What users are saying about

Agile CRM

Top Rated
59 Ratings

Oracle CRM

127 Ratings

Agile CRM

Top Rated
59 Ratings
Score 7.3 out of 101

Oracle CRM

127 Ratings
Score 7.7 out of 101

Add comparison

Likelihood to Recommend

Agile CRM

Agile CRM was developed the the company's own business model. So its very well suited to a SAAS model. And many business models products or services to individual users rather many contacts within the same organization, would find the suite of functions attractive. If you develop or manage your own website, and have some level of expertise in online marketing, then you should be able to get to grips with some powerful marketing automation functions in Agile CRM. After a year or so, I concluded Agile wasn't a perfect fit for my small B2B business. I eventually moved to Active Campaign which while being more of a marketing tool than a CRM, actually turned out to be the perfect CRM for my business.
Colin Butler profile photo

Oracle CRM

Oracle CRM is best suited for a company in which there will be a lot of users that need a central location in which to document sales and customer interactions. If your sales agents or customer reps are in one location and there aren't many of them, then you could probably go with a less robust system and still manage just fine. Our company had sales agents around the globe and so we needed a central hub in which to communicate and check on the progress of pending sales.
Joseph R. Sweeney profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.8
Oracle CRM
8.9
Customer data management / contact management
Agile CRM
8.7
Oracle CRM
9.0
Workflow management
Agile CRM
7.4
Oracle CRM
8.5
Territory management
Agile CRM
6.6
Oracle CRM
8.2
Opportunity management
Agile CRM
8.0
Oracle CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Oracle CRM
9.0
Contract management
Agile CRM
7.5
Oracle CRM
8.9
Quote & order management
Agile CRM
6.5
Oracle CRM
9.6
Interaction tracking
Agile CRM
8.3
Oracle CRM
8.9
Channel / partner relationship management
Agile CRM
8.4
Oracle CRM
9.4

Customer Service & Support

Agile CRM
6.8
Oracle CRM
8.3
Case management
Agile CRM
7.0
Oracle CRM
8.5
Call center management
Agile CRM
6.4
Oracle CRM
8.0
Help desk management
Agile CRM
7.1
Oracle CRM
8.3

Marketing Automation

Agile CRM
8.5
Oracle CRM
8.5
Lead management
Agile CRM
8.6
Oracle CRM
8.9
Email marketing
Agile CRM
8.4
Oracle CRM
8.0

CRM Project Management

Agile CRM
6.6
Oracle CRM
8.8
Task management
Agile CRM
7.3
Oracle CRM
9.2
Billing and invoicing management
Agile CRM
5.6
Oracle CRM
8.8
Reporting
Agile CRM
7.1
Oracle CRM
8.5

CRM Reporting & Analytics

Agile CRM
6.8
Oracle CRM
8.2
Forecasting
Agile CRM
6.0
Oracle CRM
7.7
Pipeline visualization
Agile CRM
8.4
Oracle CRM
8.1
Customizable reports
Agile CRM
6.1
Oracle CRM
8.9

Customization

Agile CRM
7.8
Oracle CRM
8.5
Custom fields
Agile CRM
8.7
Oracle CRM
8.7
Custom objects
Agile CRM
7.7
Oracle CRM
8.5
Scripting environment
Agile CRM
6.5
Oracle CRM
8.0
API for custom integration
Agile CRM
8.5
Oracle CRM
8.7

Security

Agile CRM
7.9
Oracle CRM
8.0
Single sign-on capability
Agile CRM
8.3
Oracle CRM
7.8
Role-based user permissions
Agile CRM
7.5
Oracle CRM
8.2

Social CRM

Agile CRM
5.8
Oracle CRM
8.3
Social data
Agile CRM
5.8
Oracle CRM
8.3
Social engagement
Agile CRM
5.9
Oracle CRM
8.4

Integrations with 3rd-party Software

Agile CRM
7.7
Oracle CRM
8.8
Marketing automation
Agile CRM
7.8
Oracle CRM
8.7
Compensation management
Agile CRM
7.6
Oracle CRM
8.9

Platform

Agile CRM
8.0
Oracle CRM
8.7
Mobile access
Agile CRM
8.0
Oracle CRM
8.7

Pros

  • Integrated and cohesive one-stop-shop.
  • Website integration and intelligent click tracking.
  • Drag and drop sales process GUI.
Colin Butler profile photo
  • I feel like CRM is pretty intuitive for the user as it is a point and click product. It also gives the user some flexibility in customizing the layouts of their pages so that the information is in the order they need it.
  • From an Admin perspective, it is pretty easy to customize as far as the field types, field names, color scheme, page layouts, etc. I did not have an IT background when I started with Oracle CRM, and I was able to learn pretty quickly.
  • If you are proficient in Java and HTML, you can pretty much customize the CRM product as much as you want with applets, buttons, integration with other internal websites, such as SharePoint.
  • The reporting area is pretty robust since it allows you to combine subject areas into one report, and offers many different layout options such as pivot tables, charts, graphs, narrative views (for documents), and dynamic dashboards.
Mary Hunnicutt profile photo

Cons

  • While many aspects of the software are intuitive and simple to implement, much of the marketing automation functions assumed a level of technical familiarity that was beyond the average user. As soon as a tutorial tells me to get something from GitHub, I get the idea they're talking to a technician.
  • The help files, tutorials were of low quality and not always kept up to date with changes in layout of the software etc.
  • During the period we were using Agile CRM, I had to constantly trawl through their update logs and forum. This is because, as the name Agile suggests, the development and improvement of the software was constantly evolving in an organic fashion. But many of the developments were not relevant to us; majorly they were integrations with obscure apps that I would never use. But I had to understand 20 changes to locate the one that had some relevance to me.
Colin Butler profile photo
  • Customization is a resource extensive endavour for small businesses
  • Availability on wearables and smart tvs
Raymond Okello profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
Oracle CRM8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
No photo available

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
Oracle CRM9.0
Based on 1 answer
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
No photo available

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
Oracle CRM8.1
Based on 2 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
No photo available

Support

Agile CRM5.9
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
Oracle CRM7.6
Based on 2 answers
I give this rating based only on the fact where I believe the support team could improve a little. I believe the area they could improve is timeliness of a resolution. It seems to take a long time to get a final resolution. There is some back and forth typically when I believe a lot of times all of the information is there to provide a response. I have found that if you call them you will get a response a lot faster than if you submit an SR on the Oracle site but most of our team will complete the SR online so that is my only complaint. The support is excellent in every other area. The speed at which we receive a solution online is only thing I would improve.
No photo available

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
Oracle CRM9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
No photo available

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
Oracle CRM7.7
Based on 2 answers
When we implement Oracle and Taleo to different clients it typically goes pretty smoothly. When we do system upgrades we usually test the main issues the clients are having just to make sure there are not outstanding issues or errors. I don't have any examples where implementation went poorly. It typically goes well and clients are pleased with the final result. The only complaint would be the time it takes to implement
No photo available

Alternatives Considered

Much easier to set up against Zoho.User-friendly against Zoho.Team acceptance against Zoho.
Deborah Felicio profile photo
I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
R. Daniel Knapp profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
Oracle CRM9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
No photo available

Return on Investment

  • no difference as yet as we only started using for sales
Deborah Felicio profile photo
  • Increase in sales
  • Increase in the number of high-quality leads
  • Business processes automation
Wiliam Kipngetish profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Oracle CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details