What users are saying about

Altitude vs Ytel

Altitude
5 Ratings
Ytel
1 Rating

Altitude

5 Ratings
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Score 8 out of 100

Based on 5 reviews and ratings

Ytel

1 Rating
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Score 8 out of 100

Based on 1 reviews and ratings

Likelihood to Recommend

Altitude

  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.

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Anonymous | TrustRadius Reviewer
Verified User
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Ytel

Ytel is an excellent choice for all of your cold calling needs. It allows incoming and outgoing calls to agents so sales calls are simplified.

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Tammy Gutierrez | TrustRadius Reviewer
Tammy Gutierrez
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Feature Rating Comparison

Contact Center Software

Altitude
9.7
Ytel
8.2
Agent dashboard
Altitude
9.0
Ytel
9.0
Validate callers
Altitude
10.0
Ytel
5.0
Outbound response
Altitude
10.0
Ytel
—
Call forwarding
Altitude
10.0
Ytel
—
Click-to-call (CTC)
Altitude
9.0
Ytel
—
Warm transfer
Altitude
10.0
Ytel
7.0
Predictive dialing
Altitude
10.0
Ytel
10.0
Interactive voice response
Altitude
10.0
Ytel
—
REST APIs
Altitude
9.0
Ytel
—
Call scripts
Altitude
10.0
Ytel
9.0
Call tracking
Altitude
10.0
Ytel
9.0
Multichannel integration
Altitude
10.0
Ytel
—
CRM software integration
Altitude
9.0
Ytel
—

Workforce Optimization (WFO)

Altitude
9.6
Ytel
9.5
Inbound call routing
Altitude
10.0
Ytel
10.0
Omnichannel inbound routing
Altitude
10.0
Ytel
—
Recording
Altitude
10.0
Ytel
10.0
Quality management
Altitude
9.0
Ytel
9.0
Call analytics
Altitude
8.0
Ytel
9.0
Historical reporting
Altitude
10.0
Ytel
9.0
Live reporting
Altitude
10.0
Ytel
10.0

Pros

Altitude

  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available

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Anonymous | TrustRadius Reviewer
Verified User
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Ytel

  • Ytel is very user friendly.
  • Ytel keeps track of my employees time and makes sure their time is productive.
  • Ytel has EXCELLENT customer support.

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Tammy Gutierrez | TrustRadius Reviewer
Tammy Gutierrez
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Cons

Altitude

  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better

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Anonymous | TrustRadius Reviewer
Verified User
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Ytel

  • Reporting could be simplified a little more.
  • The chat function between employees needs to be updated.

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Tammy Gutierrez | TrustRadius Reviewer
Tammy Gutierrez
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Support Rating

Altitude

No score
No answers yet
No answers on this topic

Ytel

Ytel 10.0
Based on 2 answers
Support is always available via chat or telephone. Support staff is very knowledgeable and helpful. In the 8 years that we have used Ytel, I have never had a bad support experience. Top-notch customer service!!!

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Tammy Gutierrez | TrustRadius Reviewer
Tammy Gutierrez
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Alternatives Considered

Altitude

Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.

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Anonymous | TrustRadius Reviewer
Verified User
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Ytel

We chose Ytel because of the ease of use, affordability and excellent customer support

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Tammy Gutierrez | TrustRadius Reviewer
Tammy Gutierrez
View all 1 answers on this topic

Return on Investment

Altitude

  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)

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Anonymous | TrustRadius Reviewer
Verified User
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Ytel

  • Forces my employees to be more productive.
  • Data management is simplified.
  • Ytel is very affordable.

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Tammy Gutierrez | TrustRadius Reviewer
Tammy Gutierrez
View all 1 answers on this topic

Pricing Details

Altitude

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Altitude Editions & Modules

—
Additional Pricing Details
—

Ytel

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Ytel Editions & Modules

Edition
Local$1.001
Toll Free$2.001
Short Code$500.001
  1. Per Month
Additional Pricing Details
—

Rating Summary

Likelihood to Recommend

Altitude
9.0
Ytel
8.0

Support Rating

Altitude
—
Ytel
10.0

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