What users are saying about
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222 Ratings
4 Ratings

Ascentis

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222 Ratings
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Score 6.9 out of 101
4 Ratings
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Score 6 out of 101

Likelihood to Recommend

Ascentis

While the Recruiting module itself is difficult to get it the way we need, moving applicants into HR has saved us tons of time since it is fully integrated. Everything works well together and the support services teams for all modules are outstanding. Within Recruiting, there are no integrated Reference check capabilities, so it has to be done manually outside the system. With the volume of seasonal hiring we do, we simply don't have the time to do this effectively. If there was a way to run reference checks and have them flow back to the employee record in the form of an attachment for their file, it would be awesome!
Gail Bettcher profile photo

syncHR

syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform
No photo available

Feature Rating Comparison

Human Resource Management

Ascentis
7.1
syncHR
9.4
Employee demographic data
Ascentis
8.0
syncHR
9.0
Employment history
Ascentis
7.8
syncHR
10.0
Job profiles and administration
Ascentis
7.2
syncHR
9.0
Workflow for transfers, promotions, pay raises, etc.
Ascentis
6.8
syncHR
10.0
Organizational charting
Ascentis
5.9
syncHR
10.0
Organization and location management
Ascentis
7.2
syncHR
10.0
Compliance data (COBRA, OSHA, etc.)
Ascentis
6.9
syncHR
8.0

Payroll Management

Ascentis
7.5
syncHR
9.4
Pay calculation
Ascentis
8.1
syncHR
10.0
Support for external payroll vendors
Ascentis
7.4
syncHR
Benefit plan administration
Ascentis
6.9
syncHR
9.0
Direct deposit files
Ascentis
8.5
syncHR
10.0
Salary revision and increment management
Ascentis
7.4
syncHR
10.0
Reimbursement management
Ascentis
6.4
syncHR
8.0

Leave and Attendance Management

Ascentis
7.5
syncHR
9.0
Approval workflow
Ascentis
7.5
syncHR
9.0
Balance details
Ascentis
7.5
syncHR
9.0
Annual carry-forward and encashment
Ascentis
7.6
syncHR
9.0

Employee Self Service

Ascentis
7.6
syncHR
9.2
View and generate pay and benefit information
Ascentis
8.0
syncHR
10.0
Update personal information
Ascentis
8.3
syncHR
10.0
View company policy documentation
Ascentis
7.4
syncHR
9.0
Employee recognition
Ascentis
6.9
syncHR
8.0
View job history
Ascentis
7.2
syncHR
9.0

Asset Management

Ascentis
6.3
syncHR
10.0
Tracking of all physical assets
Ascentis
6.3
syncHR
10.0

HR Reporting

Ascentis
6.2
syncHR
10.0
Report builder
Ascentis
6.6
syncHR
10.0
Pre-built reports
Ascentis
6.5
syncHR
10.0
Ability to combine HR data with external data
Ascentis
5.6
syncHR
10.0

Onboarding

Ascentis
6.9
syncHR
10.0
New hire portal
Ascentis
7.2
syncHR
10.0
Manager tracking tools
Ascentis
6.6
syncHR
10.0

Performance and Goals

Ascentis
6.3
syncHR
9.0
Corporate goal setting
Ascentis
6.3
syncHR
9.0
Individual goal setting
Ascentis
6.5
syncHR
9.0
Line-of sight-visibility
Ascentis
6.1
syncHR
9.0
Performance tracking
Ascentis
6.2
syncHR
9.0

Performance Management

Ascentis
5.9
syncHR
8.4
Performance plans
Ascentis
6.1
syncHR
9.0
Performance improvement plans
Ascentis
6.1
syncHR
9.0
Review status tracking
Ascentis
6.2
syncHR
8.0
Review reminders
Ascentis
6.1
syncHR
8.0
Multiple review frequency
Ascentis
5.2
syncHR
8.0

Succession Planning

Ascentis
5.4
syncHR
Create succession plans/pools
Ascentis
5.1
syncHR
Candidate ranking
Ascentis
5.4
syncHR
Candidate search
Ascentis
6.1
syncHR
Candidate development
Ascentis
5.1
syncHR

Recruiting / ATS

Ascentis
6.9
syncHR
8.9
Job Requisition Management
Ascentis
7.2
syncHR
9.0
Company Website Posting
Ascentis
7.5
syncHR
9.0
Publish to Social Media
Ascentis
6.8
syncHR
9.0
Job Search Site Posting
Ascentis
6.7
syncHR
9.0
Duplicate Candidate Prevention
Ascentis
6.0
syncHR
8.0
Applicant Tracking
Ascentis
7.3
syncHR
9.0
Notifications and Alerts
Ascentis
6.6
syncHR
9.0

