Airbase vs. Ramp

Airbase is suitable for companies that don't have very many legal entities. The features for multi-entity companies are inefficient, often requiring the user to look at only one entity at a time. That, coupled with requiring the company to prefund money into an Airbase account in order to use a physical corporate card or virtual card can be burdensome. Prefunding requires that you maintain cash in Airbase in order for the credit cards to be used, which in reality, is more like a debit card. And when using multiple entities, you have to have money in separate accounts. Therefore, you have to constantly monitor if you're balances are sufficient. There is a feature to auto load funds when the balance reaches a certain threshold, however, the loading of funds takes 5 business days. It was almost impossible to predict at what point wallet loads needed to be initiated, and therefore required a significant sum of cash to sit in Airbase accounts. There were instances where significant costs would come up, and our employees were unable to pay for them because the cash ran too low before the wallet load was completed.

Incentivized

Ramp is great if you want to automate your expenses process. Ramp immediately responds when I (or someone on my behalf) make(s) purchase and I can easily pass receipts and notes live. No more searching for "stuff"!! I spend more time on my job and not worrying about chasing things down or forgetting what was purchased. I charge, I send notes, and I'm done. It's so easy!!! It's incredibly helpful to be able to instantly spin up a virtual card for employees on the go or who have planned expenses. It gets you away from a delayed reimbursement to remote employees and having expenses coded by the employees shortly after they make their purchases.

Incentivized

• Uploading receipts is seamless and easy! I hardly ever have issues with this and the doc reader seems to work very well.
• Being able to see who needs to approve my reimbursement requests and adding notes/comments to reach out for questions or bump them as a reminder is a great feature.
• Email notifications are helpful and timely of knowing when an approver has approved my reports.

Incentivized

• You can forward your receipts to receipts@ramp.com and it will auto-approve.
• You can easily reverse charges if an employee accidentally places a charge on their work card.
• You can send employees physical Ramp cards.
• You can create as many virtual cards as needed.

Incentivized

• The Airbase Invoice date syncs with the accounting system's current month date if the previous month is closed.
• Split expenses and attendees' departmental expense recording. We are currently collaborating with Airbase for a different look and applicability of this functionality.
• More filters to be added into the report creation and export.

Incentivized

• The system does not allow you to sort on all columns in some of the areas (not consistent from one screen to another).
• When bills are entered in as a Bill Pay, the expense doesn't show up in a csv file until it is paid but it needs to be expensed in the system as the date of the Invoice.
• If a vendor is paid through a credit card transaction as well as Bill Pay, you have to look at two different places in the system to see the details.

Incentivized

Airbase is a great solution, especially for smaller companies without an ERP that has an AP module. If an ERP was implemented, Airbase would be less valuable.

Incentivized

See previous comments about some UI/UX features that can be improved: - Can't see full merchant name or approver in the desktop "Reimbursements" screen - Can't see or filter expenses by "Purpose" as a user - Receipt mgmt and submission in app could be less clunky

Incentivized

Over the last 3 years, we've only had one major service issue that rendered Airbase unusable for us for about 24 hours. That said, they navigated the SVB bank crisis very well and made sure funds were available during that time.

Incentivized

Pages load fairly quickly - there are times where clearing the cache is necessary for the platform to function correctly.

Incentivized

The customer support offered by Airbase has been top-notch; we could not have asked for anything more. They were accommodating during the onboarding process. They have always been quick to respond to any issue that we have faced. We get the sense that they are well-run and organized company.

Incentivized

Very effective training, fully educated admin users who were then able to train other users.

Incentivized

The Airbase team was very helpful in importing our .csv files from our previous system. They provided a great overview of the system for the rest of the company and everyone got up to speed quickly.

Incentivized

We chose Airbase for the virtual cards and cashback. Having complete control over our software spending via virtual cards was important to us for several reasons, including security, audit, budgetary, etc. We knew it had functions for expenses and bill payments, so we thought we would switch to them, but we were slow to do so. We would have switched sooner if we had known how good these functions were and that they were better than their counterparts.

Incentivized

We moved to Ramp from Expensify at our accountant's advice. We went with her advice due to ease of use, ease of Quickbooks sync, ability to send reminders with one click, and more. We are very happy with the decision to switch to Ramp.

Incentivized

It is very scalable among different departments in one company. We have not tried to use it yet with multiple entities so I cannot speak to that experience.

Incentivized

• With Airbase, we are able to cut down on costly late fees with total insight into spending limits
• With approval workflows, we're able to cut down on uneccesary spending that can plague a budget
• With Airbase's Support Team, we feel like true partners

Incentivized

• The actual dollar savings is difficult to determine at this point. We'll have a better idea the ROI at the end of the year. Previously, we received 1% back on all purchases with our corporate card. We receive 1.5% with Ramp, pay per number of cards annually (for Ramp Plus) to auto-lock cards and for additional features.
• Time savings for admin and employees has been significant due to ease of use.

Incentivized