Amazon Connect vs. Freshdesk Contact Center
Amazon Connect vs. Freshdesk Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Amazon Connect | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month | |
Freshdesk Contact Center | N/A | Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues… | $0 per agent/per month |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
Amazon Connect | Freshdesk Contact Center | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Amazon Connect | Freshdesk Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Connect | Freshdesk Contact Center | |
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Likelihood to Recommend | 7.2 (4 ratings) | 8.7 (9 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.1 (3 ratings) |
Amazon Connect | Freshdesk Contact Center | |
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Likelihood to Recommend | Amazon AWS | Freshworks Inc |
Pros | Amazon AWS | Freshworks Inc |
Cons | Amazon AWS | Freshworks Inc |
Usability | Amazon AWS No answers on this topic | Freshworks Inc |
Support Rating | Amazon AWS No answers on this topic | Freshworks Inc |
Alternatives Considered | Amazon AWS | Freshworks Inc |
Return on Investment | Amazon AWS | Freshworks Inc |
ScreenShots |