Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.
$79.99
one-time fee
Parallels Desktop for Mac
Score 9.0 out of 10
N/A
Parallels® Desktop for Mac is used to run Windows on Intel or Apple silicon. Users can switch between Mac and Windows applications, while retaining the macOS appearance, or use the familiar Windows desktop aesthetic.
Microsoft Remote desktop tends to perform better, especially over the internet and has multiple implementations, including open source. AnyDesk is multi platform (both server and client) and more suitable for ad-hoc remote sessions.
Parallels Desktop for Mac was chosen because of its robust features and great price. Even though VirtualBox is free it does not provide the same features. In Parallels you can download extra patches to accommodate printer and usb drivers.
I would rate this higher if I was confident that Apple is continuing to develop this utility. It has only received minor updates for quite a long time, and is not featured much in any of Apple's online material. It really is a useful utility, but it is starting to show its age and is fraying a bit around the edges in some respects. It could be very useful when integrated with the various MDM solutions (in our case, Jamf Pro) especially when an engineer needs to force something immediately and can't wait for a check-in, and also can't depend on the end user being able to (for instance) do a sudo jamf policy or sudo jamf recon.
Parallels is great for an end user that is primarily a macOS user, but occasionally needs Windows access to a specific application or service that is Windows only, or Windows primarily. It obviates the need for multiple desktop units or remote VMs where spin up time is an issue. It is not quite perfect due to the ARM version of Windows requirement, but that particular case is common to all ARM use of Windows.
I would like to see more included Unix scrips that can be pushed to clients.
Inclusion of a way to remote control or screen share with Windows machines would be useful, as I manage a handful of Windows machines. While this would be possible using VNC on the Windows machines, including the ability to connect using Windows terminal connections would be awesome, for me.
It is a fairly unique tool in the level of integration it has with Apple Desktop products. It definitely needs some engineering attention, and it should be expanded to the iOS arena. It is not perfect, but it is very useful and fills an otherwise fairly empty niche in the support toolkit realm. The built-in screen sharing app in macOS handles the direct screen control or viewing function fairly well, but it does not have all of the other mass control features that Apple Remote Desktop supplies.
Users are familiar with the application which will keep us going for a little while. However since we are seeing a decline for a need for the software, I wouldn't be surprised to find that this answer changes dramatically in the near future. We would probably keep it to some extent, but we would probably reduce our licensing count.
It can be more usable, and if you are not in the Apple ecosystem, most likely you haven't even heard of it. Does it need improvements? Absolutely. Will it get improved? Most likely not. I believe this app is just part of the system app, which is nice to have, but any user will most likely choose some other option from the available apps.
It has a good integration, including the connection of peripherals. Taking files back and forth works well and I can attach my Home drive as a network drive in Windows. There is even integration with iCloud and other macOS services. There are also a few different display modes which are useful and fleixible (coherence, windowed, full-screen with multiple screens)
The Parallels documentation and support websites are great. I have not had much use for them, but a cursory check shows richly documented features aimed at both the layperson and the power user or software developer. Their website is well-designed and information is easy to find, and their list of known issues as well as bugfixes on point releases is clear and transparent. They aren't trying to hide any of the limitations of their software, and seem to be regularly updating it to fix new bugs that arise with Mac OS X updates.
I would feel much more comfortable having one of these alternative solutions as our Remote Desktop management tools. Each has their drawbacks and expenses associated with them, but we simply have too large of a deployment to not be considering alternatives. If it is the only solution you can afford, it is OK to start here. I could see where this would have a return on investment, but it is really only suitable for a very small and localized scale. If employees are at all mobile, the duct taping of products necessary (VPN, distribution points, script repositories) would be very cumbersome.
Main two features that made the balance decission go to the Parallels Desktop were the possibility to pause the Windows partition easily (allowing to consume less resources in Mac and save battery) and the other one is the user interface feature called "Coherence" with allows you to show the Windows application windows as if they were native to the macOS, allowing for a better user experience.
Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.
Saves money on having to buy a Windows and MacBook, as the MacBook can run almost 99% of all Windows software and usually run it faster and share between your MacBook transparently.
Gives employers the most flexibility with regards to which OS to adopt across an enterprise
We are a media company and everyone uses Macs in our industry, Fortune 500 companies also use Windows and MS Project, Parallels gives you the most flexibility for almost all of these use cases
Improves efficiency as the MacBook Pro M3 systems are much faster than some of the fastest corporate issued Windows laptops. What takes me 3-10 seconds for a video export can take 5 minutes on a similar Windows laptop
