Apptentive vs. Bright Pattern Contact Center
Apptentive vs. Bright Pattern Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Apptentive | N/A | Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Their mobile customer feedback solution helps brands manage their brand reputation, prioritize product roadmaps, and measure customer experience down to individual customer IDs. With event-based targeting, brands can ask the right customers the right question at the right time, driving response rates higher than web and email. Apptentive’s ability to connect… | N/A | |
Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A |
Apptentive | Bright Pattern Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | ||||||||||||||
More Pricing Information |
Apptentive | Bright Pattern Contact Center | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Apptentive | Bright Pattern Contact Center | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Apptentive | Bright Pattern Contact Center | |
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Likelihood to Recommend | 8.0 (2 ratings) | 10.0 (27 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Usability | - (0 ratings) | 10.0 (27 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (27 ratings) |
In-Person Training | - (0 ratings) | 8.0 (1 ratings) |
Online Training | - (0 ratings) | 7.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 6.1 (4 ratings) |
Configurability | - (0 ratings) | 8.0 (1 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Product Scalability | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 10.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (1 ratings) |
Apptentive | Bright Pattern Contact Center | |
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Likelihood to Recommend | Apptentive | Bright Pattern, Inc. |
Pros | Apptentive | Bright Pattern, Inc. |
Cons | Apptentive | Bright Pattern, Inc. |
Usability | Apptentive No answers on this topic | Bright Pattern, Inc. |
Reliability and Availability | Apptentive No answers on this topic | Bright Pattern, Inc. |
Performance | Apptentive No answers on this topic | Bright Pattern, Inc. |
Support Rating | Apptentive No answers on this topic | Bright Pattern, Inc. |
In-Person Training | Apptentive No answers on this topic | Bright Pattern, Inc. |
Online Training | Apptentive No answers on this topic | Bright Pattern, Inc. |
Implementation Rating | Apptentive No answers on this topic | Bright Pattern, Inc. |
Alternatives Considered | Apptentive | Bright Pattern, Inc. |
Scalability | Apptentive No answers on this topic | Bright Pattern, Inc. |
Return on Investment | Apptentive | Bright Pattern, Inc. |
ScreenShots | Apptentive Screenshots | Bright Pattern Contact Center Screenshots |