What users are saying about

Amazon SES

26 Ratings

Amazon SES

26 Ratings
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Score 8.4 out of 101

Oracle Responsys

64 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

Amazon SES

If you are looking for a no fuss, functional email delivery engine at a very low cost, Amazon SES is great. But, there is a learning curve, the documentation is often dense and many times, you yearn for a simple GUI, while setting up your interface. SES has barebones analytics - virtually none. It also does not do list management. Mapping bounces to SNS is not very intuitive either. If you are sending embedded images, you need to load them from external servers.
Anindya Chatterjee profile photo

Oracle Responsys

In my opinion, Oracle Responsys is well suited to companies that send large amounts of email, push, or SMS messages. I personally don't have a ton of experience with other ESPs, but I find this tool to be pretty easy to use and overall efficient. We send a lot of emails so it works for us - at a smaller company or someplace with lower volume, it may not be as helpful.
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Pros

  • Setup was easy. It does require proof of domain control as well as a human review, but while those items are pending you are able to fully set up the system to be able to run once approval is done and not have to bounce between development and production configurations.
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  • Dynamic content works very well and you can add many layers to get specific.
  • Get analytics to see which campaigns or emails are performing best and why, including revenue tracking for conversions.
  • Ability to create detailed email programs filtering off actions or engagement of what your customers are doing to help guide them throughout their journey.
Michelle A Hiland profile photo

Cons

  • SES does not seem to have any major issues at the moment, it's an email relay service and it does that job swimmingly.
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  • As good as a tool Responsys is, it comes with a list of problems including bugs and customer service issues. New releases and updates cause problems to the existing version and they aren't fixed by customer support as promptly as they should be.
  • Very difficult for anyone to just start using as you need to have very good knowledge and understanding before you can dive in.
  • Not the most attractive user interface, or the most user-friendly either.
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Likelihood to Renew

No score
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No answers on this topic
Oracle Responsys9.0
Based on 2 answers
We believe Responsys offers the largest feature set in the industry. While it took some time for us to ramp up and feel confident using all the features in the beginning, we're now in a good position to take full advantage. Our investment is paying off in terms of regular, targeted interaction with our customers and prospects, driving traffic to our site and generating additional revenue
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Usability

No score
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Oracle Responsys8.2
Based on 1 answer
The system is robust but usable. Just like with any new system, there will be a learning curve.
Shenea Edison profile photo

Support

No score
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Oracle Responsys4.0
Based on 1 answer
Too often the support team is unable to answer my question or I have to explain the issue over and over.
Mike Bernard profile photo

Alternatives Considered

I've selected Amazon SES due to two factors. First of all, the price is really competitive. I haven't seen a better price and if you did, please send me an email. The second factor was that I do not need all those functions to track the subscriptions, sales, reports because I had that implemented on my website already. But when I did, I just simply used Sendy and voilà; you have that fancy service for cents.
Arnas Kazlauskas profile photo
Oracle/Responsys has a more mature feature set, a better professional team, and simpler/single app pricing.
Juston Brommel profile photo

Return on Investment

  • I've reduced my spendings; saved hundreds of dollars switching from all-in-one tool to Amazon SES
  • ROI has increased due to more sales and fewer spendings.
  • The increase in sales; I'm able to send more emails and more reliably.
Arnas Kazlauskas profile photo
  • Increased efficiency for creating, launching and optimizing programs.
  • More accurate automated 1:1 marketing programs.
  • Better analytics and better program optimization.
Juston Brommel profile photo

Pricing Details

Amazon SES

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Oracle Responsys

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
16,250.00*
1.  per account
Additional Pricing Details
Oracle Responsys pricing covers marketing messages sent across Email, SMS, MMS, Push, Social, Display, and Web.