Alemba Service Manager vs. SolarWinds Web Help Desk (WHD)
Alemba Service Manager vs. SolarWinds Web Help Desk (WHD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alemba Service Manager | N/A | The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager. | N/A | |
SolarWinds Web Help Desk (WHD) | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | N/A |
Alemba Service Manager | SolarWinds Web Help Desk (WHD) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | ā | ā | ||||||||||||||
More Pricing Information |
Alemba Service Manager | SolarWinds Web Help Desk (WHD) | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Alemba Service Manager | SolarWinds Web Help Desk (WHD) | |
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Small Businesses | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Enterprises | Ivanti Neurons for ITSM ScoreĀ 9.1Ā outĀ ofĀ 10 | SAP Service Cloud ScoreĀ 8.7Ā outĀ ofĀ 10 |
All Alternatives | View all alternatives | View all alternatives |
Alemba Service Manager | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.4 (19 ratings) |
Likelihood to Renew | 8.0 (1 ratings) | 10.0 (4 ratings) |
Usability | - (0 ratings) | 10.0 (3 ratings) |
Support Rating | - (0 ratings) | 10.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (2 ratings) |
Configurability | - (0 ratings) | 10.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
Alemba Service Manager | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | Alemba | SolarWinds |
Pros | Alemba | SolarWinds |
Cons | Alemba | SolarWinds |
Likelihood to Renew | Alemba | SolarWinds |
Usability | Alemba No answers on this topic | SolarWinds |
Support Rating | Alemba No answers on this topic | SolarWinds |
Implementation Rating | Alemba No answers on this topic | SolarWinds |
Alternatives Considered | Alemba | SolarWinds |
Return on Investment | Alemba | SolarWinds |
ScreenShots | SolarWinds Web Help Desk (WHD) Screenshots |