What users are saying about

Armor

25 Ratings

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Top Rated
428 Ratings

Armor

25 Ratings
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Score 8.2 out of 101

Microsoft Dynamics 365<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
428 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.1 out of 101

Add comparison

Likelihood to Recommend

Armor

For managed security hosting, Armor can hardly be beat. Expensive but worth it.
LJ Wilson profile photo

Microsoft Dynamics 365

While Microsoft Dynamics Marketing is available for enterprise marketing teams it isn't well suited for most of our needs and isn't customized like the rest of the CRM is. The Microsoft Dynamics CRM marketing features out of the box are also limited - especially as it relates to delivery of high quality e-mail campaigns.
No photo available

Feature Rating Comparison

Sales Force Automation

Armor
Microsoft Dynamics 365
7.6
Customer data management / contact management
Armor
Microsoft Dynamics 365
7.5
Workflow management
Armor
Microsoft Dynamics 365
7.8
Territory management
Armor
Microsoft Dynamics 365
7.9
Opportunity management
Armor
Microsoft Dynamics 365
7.9
Integration with email client (e.g., Outlook or Gmail)
Armor
Microsoft Dynamics 365
7.3
Contract management
Armor
Microsoft Dynamics 365
7.4
Quote & order management
Armor
Microsoft Dynamics 365
7.0
Interaction tracking
Armor
Microsoft Dynamics 365
8.0
Channel / partner relationship management
Armor
Microsoft Dynamics 365
7.8

Customer Service & Support

Armor
Microsoft Dynamics 365
7.4
Case management
Armor
Microsoft Dynamics 365
7.8
Call center management
Armor
Microsoft Dynamics 365
7.4
Help desk management
Armor
Microsoft Dynamics 365
7.0

Marketing Automation

Armor
Microsoft Dynamics 365
6.9
Lead management
Armor
Microsoft Dynamics 365
7.0
Email marketing
Armor
Microsoft Dynamics 365
6.9

CRM Project Management

Armor
Microsoft Dynamics 365
7.1
Task management
Armor
Microsoft Dynamics 365
7.7
Billing and invoicing management
Armor
Microsoft Dynamics 365
7.2
Reporting
Armor
Microsoft Dynamics 365
6.5

CRM Reporting & Analytics

Armor
Microsoft Dynamics 365
7.2
Forecasting
Armor
Microsoft Dynamics 365
6.8
Pipeline visualization
Armor
Microsoft Dynamics 365
7.7
Customizable reports
Armor
Microsoft Dynamics 365
7.1

Customization

Armor
Microsoft Dynamics 365
8.1
Custom fields
Armor
Microsoft Dynamics 365
8.2
Custom objects
Armor
Microsoft Dynamics 365
8.3
Scripting environment
Armor
Microsoft Dynamics 365
7.9
API for custom integration
Armor
Microsoft Dynamics 365
8.0

Security

Armor
Microsoft Dynamics 365
8.1
Single sign-on capability
Armor
Microsoft Dynamics 365
7.9
Role-based user permissions
Armor
Microsoft Dynamics 365
8.2

Social CRM

Armor
Microsoft Dynamics 365
7.4
Social data
Armor
Microsoft Dynamics 365
7.2
Social engagement
Armor
Microsoft Dynamics 365
7.5

Integrations with 3rd-party Software

Armor
Microsoft Dynamics 365
7.5
Marketing automation
Armor
Microsoft Dynamics 365
7.5
Compensation management
Armor
Microsoft Dynamics 365
7.4

Platform

Armor
Microsoft Dynamics 365
7.3
Mobile access
Armor
Microsoft Dynamics 365
7.3

Pros

  • Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
  • Speed - We can scale resources easy and the infrastructure is fast and efficient.
  • Responsiveness - Support tickets are handled very fast with almost immediate solutions.
LJ Wilson profile photo
  • Incredibly intuitive to use. I was hired without any prior knowledge of Microsoft Dynamics and had a custom system Implemented and trained to our sales team in just over 3 months. That is incredible.
  • Readily available training materials----just google your question and you'll find support from all corners of the internet.
  • The dashboards are very easy to create and customize.
Todd Jankowski profile photo

Cons

  • More scalable cloud type services.
LJ Wilson profile photo
  • Sometimes there are too many ways to skin a cat----this has lead to confusion from our sales team at points. IE...multiple ways to get to the same place within CRM.
  • I find the Outlook version to be "glitchy". We get crashes or disconnects fairly often. Easy to fix but nonetheless it's annoying. I tend to use the IE version exclusively.
Todd Jankowski profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Microsoft Dynamics 3657.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen profile photo

Usability

No score
No answers yet
No answers on this topic
Microsoft Dynamics 3658.0
Based on 5 answers
Almost perfect - looking forward to seeing D365 in action in the coming months
Rich Mephan profile photo

Support

Armor7.8
Based on 13 answers
Very strong in this area.
Phillip A. Lee, PMP, CBIP, OCP profile photo
Microsoft Dynamics 36510.0
Based on 1 answer
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski profile photo

Implementation

No score
No answers yet
No answers on this topic
Microsoft Dynamics 3659.2
Based on 4 answers
Our implementation did not follow some general best practices around project management and change management
Reza Shirazi profile photo

Alternatives Considered

No answers on this topic
To be honest, I didn't participate much in the evaluation and have nothing but good things to say about Microsoft Dynamics. I know that price point, general ease of use, reputation in the industry, and technical capabilities were all quite good though, which lead us to ultimately choose to implement this tools.
No photo available

Return on Investment

No answers on this topic
  • The customization capability and truly allowed us to guide our users through the process we want them to follow. We can control an awful lot, and basically hand hold the users along the path we need them to follow in order for our processes to flow in the way we need them to.
  • The customization ability has allowed us to help the users get more processes into the system so they end up having to do less keystrokes and less manual tracking of processes. We can send reminders to supervisors when certain things happen so they can stay apprised of certain record's status, we can create views for users to see in a simple way that can help them manage their work load, we can assist them and give tips a long the way that can help make people's jobs a lot easier.
  • One of our teams was using a spreadsheet to track the progress of a certain type of record. They would insert dates and things into this spreadsheet of when things happened. Now we created a page on one of the forms in CRM that they can click a button and it will put their name and the date and time into another field for them. So rather than manually typing that information in it is accomplished with a click of a button or filling in a checkbox. They and their supervisor can pull up certain views that allow them to see what stage these records are in within a moment or two. We completely removed the need for them to manually track this information and now it available for reporting and managing so much easier than it was before.
Chris Jensen profile photo

Pricing Details

Armor

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Microsoft Dynamics 365

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details