What users are saying about
2 Ratings
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Score 8.7 out of 101
22 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

AgentTime Scheduler

Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.
Barbara Johnson profile photo

NICE inContact CXone

Make sure to clearly understand how the sentiment works and how it is tuned.Understand how the discovery process works and how the triples are defined.Understand how to create categories that are pre-defined rather than being driven by the triples.Understand the pricing structure and how that compares to other vendors.Understand how the user interface is evolving and how it meets the needs of the people who will be using it.
No photo available

Feature Rating Comparison

Contact Center Software

AgentTime Scheduler
NICE inContact CXone
8.3
Agent dashboard
AgentTime Scheduler
NICE inContact CXone
8.7
Validate callers
AgentTime Scheduler
NICE inContact CXone
7.7
Outbound response
AgentTime Scheduler
NICE inContact CXone
7.3
Call forwarding
AgentTime Scheduler
NICE inContact CXone
9.0
Click-to-call (CTC)
AgentTime Scheduler
NICE inContact CXone
7.0
Warm transfer
AgentTime Scheduler
NICE inContact CXone
9.0
Predictive dialing
AgentTime Scheduler
NICE inContact CXone
6.5
Interactive voice response
AgentTime Scheduler
NICE inContact CXone
9.5
REST APIs
AgentTime Scheduler
NICE inContact CXone
9.5
Call scripts
AgentTime Scheduler
NICE inContact CXone
8.5
Call tracking
AgentTime Scheduler
NICE inContact CXone
9.3
Multichannel integration
AgentTime Scheduler
NICE inContact CXone
7.5
CRM software integration
AgentTime Scheduler
NICE inContact CXone
9.0

Workforce Optimization (WFO)

AgentTime Scheduler
NICE inContact CXone
7.6
Inbound call routing
AgentTime Scheduler
NICE inContact CXone
9.0
Omnichannel inbound routing
AgentTime Scheduler
NICE inContact CXone
8.3
Recording
AgentTime Scheduler
NICE inContact CXone
6.3
Quality management
AgentTime Scheduler
NICE inContact CXone
6.0
Call analytics
AgentTime Scheduler
NICE inContact CXone
7.7
Historical reporting
AgentTime Scheduler
NICE inContact CXone
7.7
Live reporting
AgentTime Scheduler
NICE inContact CXone
7.0
Customer surveys
AgentTime Scheduler
NICE inContact CXone
9.0
Customer interaction analytics
AgentTime Scheduler
NICE inContact CXone
7.5

Pros

AgentTime Scheduler

  • Customers can log in the system 7/24 without facing any problems.
  • AgentTime has the best features and safe connections for the staff.
  • Workers can send messages on time when the school has some class cancelations to all students.
Barbara Johnson profile photo

NICE inContact CXone

  • Text analytics- trending open-ended feedback.
  • Marrying structured and unstructured data.
  • Centralizing customer sentiment into one tool.
No photo available

Cons

AgentTime Scheduler

  • Price of it might be expensive for small business but the product can still be used by any type of business.
  • Logging into the system is taking some time. It should be checked to see what is going on inside the system.
  • The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.
Barbara Johnson profile photo

NICE inContact CXone

  • Needs to reduce noise (ie advertisements) from data collected from around the web
  • Categorization is tedious and takes an extremely long time, especially with high volumes of data
  • Overall, the system runs slowly. Some days it's better than others.
Justin Sarni profile photo

Likelihood to Renew

AgentTime Scheduler

No score
No answers yet
No answers on this topic

NICE inContact CXone

NICE inContact CXone 5.8
Based on 8 answers
We will most likely renew our use of Attensity because of our history with them. Overall it has been a good relationship, however we do feel as if we could be getting more value. A big initiative of mine this year is to start getting as much value out of the product as I possibly can.
Justin Sarni profile photo

Usability

AgentTime Scheduler

No score
No answers yet
No answers on this topic

NICE inContact CXone

NICE inContact CXone 7.0
Based on 1 answer
For the average user - it does what it says it will.
Onavie Boyce profile photo

Support

AgentTime Scheduler

No score
No answers yet
No answers on this topic

NICE inContact CXone

NICE inContact CXone 7.0
Based on 1 answer
They are responsive and helpful.
Onavie Boyce profile photo

Implementation

AgentTime Scheduler

No score
No answers yet
No answers on this topic

NICE inContact CXone

NICE inContact CXone 7.0
Based on 1 answer
The vendor supported implementation is likely the only solution that would have worked for us. We later moved the solution in house.
Onavie Boyce profile photo

Alternatives Considered

AgentTime Scheduler

We had many problems with a similar program in the organization and we decided we are interested in another software for time schedule and some of our customers recommended AgentTime Scheduler. We then used it for testing. Our first impression was positive about the software after spending 3 weeks and immediately we started to use it in the whole organization.
Barbara Johnson profile photo

NICE inContact CXone

Cosmo had zero support and growth flexibility
No photo available

Return on Investment

AgentTime Scheduler

  • Customers experiencing sign-in problems.
  • Taking responses from our staff on time satisfies our customers.
  • The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.
Barbara Johnson profile photo

NICE inContact CXone

  • Increased employee efficiency
  • Increase in number of opportunities identified
  • Helps understand our customer voice
Justin Sarni profile photo

Pricing Details

AgentTime Scheduler

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

NICE inContact CXone

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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