What users are saying about

Apricot by Social Solutions<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
91 Ratings

Luminate<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

129 Ratings

Apricot by Social Solutions<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
91 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Luminate<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

129 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.4 out of 101

Add comparison

Likelihood to Recommend

Apricot by Social Solutions

Apricot is well suited to help with output reporting. However, I don't believe it offers a narrative function. Apricot is well suited for capturing client intake, especially with is secure web form feature. However, it is not like GoogleForms where it can be used to either capture RSVP information or sign-in information for events or trainings.Apricot is well-suited for comparison reporting and discovering effort. However, I don't believe it has predictive features that can be leveraged.
Heath Carelock profile photo

Luminate

I feel the way Luminate handles donor information is very organized and full. I am a database/reports person so I love how easy it is to find and process information. Some portals don't allow that much information into donor's profiles but Luminate provides a lot of room for history and bio information that is great for reports.
Kelly Norris profile photo

Pros

  • Software customization and manipulation allows for accurate and applicable workflow
  • The ability to access any information via flexible report building
  • User permissions and authorizations to restrict data visibility between programs
Dan Watson profile photo
  • The donation forms are easy to set up to start collecting donations instantly.
  • Getting an e-mail out the door is fairly straightforward.
  • The TeamRaiser module is great for fundraising for big events with multiple registration levels and allowing participants to fundraise on your behalf.
  • Constituent management is fairly easy.
Philip Nawrocki profile photo

Cons

  • While the ability to create reports is great, often times users have to know very specific information on building a report that may not be explicitly stated in the instructions. Sometimes one or two wrong steps in report or form building can greatly impact the accuracy of what you pull.
  • It would be great to have more help where Apricot staff are actually able to implement some of the changes you need made instead of just providing instruction on how to do them. Some things are pretty simple to change or create on our own, while others are more complex and require someone to be dedicated to knowing the ins and outs of the program.
No photo available
  • One issue we came across is that the event module is not very functional for what we need to sell event tickets. There is no way to ask for each registrant's name, and there is no way to send notification emails when someone registers for an event. These are 2 things that are absolutely necessary for us so we are not able to use Luminate Online for our events, and I am disappointed such a robust system is missing such key functionality.
  • Luminate Online can be a bit cumbersome to navigate. I feel you need someone with deep technical and coding skills to truly utilize Luminate Online to its fullest potential.
  • While the connector to the Raiser's Edge database is great, there is still a lot of work to be done to make sure it functions well.
No photo available

Likelihood to Renew

Apricot by Social Solutions9.7
Based on 2 answers
I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.
Terri Willis, MPA profile photo
Luminate7.2
Based on 20 answers
it's a critical piece of our organization
Daniella Dowiak profile photo

Usability

Apricot by Social Solutions10.0
Based on 1 answer
Very well design, almost anyone can use
Terri Willis, MPA profile photo
Luminate6.2
Based on 26 answers
Luminate has a bit of a learning curve. If you jump into it blind, it's going to be tough to figure out all the components and best practices. Once you've learned the system and have some templates set up, it's very easy to use. It just takes a little time to get there.
Daniella Dowiak profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Luminate10.0
Based on 3 answers
Do not have many issues with Luminate Online. Whenever we do, Blackbaud team fixes it almost immediately.
No photo available

Performance

No score
No answers yet
No answers on this topic
Luminate8.0
Based on 9 answers
Pages load fast and 98% of the reports do run in a matter of secons/minutes. There is this one report I have that can take hours to run, but this is due to the amount of transactions being requested for one of our biggest online fundraising events (Transaction report)
Samuel Gomez Recuero profile photo

Support

Apricot by Social Solutions10.0
Based on 1 answer
Every time we have a problem it is resolved
Terri Willis, MPA profile photo
Luminate6.8
Based on 31 answers
While new enhancements take a while, regular support issues are completed very quickly. I've had very good experience using the support chat function which I never expected to use but am very glad that it's there.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Luminate8.0
Based on 2 answers
Initial training was great and the instructor was very patient and helpful during the set up process. Blackbaud has a variety on online self-paced classes that supplement the training you receive. The only downfall is after training is complete. I've found the support for Luminate to be a tad lackluster. We often encounter issues that aren't on Luminate's development road map and have had a series of cases be opened.
Lawrence Willim profile photo

Online Training

No score
No answers yet
No answers on this topic
Luminate7.7
Based on 15 answers
The learning curve is a bit steep
Samuel Gomez Recuero profile photo

Implementation

Apricot by Social Solutions10.0
Based on 1 answer
Take the time to learn apricot and all the functions before implementation. Know what the end results are before designing forms
Terri Willis, MPA profile photo
Luminate3.3
Based on 4 answers
MSAA was happy with the implementation and has continued to work with the partner on other projects within Luminate Online - Teamraiser to be more specific.
No photo available

Alternatives Considered

The Social Solutions sales team actually suggested Apricot to this organization, based on its needs and SaaS contract cost. The other Social Solutions ETO software is more feature-laden and costlier than what was needed.
Jamie Caroland profile photo
We have not used other products for our website and donor management. However, we do have experience with WordPress (our blog), but it's not focused on the non-profit sector. We have been with Luminate for a decade and are very pleased with the system. We have seen many improvements over the years and are looking forward to see more
Katy Sorsher Smith profile photo

Scalability

No score
No answers yet
No answers on this topic
Luminate8.2
Based on 12 answers
I will have to say that it is not 100% up time but I will put it at around 99% and when that odd time they had a hardware failure. Their support team kept us updated very frequently until the matter was resolved as well as afterwards on step to prevent the issue from repeating again and to improve response times.
Samuel Gomez Recuero profile photo

Return on Investment

  • Better efficient data tracking
  • Easy to use features for all involved
  • Better reporting
danfry nieves profile photo
  • Better ability to target donors specifically and maintain complete profiles.
  • Saves considerably on data entry time.
  • Allows donors and others to access information, donate, and communicate, on a 24-hour basis.
Ellen Broudy, MBA profile photo

Pricing Details

Apricot by Social Solutions

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Apricot by Social Solutions Editions & Modules
Apricot by Social Solutions
Edition
Apricot Essentials
$0
Apricot
$0
Additional Pricing Details
Pricing for Apricot is driven by individual usage and needs of your nonprofit. Your organization isn't one-size fits all, so neither is our pricing.

Apricot by Social Solutions More Information

Luminate

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Luminate Editions & Modules
Luminate
Additional Pricing Details
Luminate Online is priced based on the number of email addresses on file, modules used and service plan. Our peer to peer offering, TeamRaiser, has a transactional, shared success pricing model.

Luminate More Information