What users are saying about
5 Ratings
1 Rating
5 Ratings
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Score 8 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Altitude

  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
Anonymous | TrustRadius Reviewer

Ytel

Ytel is an excellent choice for all of your cold calling needs. It allows incoming and outgoing calls to agents so sales calls are simplified.
Tammy Gutierrez | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Altitude
9.7
Ytel
8.2
Agent dashboard
Altitude
9.0
Ytel
9.0
Validate callers
Altitude
10.0
Ytel
5.0
Outbound response
Altitude
10.0
Ytel
Call forwarding
Altitude
10.0
Ytel
Click-to-call (CTC)
Altitude
9.0
Ytel
Warm transfer
Altitude
10.0
Ytel
7.0
Predictive dialing
Altitude
10.0
Ytel
10.0
Interactive voice response
Altitude
10.0
Ytel
REST APIs
Altitude
9.0
Ytel
Call scripts
Altitude
10.0
Ytel
9.0
Call tracking
Altitude
10.0
Ytel
9.0
Multichannel integration
Altitude
10.0
Ytel
CRM software integration
Altitude
9.0
Ytel

Workforce Optimization (WFO)

Altitude
9.6
Ytel
9.5
Inbound call routing
Altitude
10.0
Ytel
10.0
Omnichannel inbound routing
Altitude
10.0
Ytel
Recording
Altitude
10.0
Ytel
10.0
Quality management
Altitude
9.0
Ytel
9.0
Call analytics
Altitude
8.0
Ytel
9.0
Historical reporting
Altitude
10.0
Ytel
9.0
Live reporting
Altitude
10.0
Ytel
10.0

Pros

Altitude

  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
Anonymous | TrustRadius Reviewer

Ytel

  • Ytel is very user friendly.
  • Ytel keeps track of my employees time and makes sure their time is productive.
  • Ytel has EXCELLENT customer support.
Tammy Gutierrez | TrustRadius Reviewer

Cons

Altitude

  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
Anonymous | TrustRadius Reviewer

Ytel

  • Reporting could be simplified a little more.
  • The chat function between employees needs to be updated.
Tammy Gutierrez | TrustRadius Reviewer

Support Rating

Altitude

No score
No answers yet
No answers on this topic

Ytel

Ytel 10.0
Based on 2 answers
Support is always available via chat or telephone. Support staff is very knowledgeable and helpful. In the 8 years that we have used Ytel, I have never had a bad support experience. Top-notch customer service!!!
Tammy Gutierrez | TrustRadius Reviewer

Alternatives Considered

Altitude

Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
Anonymous | TrustRadius Reviewer

Ytel

We chose Ytel because of the ease of use, affordability and excellent customer support
Tammy Gutierrez | TrustRadius Reviewer

Return on Investment

Altitude

  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
Anonymous | TrustRadius Reviewer

Ytel

  • Forces my employees to be more productive.
  • Data management is simplified.
  • Ytel is very affordable.
Tammy Gutierrez | TrustRadius Reviewer

Pricing Details

Altitude

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Altitude Editions & Modules

Additional Pricing Details

Ytel

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ytel Editions & Modules

Edition
Local$1.001
Toll Free$2.001
Short Code$500.001
  1. Per Month
Additional Pricing Details

Rating Summary

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