Alcatel-Lucent OmniSwitch vs. Cisco Unified Communications Manager (Call Manager)

Our data management depends on the networking infrastructure and this product has provided all tools that are required. Our IT operations have been stable due to reliable security and networking services enhanced by this product. It easily identifies critical missions that may affect our operations and notify the service team for immediate action. My marketing department has discovered the most effective marketing channels that can attract more customers through a reliable internet connection.

Incentivized

Cisco Unified Communications Manager is suited for medium to large customers who are in search for a solid call control platform with added security in mind. Cisco Unified Communications Manager also supports receptions, small groups and also a mini contact center type of set up with its Hunt Group, Pick up Group and call queuing facilities and also with set up of music on hold function while calls queuing.

Incentivized

• Many 10GbE SFP+ fiber port options.
• Can be used in Distribution and Core topologies.
• Options with 20, 32 and 48 10GbE SFP+ ports.
• Redundant fans, fonts, and CPU.

Incentivized

• This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
• The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
• The Call Manager provides us very granular settings to route our calls as we want.

Incentivized

• Being provided in Cloud environments
• Out of the VPN connection and service usage
• limited reach when using DECT antennas.

Incentivized

• Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
• Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
• Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.

Incentivized

We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.

Incentivized

Like said before - I think there are better solutions in the market to solve the challenge rather than a physical appliance. Functionalities are there and capabilities are available, but, in my experience, they lack the inherent capacity a cloud solutions provides. Lacking on the capacity to have the flexibility and dynamic growth Cloud platforms enable.

Incentivized

The usability part of Cisco Unified Communications Manager is very much simple from a usability point of view. Day-to-day Move Add Change Delete (MACD) can be performed by the administrators very easily with simple training. From the initial deployment point of view, some of the thing can be improved to simplify the process.

CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

Incentivized

This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented

Incentivized

Most problems that face our company has been solved by an effective performance of this product. The operation and continuity of our business programs are boosted by great network connections. Alcatel company has been helpful in providing training and development guidelines where possible. The system performance has built a powerful operation base that can identify and provide solutions to business challenges. The digital working base for all our plans has been implemented.

Incentivized

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

Incentivized

• More stability, management, and performance of LAN network.
• 10 SFP+ ports connectivity from edge switches.
• Reduced price and faster return on investment.

Incentivized

• Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
• Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
• High Costs - the cost of both the license and the maintenance was much higher than other systems.

Incentivized