Amazon Web Services vs Redis Cloud

• Complete Failover and Disaster Recovery services which scale to your desired need
• Several service level options from dynamic storage pricing to pre-allocated
• Customer service responsiveness -- issues are resolved with a quick email or phone call rapidly

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• Ease of setup and deployment via Heroku
• Reliability and splicity
• Fair pricing

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• Occasionally, we disagree with their roadmap priorities. For example, we really needed Content-Based Routing added to ELB to support our multitenant implementation. The AWS architects agreed that it was a mainstream, valuable request and hinted that they were trying to get it onto the roadmap, but 15 months later there's still no sign of it. I'm sure they have their reasons, but it's a strange and annoying hole in an otherwise invaluable service.
• AWS has had well-publicized outages that have broken the promise of true zone (datacenter) isolation. This was supposed to have been impossible - if you had instances running in two zones within a region, you thought had a solid survivability story. We were forced to react by building out additional redundancy that increased costs beyond our original design estimates. AWS claims to have resolved the problem, but we haven't been confident enough to spin down the extra servers yet.
• There are annoying resource limits, presumably in place to prevent hackers from allocating huge numbers of resources on a compromised account. The problem is that raising the resource limits requires manual action to be taken, and can have a severe impact on production software if your ops team isn't meticulous in checking the limits. As of the last time I checked, these limits weren't available via API, making it impossible to create alarms whenever we get close to exceeding our resource limits.
• AWS is relatively infamous for their poor communications during outages. Their status page will occasionally go without an update for 45 minutes, while half your customers are dead in the water. This is - obviously - infuriating.

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• Web interface could be more user-friendly

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• We've saved over $10,000 in the 2 years we've worked with AWS. We no longer have to pay to upgrade our internal server, we have no downtime. We no longer depend on our developer to come and 'fix' the server when it fails.

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• Redis Cloud is affordable and reliable
• Speed of development and deployment means money saved and productivity increased

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