Pros

Ascentis

  • Ascentis HR is particularly helpful in keeping a record of past jobs and/or managers. If you have an organization that lets employees move from one department to another fairly often, this software has a tool that will help you keep track when Employee "A" moved from Supervisor "X" to Supervisor "Y" as well as from Department "B" to Department "F" without having to restart that employees length of service.
  • Ascentis HR also has a number of ways that you can customize tabs. If you want to keep track of something for your organization that you don't see on one of their prefabricated tabs or screens you can make one of your own. We have made several different ones to help us keep track of different information such as driver's licenses and expiration dates as well as specific training and/or orientation tasks that we want supervisors to accomplish with their new employees.
  • Ascentis HR lets you upload documents (particularly pdf) to employees files, which is particularly helpful. Additionally, you can mark these so that the employee can or cannot see them when they log onto their side of the Employee Self Service. One of the things I particularly like about these uploaded documents is that each part cluster of tabs has its own tab for attachments. When you open the "Employee" section where you find information about the employee and his/her personal information as well as job information, you will also find a tab where you can put attachments for personal and/or job-related information - such as a job description sign off or something of the like. When you open the "Compensation" section you will find another tab for attachments, and this might be where you decide to upload copies of direct deposits if you require them or wage changes.
Jennifer Steffens profile photo

syncHR

  • Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
  • A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
  • Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
  • Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
  • Dynamic Security & Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
No photo available

Cons

Ascentis

  • It should be far easier to rehire an individual with prompts as to the fields that require editing. Currently, there are multiple steps and screens/tabs and no prompts at all. If one field is missed on the employment tab, the employee will continue to show as being terminated on reports which can raise a lot of questions and takes more time/effort to correct.
  • The Employee Manager window should be expandable to enlarge. It is small and often hard to read for aging eyes. Lack of this simple feature makes the product also appear quite antiquated.
  • Information in the fields and tabs within Employee Manager should not be so easy to accidentally overwrite. Lack of a simple warning again makes the Ascentis product seem antiquated.
  • Lack of follow up follow through when there are issues. We often take issues to Ascentis Support and often, the resolution takes days or weeks and has been seldom satisfactory. We often have to send several reminders for assistance before we get the action we need. Frequent turnover of account reps also seems to be an area of concern.
  • Using a remote desktop source or RDP over SSL is also antiquated. A well-secured web-based product would be far more user-friendly and simpler to access.
  • Limited space on remote desktop. Having to move attachments over to the remote desktop to upload to an employee profile can be a hassle. I have moved several attachments over to upload, been faced with the typical HR interruptions and ended up have to re-attempt a fee days later only to find that some of my attachments are randomly missing. Then having to go back and identify what was deleted due to space constraints and start the entire process over.
Sherry DesRosier profile photo

syncHR

  • Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
  • Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
  • Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
No photo available

Likelihood to Renew

Ascentis

Ascentis 5.7
Based on 9 answers
Our company was acquired and the decision was made not to renew Ascentis.
Michelle Henderson profile photo

syncHR

No score
No answers yet
No answers on this topic

Usability

Ascentis

Ascentis 7.0
Based on 8 answers
I have used numerous other systems and Ascentis is by FAR the best system I've ever used. I love its ability to customize to your organization's needs!! Would highly recommend to anyone!
Heidi Thomsen profile photo

syncHR

syncHR 10.0
Based on 1 answer
Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%
No photo available

Support

Ascentis

Ascentis 7.2
Based on 104 answers
When you get someone on the phone the support is great; the problem is at times, there isn't anyone that is answering the phones so you are waiting for a call or email back. This is why a manual would be nice.
Tina Cella profile photo

syncHR

syncHR 9.0
Based on 1 answer
Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
No photo available

In-Person Training

Ascentis

Ascentis 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens profile photo

syncHR

No score
No answers yet
No answers on this topic

Online Training

Ascentis

Ascentis 6.0
Based on 2 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens profile photo

syncHR

syncHR 10.0
Based on 1 answer
Training was very well done and thorough
No photo available

Implementation

Ascentis

Ascentis 6.3
Based on 4 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows profile photo

syncHR

syncHR 9.0
Based on 1 answer
During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed
No photo available

Alternatives Considered

Ascentis

Ascentis beats them all. I've also worked with several smaller systems for small companies, and Ascentis has the best support and reporting functionality that I've seen thus far. Any system you pick will have its pros and cons, but being able to get a hold of support and get an answer to your issue is worth its weight in gold.
Frank Rizzi profile photo

syncHR

As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for
No photo available

Return on Investment

Ascentis

  • The positive impact is that because the company has grown at astronomical rates, Ascentis Payroll prints our checks, pays our State and Federal Taxes, sends out our garnishments and it eliminates the hours we spend doing it ourselves.
  • The negative impact was that it is taking a lot of time to implement, more than what we were lead to believe it would take.
Tina Cella profile photo

syncHR

  • Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
  • When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
  • Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
  • Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.
No photo available

Screenshots

Pricing Details

Ascentis

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ascentis Editions & Modules

Additional Pricing Details

syncHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Varies*

* Based on employer size and complexity

syncHR Editions & Modules

Edition
syncHR v5.9Varies1
  1. Per User per Month
Additional Pricing Details
SyncHR charges a one-time implementation fee plus a PEPM fee. All charges are based on employer size and complexity.

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