What users are saying about
Top Rated
62 Ratings

Oracle CRM

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129 Ratings
Top Rated
62 Ratings
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Score 7.3 out of 101

Oracle CRM

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129 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited for a small business which has all the needs of a big business but a much smaller budget. It is very easy to learn and use and there is a lot of room to grow if you can stay within the compounds of the software (there are limits to the flexibility).
Vilhelm Kruse profile photo

Oracle CRM

Oracle CRM is incredibly well suited to handle the customer service needs of a growing business. It is capable of scaling with your company. We can monitor every step of the ordering process and provide quick and accurate information to our customers if they request it. We can easily handle returns and replacements as well.
No photo available

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
Oracle CRM
8.6
Customer data management / contact management
Agile CRM
8.7
Oracle CRM
8.6
Workflow management
Agile CRM
7.4
Oracle CRM
8.4
Territory management
Agile CRM
6.7
Oracle CRM
8.1
Opportunity management
Agile CRM
8.0
Oracle CRM
8.9
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Oracle CRM
8.6
Contract management
Agile CRM
7.6
Oracle CRM
8.5
Quote & order management
Agile CRM
6.6
Oracle CRM
8.8
Interaction tracking
Agile CRM
8.4
Oracle CRM
8.5
Channel / partner relationship management
Agile CRM
8.6
Oracle CRM
9.1

Customer Service & Support

Agile CRM
6.8
Oracle CRM
8.1
Case management
Agile CRM
7.0
Oracle CRM
8.2
Call center management
Agile CRM
6.4
Oracle CRM
8.1
Help desk management
Agile CRM
7.0
Oracle CRM
8.1

Marketing Automation

Agile CRM
8.5
Oracle CRM
8.7
Lead management
Agile CRM
8.6
Oracle CRM
9.0
Email marketing
Agile CRM
8.5
Oracle CRM
8.3

CRM Project Management

Agile CRM
6.7
Oracle CRM
8.5
Task management
Agile CRM
7.3
Oracle CRM
8.9
Billing and invoicing management
Agile CRM
5.7
Oracle CRM
8.5
Reporting
Agile CRM
7.0
Oracle CRM
8.1

CRM Reporting & Analytics

Agile CRM
6.8
Oracle CRM
8.3
Forecasting
Agile CRM
6.0
Oracle CRM
8.2
Pipeline visualization
Agile CRM
8.4
Oracle CRM
8.1
Customizable reports
Agile CRM
6.1
Oracle CRM
8.7

Customization

Agile CRM
7.9
Oracle CRM
8.1
Custom fields
Agile CRM
8.7
Oracle CRM
8.1
Custom objects
Agile CRM
7.8
Oracle CRM
8.4
Scripting environment
Agile CRM
6.6
Oracle CRM
8.0
API for custom integration
Agile CRM
8.6
Oracle CRM
8.0

Security

Agile CRM
8.0
Oracle CRM
8.4
Single sign-on capability
Agile CRM
8.3
Oracle CRM
8.3
Role-based user permissions
Agile CRM
7.6
Oracle CRM
8.4

Social CRM

Agile CRM
5.9
Oracle CRM
8.1
Social data
Agile CRM
5.8
Oracle CRM
8.2
Social engagement
Agile CRM
5.9
Oracle CRM
8.1

Integrations with 3rd-party Software

Agile CRM
7.9
Oracle CRM
8.6
Marketing automation
Agile CRM
7.8
Oracle CRM
8.6
Compensation management
Agile CRM
7.9
Oracle CRM
8.5

Platform

Agile CRM
8.0
Oracle CRM
8.4
Mobile access
Agile CRM
8.0
Oracle CRM
8.4

Pros

  • Intuitive and provides a great user experience through its simple web design; takes no time to set-up and jump right in.
  • Offers integrations with multiple other software platforms to provide a flexible and inclusive business tool.
  • One of the best options available at this price point; plans available to add more features to adjust to your business needs.
No photo available
  • Oracle CRM scales very well with the growth and needs of our business
  • Managing our customer database
  • Oracle support is incredibly helpful when we have needed to contact them
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Cons

  • Reporting is lacking.
  • The more features needed, the pricier the plan.
  • Testing options are lacking.
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  • Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
  • The original implementation of Oracle CRM was a lengthy and involved process
  • We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
No photo available

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
Oracle CRM8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
No photo available

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
Oracle CRM9.0
Based on 1 answer
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
No photo available

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
Oracle CRM8.1
Based on 2 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
No photo available

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
Oracle CRM7.6
Based on 2 answers
I give this rating based only on the fact where I believe the support team could improve a little. I believe the area they could improve is timeliness of a resolution. It seems to take a long time to get a final resolution. There is some back and forth typically when I believe a lot of times all of the information is there to provide a response. I have found that if you call them you will get a response a lot faster than if you submit an SR on the Oracle site but most of our team will complete the SR online so that is my only complaint. The support is excellent in every other area. The speed at which we receive a solution online is only thing I would improve.
No photo available

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
Oracle CRM9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
No photo available

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
Oracle CRM7.7
Based on 2 answers
When we implement Oracle and Taleo to different clients it typically goes pretty smoothly. When we do system upgrades we usually test the main issues the clients are having just to make sure there are not outstanding issues or errors. I don't have any examples where implementation went poorly. It typically goes well and clients are pleased with the final result. The only complaint would be the time it takes to implement
No photo available

Alternatives Considered

I trialed a number of other CRMs much to the disgust of my colleagues!
  • Pipedrive was great but more sales focussed and heavy on Javascript so felt slow at times
  • OnePageCRM was good but no sales automation when we tried it
  • Highrise - wanted to love it but too basic and even though we had a free license bundled with Basecamp we didn't use it.
  • Capsule was good but basic
  • Salesforce was too complicated to learn
  • Infusionsoft and Hubspot were too hard sell (Hubspot wanted a 1 year commitment)
Jez John profile photo
It is 10 times better in so many ways. It is a lot more user friendly, flows better, the layout of the site is visually more appealing and it has more functionality. It also has more options for operating systems. I definitely recommend Oracle over Kenexa. I support Kenexa sites also and I don't enjoy the way the site is set up.
No photo available

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
Oracle CRM9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
No photo available

Return on Investment

  • no difference as yet as we only started using for sales
Deborah Felicio profile photo
  • Securely stores all relevant client data
  • Quickly access sales pipeline to develop forecasts
  • Streamlines our workflows making operations more efficient
Cameron Walker profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Oracle CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details