What users are saying about
28 Ratings
19 Ratings
28 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.4 out of 101
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.4 out of 101

Add comparison

Likelihood to Recommend

Amazon SES

SES is truly a "simple" email sender. It's focused on the actual technology behind sending emails, and sending emails that appear that they genuinely come from a specific domain. This is awesome if you've got some developers to implement the technology to make this kind of service valuable. However, if you don't know how to write code to conform to an API, or how DNS records work – steer clear. This is not for the faint of heart.
Justin Schroeder profile photo

Mandrill

Any system that requires transactional email message functionality as an external service. The benefits of a well managed and vetted server to maintain reputation as well as being reliability is well worth the effort needed to integrate towards the API specs
Darren Douglas Lee profile photo

Pros

  • Very high send rates. We often send out over 50,000 emails in a matter of minutes (30-40 minutes).
  • Very simple to authorize email sending from an entire domain.
  • You get full control of your emails and are not as strictly bound to a set of policies as you would be with an email "platform" like MailChimp. Of course, that means you have to do more legwork too.
Justin Schroeder profile photo
  • Mandrill is extremely reliable. We switched from using a platform that was very hit-or-miss, but we never had a single deliverability issue with Mandrill's transactional API. Every email was sent reliably and quickly.
  • Mandrill's reporting and debugging features made it easy to ensure that all our messages were getting delivered to the right place in a timely manner. In fact, Mandrill's tools were so robust that we used it as an end-around way of debugging another failing service we were using.
  • Mandrill is a very affordable add-on to an existing MailChimp account. Adding an extra layer of reliability was a no-brainer, and made the cost essentially negligible to our organization.
Josh Holloway profile photo

Cons

  • You cannot send embedded images (Base64 encoded) in your emails. This is a pretty big gotcha. So if you want to send images along, it's best to store them externally.
  • Virtually zero analytics on your emails. It is up to you to implement open detection, click detection etc.
  • Has no email list storage. That's up to you.
Justin Schroeder profile photo
  • Mandrill used to be a standalone service, but now requires a paid MailChimp account to use. This is unfortunate for users of other email platforms.
  • Mandrill's analytics sometimes leave a bit to be desired. The interface is nice and clean, but drilling down into deep analytics can be cumbersome.
  • Mandrill lacks a mobile app similar to the ones offered by competing transaction email platforms.
Josh Holloway profile photo

Alternatives Considered

In terms of ease of use, Gmail is the best. But, SES is preferred because there is no rate limit and it is so inexpensive. If you want list management, image embed capability, and easy setup, SES is not for you. You need to be technically sound and have a thorough understanding of the email domain if you want to use SES. If your email needs scale up and you do not have the patience to learn SES, use a service like Sendgrid.
Anindya Chatterjee profile photo
Amazon SES was a service we evaluated before eventually landing on Mandrill. SES is very affordable, but some of our less technically-inclined employees found it difficult to use. We also found the API to be lacking in meeting our needs. And as an existing paid MailChimp customer, the integration with Mandrill made for one less service we would have to maintain.
Josh Holloway profile photo

Return on Investment

  • Implemented the email service in minutes as the SDK is very easy to implement a sample.
  • Could send out thousands of emails in minutes and was able to send out bigger attachments in the email.
  • Engaging with users helped us in winning more number of users to install our App.
No photo available
  • Mandrill ensured high deliverability for messages sent to marketing leads in our customer funnel. This was incredibly important for making sure we captured leads early and often.
  • Mandrill was a solid and efficient way to send transactional notification messages to customers using our web-based payment system. With online payments, quick response is key, and Mandrill absolutely delivered.
  • Mandrill messages meant that our internal team always received notifications about leads, new sales, or problems with our systems in a timely manner. As a small startup, moving quickly was essential and we couldn't afford to miss a beat. Mandrill made sure we didn't.
Josh Holloway profile photo

Pricing Details

Amazon SES

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Mandrill

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details