AdvancedPM, by AdvancedMD vs. Zocdoc

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AdvancedPM, by AdvancedMD
Score 7.3 out of 10
N/A
AdvancedMD (the company formerly owned by ADP) offers AdvancedPM, the company's medical practice management platform combining EHR / EMR capabilities with front office automation and workforce scheduling, medical billing, and advanced revenue reporting capabilities.N/A
Zocdoc
Score 1.0 out of 10
N/A
Zocdoc headquartered in New York offers their medical appointment management and scheduling platform built to fill unused capacity by making it easy for nearby potential patients to book appointments on an availability basis. Additionally, Zocdoc helps practitioners gain feedback from appointments and share it online.N/A
Pricing
AdvancedPM, by AdvancedMDZocdoc
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AdvancedPM, by AdvancedMDZocdoc
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AdvancedPM, by AdvancedMDZocdoc
Top Pros
Top Cons
Best Alternatives
AdvancedPM, by AdvancedMDZocdoc
Small Businesses
Kareo Practice Management
Kareo Practice Management
Score 6.9 out of 10
AdvancedPM, by AdvancedMD
AdvancedPM, by AdvancedMD
Score 7.3 out of 10
Medium-sized Companies
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
Enterprises
Epic
Epic
Score 8.5 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
AdvancedPM, by AdvancedMDZocdoc
Likelihood to Recommend
1.0
(8 ratings)
1.0
(1 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Availability
9.0
(2 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
5.0
(2 ratings)
-
(0 ratings)
Online Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
Product Scalability
9.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
1.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
AdvancedPM, by AdvancedMDZocdoc
Likelihood to Recommend
AdvancedMD
It would be well suited for an initial user. If you are starting a practice and have nothing in place, it might be great. However, if you are a current EMR user of a different platform and have more than a hundred patients; don’t waste your time. This is a hands-off company that, in my opinion, will do nothing to support your efforts. We have a practice of 11,000 patients and would have had to hire 2 FTE’s to print all the patient data and upload it individually.
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Zocdoc
If you have dedicated front office or phone support who can immediately call and hound 'booked' patients to get their information in w/in the 24 hours that Zocdoc allows before charging you- this might work- in that case, possibly you could at least charge them a no show fee.
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Pros
AdvancedMD
  • They provide access to their underlying tables via Open Database Connection (ODBC). This streamlines business intelligence processes greatly.
  • The "canned"/"stock" business intelligence tool (Advanced Insight) is very useful.
  • Our dedicated customer support representative (Breah Teed) has exceeded our expectations.
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Zocdoc
No answers on this topic
Cons
AdvancedMD
  • Adding and Deleting provider columns complicated.
  • Would have loved to have one point of contact at all times and have that person answer on the third ring (see, this is me really reaching--because as far as my job functions were concerned, the product was absolutely fantastic. I have no complaints).
  • Working electronic insurance error reports in the system was a nightmare.
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Zocdoc
  • high cost for customer acquisition
  • customers cancel and practice has no recourse, but must pay Zocdoc
  • Not enough time to verify the customer is sincere and get their paperwork in before Zoc Doc charges us
  • High cost of service for nurse practitioners
  • High rate of attrition- few customers converted to our practice compared to other methods
  • We were promised one rate per customer acquired, then the posted rate was increased, twice
  • Unable to even charge a no show fee for patients who changed at last minute
  • the service as set up encourages patients to bait and switch to other providers at the last minute
  • there is no way to limit incoming patients to your home state, so people from out of state book and then have to be notified and unbooked, creating extra work and hassle
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Usability
AdvancedMD
Overall, I think ADP AdvancedMD is very user friendly and constantly improves as new releases come out.
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Zocdoc
No answers on this topic
Support Rating
AdvancedMD
I've only reached out a couple of times and after being bounced around a few times I simply asked for our internal team to look into the particular question I had. I believe they had some turnover at the time but my experience wasn't great.
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Zocdoc
No answers on this topic
Implementation Rating
AdvancedMD
I have been through implementation of ADP AdvancedMD at other companies and it went smoothly
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Zocdoc
No answers on this topic
Alternatives Considered
AdvancedMD
ADP AMD is much easier to learn and navigate than most all of the systems I have worked with, including Greenway and Centricity. The only thing I liked better in Centricity was the ability to run more customized reports, but overall, I would choose AMD any day over those two.
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Zocdoc
No answers on this topic
Return on Investment
AdvancedMD
  • We are paying over 5K for absolutely nothing.
  • We believe this company does not concern itself with the end-user.
  • We identified a large lack of ethics in the organization.
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Zocdoc
No answers on this topic
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