Alcatel-Lucent OmniSwitch vs. Cisco Unified Communications Manager (Call Manager)

Our data management depends on the networking infrastructure and this product has provided all tools that are required. Our IT operations have been stable due to reliable security and networking services enhanced by this product. It easily identifies critical missions that may affect our operations and notify the service team for immediate action. My marketing department has discovered the most effective marketing channels that can attract more customers through a reliable internet connection.

Incentivized

The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.

• Many 10GbE SFP+ fiber port options.
• Can be used in Distribution and Core topologies.
• Options with 20, 32 and 48 10GbE SFP+ ports.
• Redundant fans, fonts, and CPU.

Incentivized

• This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
• The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
• The Call Manager provides us very granular settings to route our calls as we want.

Incentivized

• 24/7 support and warranty come at a higher price. The service is not available in all cities.

Incentivized

• Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
• Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
• Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.

Incentivized

We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.

Incentivized

Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years

Incentivized

CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

Incentivized

This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented

Incentivized

Most problems that face our company has been solved by an effective performance of this product. The operation and continuity of our business programs are boosted by great network connections. Alcatel company has been helpful in providing training and development guidelines where possible. The system performance has built a powerful operation base that can identify and provide solutions to business challenges. The digital working base for all our plans has been implemented.

Incentivized

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

Incentivized

• More stability, management, and performance of LAN network.
• 10 SFP+ ports connectivity from edge switches.
• Reduced price and faster return on investment.

Incentivized

• Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
• Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
• High Costs - the cost of both the license and the maintenance was much higher than other systems.

Incentivized