What users are saying about
Top Rated
18 Ratings
2 Ratings
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Score 8.7 out of 101
Top Rated
18 Ratings
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Score 8.3 out of 101

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Likelihood to Recommend

AgentTime Scheduler

Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.
Barbara Johnson profile photo

NICE inContact CXone

The insight we have found through text analytics is impressive and defines some of the important business decisions that are made. Text analytics should always be used to find the "why behind the what" in any industry. The Attensity product uses the structured data hand in hand with the unstructured data which provides rich and insightful analysis. I have not seen another text analytics tool that does this any better. I did not give it a 10 because of the high cost and the manual labor that is needed in keeping the categorization current.
Pamela Fox profile photo

Feature Rating Comparison

Contact Center Software

AgentTime Scheduler
NICE inContact CXone
8.6
Agent dashboard
AgentTime Scheduler
NICE inContact CXone
9.0
Validate callers
AgentTime Scheduler
NICE inContact CXone
8.0
Outbound response
AgentTime Scheduler
NICE inContact CXone
7.0
Call forwarding
AgentTime Scheduler
NICE inContact CXone
8.0
Warm transfer
AgentTime Scheduler
NICE inContact CXone
8.0
Interactive voice response
AgentTime Scheduler
NICE inContact CXone
9.0
REST APIs
AgentTime Scheduler
NICE inContact CXone
9.0
Call scripts
AgentTime Scheduler
NICE inContact CXone
10.0
Call tracking
AgentTime Scheduler
NICE inContact CXone
10.0
CRM software integration
AgentTime Scheduler
NICE inContact CXone
8.0

Workforce Optimization (WFO)

AgentTime Scheduler
NICE inContact CXone
6.1
Inbound call routing
AgentTime Scheduler
NICE inContact CXone
9.0
Omnichannel inbound routing
AgentTime Scheduler
NICE inContact CXone
9.0
Recording
AgentTime Scheduler
NICE inContact CXone
1.0
Quality management
AgentTime Scheduler
NICE inContact CXone
1.0
Call analytics
AgentTime Scheduler
NICE inContact CXone
7.0
Historical reporting
AgentTime Scheduler
NICE inContact CXone
7.0
Live reporting
AgentTime Scheduler
NICE inContact CXone
6.0
Customer surveys
AgentTime Scheduler
NICE inContact CXone
9.0

Pros

  • Customers can log in the system 7/24 without facing any problems.
  • AgentTime has the best features and safe connections for the staff.
  • Workers can send messages on time when the school has some class cancelations to all students.
Barbara Johnson profile photo
  • Attensity is quite accurate when filtering through mentions of your company or brand on Twitter and Facebook. Very rarely do you see tweets or posts that are irrelevant to your brand. It accounts for spelling errors and abbreviations.
  • Attensity makes it easy to work remotely with other team members, as you can specifically assign a certain number of posts to yourself. This makes it known to other team members who may be working on or going through the same folder that those posts are taken care of.
  • Attensity is very accurate in the number of tweets or posts that are currently in the queue waiting to be reviewed.
No photo available

Cons

  • Price of it might be expensive for small business but the product can still be used by any type of business.
  • Logging into the system is taking some time. It should be checked to see what is going on inside the system.
  • The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.
Barbara Johnson profile photo
  • The UI for the agent is a bit dated, especially with the Salesforce agent.
  • They don't seem to have enough UX testing done before releases and have great opportunity to improve and listen to user feedback.
  • User feedback opportunity is limited. There is nowhere visible really to submit feedback that gets tracked. The process is opaque.
Hans Hong profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
NICE inContact CXone5.7
Based on 8 answers
Our group decided not to work with Attensity.
No photo available

Usability

No score
No answers yet
No answers on this topic
NICE inContact CXone7.0
Based on 1 answer
For the average user - it does what it says it will.
Onavie Boyce profile photo

Support

No score
No answers yet
No answers on this topic
NICE inContact CXone7.0
Based on 1 answer
They are responsive and helpful.
Onavie Boyce profile photo

Implementation

No score
No answers yet
No answers on this topic
NICE inContact CXone7.0
Based on 1 answer
The vendor supported implementation is likely the only solution that would have worked for us. We later moved the solution in house.
Onavie Boyce profile photo

Alternatives Considered

We had many problems with a similar program in the organization and we decided we are interested in another software for time schedule and some of our customers recommended AgentTime Scheduler. We then used it for testing. Our first impression was positive about the software after spending 3 weeks and immediately we started to use it in the whole organization.
Barbara Johnson profile photo
inContact blows ININ away (now bought by Genesys systems). ININ requires a lot of money to upgrade, wouldn't do any customization for free, and would not be able to integrate as nice with Salesforce.
Hans Hong profile photo

Return on Investment

  • Customers experiencing sign-in problems.
  • Taking responses from our staff on time satisfies our customers.
  • The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.
Barbara Johnson profile photo
  • We decided not to work with Attensity for our business needs because they didn't meet our requirments in terms of usability. Another group within our company does continue to work with them
  • The group that works with Attensity has been able to get deeper insights on customer satisfaction
No photo available

Pricing Details

AgentTime Scheduler

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

NICE inContact CXone

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details