What users are saying about
5 Ratings

JIRA

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Top Rated
1249 Ratings
5 Ratings
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Score 4 out of 101

JIRA

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Top Rated
1249 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101

Add comparison

Likelihood to Recommend

Alma Suite

My business is HR consulting. Best benefits: organize freelance consultants by projects and tasks.
No photo available

JIRA

It is the only tool that I've used in 10 years of IT that I would think of as a complete support/development ticketing and tracking solution. I have already recommended the JIRA/Confluence combo to another colleague at a large multinational company, and they are trying to implement it now, but with many of the same headaches that my firm had with less technical people. It's not difficult to work with syntax/coding wise, but the logic behind it is the same logic a developer would use (very granular, event driven).Questions:1. Are you looking for a ticketing or development solution or both?2. Who will be creating the business flow and reports? Are they technical or soft skill driven? Who will be maintaining it once implemented?3. Are you also looking for a corporate Wiki solution? Do you wish for JIRA to interact with it?4. Are you looking for a "set it and forget it" solution or are you OK with this product being maintained and consistently tweaked?
Adam James profile photo

Feature Rating Comparison

Project Management

Alma Suite
6.7
JIRA
Task Management
Alma Suite
8.2
JIRA
Mobile Access
Alma Suite
6.4
JIRA
Search
Alma Suite
5.5
JIRA

Communication

Alma Suite
7.0
JIRA
Chat
Alma Suite
5.5
JIRA
Notifications
Alma Suite
8.2
JIRA
Discussions
Alma Suite
7.3
JIRA
Internal knowledgebase
Alma Suite
7.3
JIRA

Pros

  • Great for task administration.
  • Customer service is friendly, pragmatic and always available.
  • Organize freelance consultants by projects and tasks.
No photo available
  • Workflows. Being able to define workflows for any type of a task, helps with keeping that task on track. Additionally, you can trigger various actions when a task hits a step in a workflow, like automatically re-assigning a task to a specific team member.
  • Dashboards. You can organize your JIRA dashboard any way you want and you can have as many dashboards as needed. This helps when preparing for team meetings and generating reports.
  • Customization. Being able to customize JIRA is great. It allowed us to adjust the use of the software to our needs and not the other way around.
Bo Acimovic profile photo

Cons

  • Need to improve in the way it shows project development in time: Gantt chart, schedules, etc.
No photo available
  • JIRA is missing an iOS app. Even though there is a mobile version of the site, it is not easy to work in. As a manager, I receive a lot of JIRA related emails. Being able to answer questions or make changes on the go would be very helpful.
  • You are able to embed a form outside of JIRA that would upon submitting, create a new JIRA task. We use it for submitting tickets. Once a ticket has been closed, there is no automatic way of informing the requester about the resolution.
Bo Acimovic profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
JIRA5.2
Based on 33 answers
It's easy and fast to install and configure. You can train users in no time, as it's practically self-explanatory.
TARUN JAIN profile photo

Usability

No score
No answers yet
No answers on this topic
JIRA9.9
Based on 7 answers
I would give it a 10 but it doesn't read my mind yet
Tracy Walton profile photo

Support

No score
No answers yet
No answers on this topic
JIRA9.0
Based on 2 answers
I used to get immediate support from the Jira helpdesk; also most of my issues are already explained in the user manual which is really helpful.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG profile photo

Implementation

No score
No answers yet
No answers on this topic
JIRA9.0
Based on 1 answer
Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
Bo Acimovic profile photo

Alternatives Considered

Better features for project development follow up than Asana and Wrike (previous choices)
No photo available
Flexibility. Our teams use JIRA in many ways and we've found it to be up to the challenge in nearly all cases. I would easily recommend JIRA to a company of the right size and complexity. It just may be overkill for teams that need only light project tracking and to-do lists.
Gaurav Manani profile photo

Return on Investment

  • Positive: Internal Communication and Collaboration
No photo available
  • Jira brings in more team collaboration since teams were geographically distributed by seamless Integration of communication tools like HipChat and Slack which makes it very easy for tracking and responding to notifications.
  • Sprints management was relatively simple and straightforward.
  • Not cost effective since we needed to buy a lot of plugins for test management, release planning and agile estimation and basic version of JIRA did not support them.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG profile photo

Pricing Details

Alma Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$100*
1.  users
Alma Suite Editions & Modules
Alma Suite
Edition
Alma Suite Enterprise
$51
Alma SuiteEnterprise
$51
Alma Suite Unlimited
Quote1
1. users
Additional Pricing Details
70% Discount for NGOs 50% for Benefit corporations, Educational Institutions & Health Care. 30% for Companies already working with a Consultant on Cultural Development or related issues.

JIRA

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
JIRA Editions & Modules
JIRA
Additional Pricing Details