ADVANTAGE vs. Service Fusion

Any integrated agency (more than just a single-discipline agency) that's looking for a one-stop shop to manage all aspects of running the business would do well to consider Advantage as the single-source tool to do it all. Single-discipline agencies could probably find a less robust tool that's equally as effective for tracking and reporting.

Incentivized

Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!

Incentivized

• Information from site visits is easily accessible.
• Workflow is easy to use

Incentivized

• GPS Integration for routing agents/technicians to job sites.
• Reporting, especially post-ticket completion.
• Customer Management - containing all pertinent files and information for a given customer.

Incentivized

• Advantage is hugely cumbersome. There are hundreds of functions I will never use, and that I'm not sure anyone else in the organization uses.
• The user interface could be better. Every time there's an update, there's a small but definitive learning curve.

Incentivized

• Integrations with 3rd Party Applications - especially CRM.
• Access permissions are complicated and somewhat unnecessary.

Incentivized

We have also used BidClips. I find that Advantage gave us more flexibility with custom estimates & report tracking.

Incentivized

• Advantage has everything to do with our company's ability to run an effective back office.
• When you have a company that does a wide variety of concurrent projects, you need a great tool to manage it all. Advantage does that for us.
• As I am unfamiliar with the pricing model (I'm not a member of the team that negotiates this particular product), I can't provide any true ROI from an overall business perspective.

Incentivized

• Postive ROI.
• Streamlined scheduling process for field service calls.
• Reporting has generated a traceable trail for long-term customers, to help better serve their needs.

Incentivized