Likelihood to Recommend Airbase is suitable for companies that don't have very many legal entities. The features for multi-entity companies are inefficient, often requiring the user to look at only one entity at a time. That, coupled with requiring the company to prefund money into an Airbase account in order to use a physical corporate card or virtual card can be burdensome. Prefunding requires that you maintain cash in Airbase in order for the credit cards to be used, which in reality, is more like a debit card. And when using multiple entities, you have to have money in separate accounts. Therefore, you have to constantly monitor if you're balances are sufficient. There is a feature to auto load funds when the balance reaches a certain threshold, however, the loading of funds takes 5 business days. It was almost impossible to predict at what point wallet loads needed to be initiated, and therefore required a significant sum of cash to sit in Airbase accounts. There were instances where significant costs would come up, and our employees were unable to pay for them because the cash ran too low before the wallet load was completed.
Read full review Industries with stringent regulatory compliance requirements, such as healthcare and finance, benefit from SAP Ariba's robust features for maintaining compliance throughout the procurement process. The platform helps organizations adhere to industry-specific regulations and standards.Organizations seeking an end-to-end source-to-pay solution find SAP Ariba suitable. Its seamless integration of procurement processes, from sourcing to invoicing, simplifies workflows and improves overall operational efficiency.
Read full review Pros Uploading receipts is seamless and easy! I hardly ever have issues with this and the doc reader seems to work very well. Being able to see who needs to approve my reimbursement requests and adding notes/comments to reach out for questions or bump them as a reminder is a great feature. Email notifications are helpful and timely of knowing when an approver has approved my reports. Read full review Its data driven user solution helps in gaining visibility into the landscape and thus helps in informed decision making End to end procurement process under single platform and integration makes it easier We have always experienced cost reduction using SAP ariba Read full review Cons The Airbase Invoice date syncs with the accounting system's current month date if the previous month is closed. Split expenses and attendees' departmental expense recording. We are currently collaborating with Airbase for a different look and applicability of this functionality. More filters to be added into the report creation and export. Read full review User Interface Complexity: Some users find the user interface to be complex, particularly for new users. Simplifying the interface and providing more user-friendly navigation could enhance the overall user experience. Customization Challenges: Customizing certain aspects of the system, such as reports or templates, can be challenging. A more intuitive customization process would empower users to tailor the system to their specific needs more easily. Learning Curve: The platform has a steeper learning curve for some users, especially those less familiar with advanced procurement tools. Improved onboarding resources and training materials could help users get up to speed more quickly. Read full review Likelihood to Renew Airbase is a great solution, especially for smaller companies without an ERP that has an AP module. If an ERP was implemented, Airbase would be less valuable.
Read full review Established product and we are now using it as a mean for our procurement transformation
Read full review Usability See previous comments about some UI/UX features that can be improved: - Can't see full merchant name or approver in the desktop "Reimbursements" screen - Can't see or filter expenses by "Purpose" as a user - Receipt mgmt and submission in app could be less clunky
Read full review UI is good from tech perspective Customisations and personalisations are very intuitive and allows user to make the maximum usaage of the dashboard. Integrations with existing systems matters a lot for large enterprises. Training and support is very crucial. Mobile availability enhances the overall customer experience. Feedback is underrated but comapnies take it very seriously now a days.
Read full review Reliability and Availability Over the last 3 years, we've only had one major service issue that rendered Airbase unusable for us for about 24 hours. That said, they navigated the SVB bank crisis very well and made sure funds were available during that time.
Read full review Performance Pages load fairly quickly - there are times where clearing the cache is necessary for the platform to function correctly.
Read full review Support Rating The customer support offered by Airbase has been top-notch; we could not have asked for anything more. They were accommodating during the onboarding process. They have always been quick to respond to any issue that we have faced. We get the sense that they are well-run and organized company.
Read full review Customer support has always been top notch. From small configuration changes to overall process changes, support has the teammates in place with excellent knowledge and is able to provide solutions based on business challenges quickly. Their customer support through their Account teams continues to be hands on and very responsive to needs in a timely fashion.
Read full review Online Training Very effective training, fully educated admin users who were then able to train other users.
Read full review Implementation Rating The Airbase team was very helpful in importing our .csv files from our previous system. They provided a great overview of the system for the rest of the company and everyone got up to speed quickly.
Read full review Alternatives Considered We chose Airbase for the virtual cards and cashback. Having complete control over our software spending via virtual cards was important to us for several reasons, including security, audit, budgetary, etc. We knew it had functions for expenses and bill payments, so we thought we would switch to them, but we were slow to do so. We would have switched sooner if we had known how good these functions were and that they were better than their counterparts.
Read full review It improves over all vendor management system of an organization by providing less costly ways of procurement and making business simple. AribaSAP Ariba digitally transforms your supply chain, procurement and contract management process. acts as supply chain, procurement service to do business globally In today’s world, there is a need to control your supply chain and to collaborate with your suppliers in an efficient way. To enable healthy supply chain, you need to have suppliers with visibility to every part of procurement process so that they can maintain an efficient supply chain and help organizations to grow their and own business..
Read full review Scalability It is very scalable among different departments in one company. We have not tried to use it yet with multiple entities so I cannot speak to that experience.
Read full review Return on Investment With Airbase, we are able to cut down on costly late fees with total insight into spending limits With approval workflows, we're able to cut down on uneccesary spending that can plague a budget With Airbase's Support Team, we feel like true partners Read full review We saved nearly 10% of planned costs due to the large database of vendors we created within the company as a whole. Saving in time due to shortening of procurement cycles. Procurement activities were never on the critical path and were accomplished with less Supply Chain resources than originally planned. In the process we created a huge database of Vendors and Pricing which well be beneficial in our future projects. It is an excellent tool and just what are business required and could afford. Read full review ScreenShots