ApexChat vs. HappyFox Chat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ApexChat
Score 7.5 out of 10
N/A
ApexChat is a live chat tool from the company of the same name in Pleasonton, California.N/A
HappyFox Chat
Score 9.0 out of 10
N/A
Indian software company Tenmiles offers HappyFox Chat, a live chat tool with a free edition, that is available as a standalone product, or integrated with the company's help desk software: HappyFox.N/A
Pricing
ApexChatHappyFox Chat
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ApexChatHappyFox Chat
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ApexChatHappyFox Chat
Top Pros
Top Cons
Best Alternatives
ApexChatHappyFox Chat
Small Businesses
Gist
Gist
Score 9.5 out of 10
Gist
Gist
Score 9.5 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ApexChatHappyFox Chat
Likelihood to Recommend
7.5
(2 ratings)
9.0
(1 ratings)
User Testimonials
ApexChatHappyFox Chat
Likelihood to Recommend
ApexChat
For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.
Read full review
Tenmiles Corporation
Whenever a customer raises a request the same is forwarded to a designated executive with a unique ticket number. Customers can raise their problems via the business website or even an email. They are also sent a confirmatory email that allows them to track the statues of their ticket and also reach out to the concerned executives within the company. All this helps in making customer care fair, efficient and most importantly transparent for the benefit of the customers
Read full review
Pros
ApexChat
  • Great chat box designs on website.
  • Great backend support.
  • Multi-language options.
Read full review
Tenmiles Corporation
  • All the emails convert into tickets and can be assigned to any free agent or team; which help us to respond on customer's query efficiently and in a timely manner.
  • One of the best features, which I used while using HappyFox, was transferring the ticket to another team member.
  • You can integrate HappyFox with Magento.
Read full review
Cons
ApexChat
  • Updated UI
  • Additional reporting options
  • Greater flexibility in chat widget appearance and size
Read full review
Tenmiles Corporation
  • HappyFox should provide a customization in category statues.
Read full review
Alternatives Considered
ApexChat
ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.
Read full review
Tenmiles Corporation
No answers on this topic
Return on Investment
ApexChat
  • Increased lead flow
  • Chat conversion improved
  • Not scalable due to lack of features
Read full review
Tenmiles Corporation
  • We are able to answer customer queries within SLA
  • The manned power has reduced, it was complicated to manage and respond to all customers over an email in timely manner.
  • We have limited resources, so we don't need to assign tickets or emails to any individual. As all the tickets are re-directed to relevant executive or team member.
Read full review
ScreenShots