Alida CXM vs. Khoros CX Insights
Alida CXM vs. Khoros CX Insights
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alida CXM | N/A | Alida CXM (formerly Vision Critical) is designed to enable users to listen to direct & indirect sources of customer feedback, perform automated actions on collected feedback and have complete visibility into key customer experience metrics so users can create exemplary customer experiences day after day. Alida CXM offers a holistic customer experience platform that brings in both operational and experiential data, integrates this data with the tools to collect, understand and action customer… | N/A | |
Khoros CX Insights | N/A | Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand. | N/A |
Alida CXM | Khoros CX Insights | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alida CXM | Khoros CX Insights | |
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Top Pros |
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Top Cons |
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Alida CXM | Khoros CX Insights | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alida CXM | Khoros CX Insights | |
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Likelihood to Recommend | 5.0 (7 ratings) | 7.3 (1 ratings) |
Likelihood to Renew | 7.5 (6 ratings) | - (0 ratings) |
Usability | 3.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Alida CXM | Khoros CX Insights | |
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Likelihood to Recommend | Alida | Khoros (Formerly Spredfast + Lithium) |
Pros | Alida | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
Cons | Alida | Khoros (Formerly Spredfast + Lithium) |
Likelihood to Renew | Alida | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
Usability | Alida | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
Support Rating | Alida | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
Alternatives Considered | Alida | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | Alida | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
ScreenShots | Khoros CX Insights Screenshots |