What users are saying about
2 Ratings
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Score 8.7 out of 101
27 Ratings
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Score 7.5 out of 101

Likelihood to Recommend

AgentTime Scheduler

Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.
Barbara Johnson profile photo

NICE inContact CXone

If you want your call center to have flexibility, drive customer satisfaction because of really amazing cool stuff you can make decisions on, or give your agents really good data to work with when answering phone calls, inContact does it. scales well and I recommended for any size business.
Hans Hong profile photo

Feature Rating Comparison

Contact Center Software

AgentTime Scheduler
NICE inContact CXone
8.3
Agent dashboard
AgentTime Scheduler
NICE inContact CXone
8.7
Validate callers
AgentTime Scheduler
NICE inContact CXone
7.7
Outbound response
AgentTime Scheduler
NICE inContact CXone
7.3
Call forwarding
AgentTime Scheduler
NICE inContact CXone
9.0
Click-to-call (CTC)
AgentTime Scheduler
NICE inContact CXone
7.0
Warm transfer
AgentTime Scheduler
NICE inContact CXone
9.0
Predictive dialing
AgentTime Scheduler
NICE inContact CXone
6.5
Interactive voice response
AgentTime Scheduler
NICE inContact CXone
9.5
REST APIs
AgentTime Scheduler
NICE inContact CXone
9.5
Call scripts
AgentTime Scheduler
NICE inContact CXone
8.5
Call tracking
AgentTime Scheduler
NICE inContact CXone
9.3
Multichannel integration
AgentTime Scheduler
NICE inContact CXone
7.5
CRM software integration
AgentTime Scheduler
NICE inContact CXone
9.0

Workforce Optimization (WFO)

AgentTime Scheduler
NICE inContact CXone
7.6
Inbound call routing
AgentTime Scheduler
NICE inContact CXone
9.0
Omnichannel inbound routing
AgentTime Scheduler
NICE inContact CXone
8.3
Recording
AgentTime Scheduler
NICE inContact CXone
6.4
Quality management
AgentTime Scheduler
NICE inContact CXone
6.1
Call analytics
AgentTime Scheduler
NICE inContact CXone
7.7
Historical reporting
AgentTime Scheduler
NICE inContact CXone
7.7
Live reporting
AgentTime Scheduler
NICE inContact CXone
7.0
Customer surveys
AgentTime Scheduler
NICE inContact CXone
9.0
Customer interaction analytics
AgentTime Scheduler
NICE inContact CXone
7.5

Pros

AgentTime Scheduler

  • Customers can log in the system 7/24 without facing any problems.
  • AgentTime has the best features and safe connections for the staff.
  • Workers can send messages on time when the school has some class cancelations to all students.
Barbara Johnson profile photo

NICE inContact CXone

  • Attensity is able to get very precise with sentiment and can be tuned, which is important.
  • The theme discovery is very helpful for getting detailed insights. The "triples" help with understanding relationships.
  • The pricing structure is reasonable and easier to understand than other vendors.
No photo available

Cons

AgentTime Scheduler

  • Price of it might be expensive for small business but the product can still be used by any type of business.
  • Logging into the system is taking some time. It should be checked to see what is going on inside the system.
  • The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.
Barbara Johnson profile photo

NICE inContact CXone

  • At times, it feels the software is running a bit slow. While it can depend on a lot of things, there are ways this can be solved.
  • AI chatbots are not as good as they should be.
  • Support for agent profiles or templates that can applied to any new and existing agents.
  • UI/UX controls doesn't look modern.
Bhargav Nanekalva profile photo

Likelihood to Renew

AgentTime Scheduler

No score
No answers yet
No answers on this topic

NICE inContact CXone

NICE inContact CXone 5.7
Based on 8 answers
Attensity is pretty good at creating barriers to exit with their tool. It takes quite a bit of staging and preparation to setup the API connection between it's tool and your current tools that bring in the customer sentiment. That being said, once its all automated it is quite convenient to have auto-populated reports showing how customers feel about your brand. This was the primary reason to renew the contract
No photo available

Usability

AgentTime Scheduler

No score
No answers yet
No answers on this topic

NICE inContact CXone

NICE inContact CXone 7.0
Based on 1 answer
For the average user - it does what it says it will.
Onavie Boyce profile photo

Support

AgentTime Scheduler

No score
No answers yet
No answers on this topic

NICE inContact CXone

NICE inContact CXone 7.0
Based on 1 answer
They are responsive and helpful.
Onavie Boyce profile photo

Implementation

AgentTime Scheduler

No score
No answers yet
No answers on this topic

NICE inContact CXone

NICE inContact CXone 7.0
Based on 1 answer
The vendor supported implementation is likely the only solution that would have worked for us. We later moved the solution in house.
Onavie Boyce profile photo

Alternatives Considered

AgentTime Scheduler

We had many problems with a similar program in the organization and we decided we are interested in another software for time schedule and some of our customers recommended AgentTime Scheduler. We then used it for testing. Our first impression was positive about the software after spending 3 weeks and immediately we started to use it in the whole organization.
Barbara Johnson profile photo

NICE inContact CXone

Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.
No photo available

Return on Investment

AgentTime Scheduler

  • Customers experiencing sign-in problems.
  • Taking responses from our staff on time satisfies our customers.
  • The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.
Barbara Johnson profile photo

NICE inContact CXone

  • It has improved call times and interactions over just a standard calling system.
  • During peak season, it has hindered our calls by freezing or crashing due to the volume. This costs us business from customers who do not call back, and we are unable to call back since the system crashed and we lost the call history (unless it is a supervisor).
Josh kimball profile photo

Pricing Details

AgentTime Scheduler

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE inContact CXone

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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