legacy system that has been patched together over time and never really received the updates it needed to be competitive in a modern web environment. The recruiter experience is very poor, requiring tedious processes for even the most basic tasks. The job applicant experience is also very poor, unless you very heavily tweak the poor interfaces (and even then it's not possible to get it looking and working particularly well). The back-end administration is also quite painful and non-intuitive. The system is capable of doing some powerful things, but you really have to "trick" it into doing what you want. It doesn't appear to be designed with useful functionality in mind. Most of the solutions we implemented for were hacks that worked around silly limitations within the system.
  • Support - really, really poor. We paid for a dedicated consultant, and would regularly go days without getting responses (much less resolutions) to our issues. We replaced the consultant after a few years of pain, and the new consultant wasn't much better. They are not responsive, not knowledgeable, and regularly dropped the ball. Even if the system was excellent, based on the quality of the support we paid to receive I could not recommend this company.
No photo available

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
Kenexa6.0
Based on 12 answers
There seems to be too much focus on the add-ons, and not enough focus on ensuring that the core system is bug free or delivering what would be expected such a system in 2014
Brent Morffew profile photo

Usability

ADP Workforce Now8.2
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo
Kenexa7.0
Based on 3 answers
It was intuitive and easy to learn.
No photo available

Performance

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
Kenexa5.0
Based on 1 answer
Just slow for what we are doing here
Dennard Melton profile photo

Support

ADP Workforce Now6.7
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
Kenexa1.8
Based on 2 answers
There Tier 1 support is not knowledgable and things that should take less than 1 day can take 3-4 weeks to get resolved.
No photo available

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
Kenexa2.6
Based on 2 answers
We purchased an out of the box solution and that worked well for us.
No photo available

Alternatives Considered

Microsoft Dynamics SL is the latest payroll system I used, and it was an absolute NIGHTMARE! We moved our companies out of SL into ADP in Sept of 2013, and the stress level dropped by 100 points! Microsoft SL is very inflexible and unforgiving, so not good for payroll at all. It is not user friendly for the administrator or the employee. I have used various in-house payroll systems - at least 3 with different employers. I prefer ADP.
Caroline Dula, CPP profile photo
Kenexa fares very poorly in practice against almost anything else. It checks the boxes of raw functionality, and offers wide customization. However, in practice it is a nightmare to use for almost everything. I was not part of the initial implementation, so I am not aware of all the options that were considered at that time. However, we demoed and implemented several other systems in my time. The star of the pack was Avature CRM. This is a system that is sleek, useful, and facilitates massively enhanced productivity. It gets out of your way and just works. Avature now has a full ATS (they didn't when we started using them) that should be at the top of your ATS consideration list. Avature is the opposite of Kenexa, providing excellent customer support (which we didn't have to pay extra for unlike Kenexa), and a really well-designed product.
No photo available

Return on Investment

  • Workforce Now has definitely improved our efficiency and consistency because we can pull reports into specific formats for importing into our databases. This means less hand-keying of simple things like address changes or new employee data, which makes our team more efficient and accurate.
  • Often our Accounting Team really struggles with understanding ADP's specific lingo, which can make it a challenge for our Payroll/Benefits Team and Accounting Team to interact. It's taken time to understand, for example, that "Business Unit" means "Account Code".
Kristie LaMar profile photo
  • Reduced Cost Per Hire.
  • Reduced Time to Fill.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Kenexa

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details