What users are saying about
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228 Ratings
4 Ratings

Ascentis

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228 Ratings
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Score 7.2 out of 101
4 Ratings
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Score 6 out of 101

Likelihood to Recommend

Ascentis

While the Recruiting module itself is difficult to get it the way we need, moving applicants into HR has saved us tons of time since it is fully integrated. Everything works well together and the support services teams for all modules are outstanding. Within Recruiting, there are no integrated Reference check capabilities, so it has to be done manually outside the system. With the volume of seasonal hiring we do, we simply don't have the time to do this effectively. If there was a way to run reference checks and have them flow back to the employee record in the form of an attachment for their file, it would be awesome!
Gail Bettcher profile photo

syncHR

syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform
No photo available

Feature Rating Comparison

Human Resource Management

Ascentis
7.1
syncHR
9.4
Employee demographic data
Ascentis
8.1
syncHR
9.0
Employment history
Ascentis
7.8
syncHR
10.0
Job profiles and administration
Ascentis
7.1
syncHR
9.0
Workflow for transfers, promotions, pay raises, etc.
Ascentis
6.7
syncHR
10.0
Organizational charting
Ascentis
5.9
syncHR
10.0
Organization and location management
Ascentis
7.3
syncHR
10.0
Compliance data (COBRA, OSHA, etc.)
Ascentis
6.8
syncHR
8.0

Payroll Management

Ascentis
7.5
syncHR
9.4
Pay calculation
Ascentis
8.2
syncHR
10.0
Support for external payroll vendors
Ascentis
7.5
syncHR
Benefit plan administration
Ascentis
6.9
syncHR
9.0
Direct deposit files
Ascentis
8.7
syncHR
10.0
Salary revision and increment management
Ascentis
7.3
syncHR
10.0
Reimbursement management
Ascentis
6.5
syncHR
8.0

Leave and Attendance Management

Ascentis
7.6
syncHR
9.0
Approval workflow
Ascentis
7.4
syncHR
9.0
Balance details
Ascentis
7.6
syncHR
9.0
Annual carry-forward and encashment
Ascentis
7.7
syncHR
9.0

Employee Self Service

Ascentis
7.5
syncHR
9.2
View and generate pay and benefit information
Ascentis
8.0
syncHR
10.0
Update personal information
Ascentis
8.3
syncHR
10.0
View company policy documentation
Ascentis
7.4
syncHR
9.0
Employee recognition
Ascentis
6.8
syncHR
8.0
View job history
Ascentis
7.2
syncHR
9.0

Asset Management

Ascentis
5.9
syncHR
10.0
Tracking of all physical assets
Ascentis
5.9
syncHR
10.0

HR Reporting

Ascentis
6.3
syncHR
10.0
Report builder
Ascentis
6.5
syncHR
10.0
Pre-built reports
Ascentis
6.5
syncHR
10.0
Ability to combine HR data with external data
Ascentis
5.7
syncHR
10.0

Onboarding

Ascentis
7.1
syncHR
10.0
New hire portal
Ascentis
7.3
syncHR
10.0
Manager tracking tools
Ascentis
6.8
syncHR
10.0

Performance and Goals

Ascentis
6.4
syncHR
9.0
Corporate goal setting
Ascentis
6.4
syncHR
9.0
Individual goal setting
Ascentis
6.5
syncHR
9.0
Line-of sight-visibility
Ascentis
6.2
syncHR
9.0
Performance tracking
Ascentis
6.3
syncHR
9.0

Performance Management

Ascentis
6.0
syncHR
8.4
Performance plans
Ascentis
6.2
syncHR
9.0
Performance improvement plans
Ascentis
6.2
syncHR
9.0
Review status tracking
Ascentis
6.2
syncHR
8.0
Review reminders
Ascentis
6.1
syncHR
8.0
Multiple review frequency
Ascentis
5.1
syncHR
8.0

Succession Planning

Ascentis
5.5
syncHR
Create succession plans/pools
Ascentis
5.1
syncHR
Candidate ranking
Ascentis
5.4
syncHR
Candidate search
Ascentis
6.3
syncHR
Candidate development
Ascentis
5.1
syncHR

Recruiting / ATS

Ascentis
6.9
syncHR
8.9
Job Requisition Management
Ascentis
7.4
syncHR
9.0
Company Website Posting
Ascentis
7.7
syncHR
9.0
Publish to Social Media
Ascentis
6.7
syncHR
9.0
Job Search Site Posting
Ascentis
6.8
syncHR
9.0
Duplicate Candidate Prevention
Ascentis
5.8
syncHR
8.0
Applicant Tracking
Ascentis
7.5
syncHR
9.0
Notifications and Alerts
Ascentis
6.6
syncHR
9.0

Pros

Ascentis

  • The scheduling function provides a good platform that allows employees to see what their schedule is. If multiple departments have need of their time, they can look and see availability. If none, they can negotiate with the employee's direct report to get them in. We use it to coordinate both work hours and training hours.
  • It can be programmed to notify if someone clocks in/out early/late and awards points accordingly. Our frontline staff have a work requirement for in/out timeliness. It lets Managers know when and where to intervene with HR to bring this performance focus back into line.
  • If there are log-in/out errors, Supervisors can easily make corrections. This is important when there are issues that might affect an employee's points.
Drew Bishop profile photo

syncHR

  • Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
  • A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
  • Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
  • Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
  • Dynamic Security & Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
No photo available

Cons

Ascentis

  • NovaTime is the biggest hiccup that we've consistently encountered with Ascentis. We've encountered some of the same issues time and time again throughout our cooperative and I've opened numerous tickets and I've yet to feel like those issues have been resolved. Generally, the program will work, however, when it doesn't it creates frustration with the employee group.
  • I've noticed that when NovaTime has gone down an email has now been sent out notifying the administrators. This is a positive step!
  • I'm wondering if HR and payroll, can, at some point, be one of the same program. I know that with the most recent web updates it sounds like it's moving to one complete system so you don't have to go to two different spots to seek information. If that information was in one spot that would be helpful.
Megan Hoffmann profile photo

syncHR

  • Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
  • Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
  • Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
No photo available

Likelihood to Renew

Ascentis

Ascentis 5.8
Based on 9 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR profile photo

syncHR

No score
No answers yet
No answers on this topic

Usability

Ascentis

Ascentis 7.1
Based on 8 answers
Overall, it is fairly usable for the average user as long as he/she is at a computer, laptop or a larger tablet and has the ability to view the employee self-service webpage on an internet browser. Because it does not have an app or other mobile interfaces right now, it makes it difficult for it to be useful for most of our employee population who utilize their phones to access the internet. As for the HR professional who would be also working on this interface, it is somewhat easy as about two-thirds of the screens are fairly user-friendly and easy to navigate. Nevertheless, it still leaves about one-third of them that are not as user-friendly and would require more technical knowledge to figure out how to best use them.
Jennifer Steffens profile photo

syncHR

syncHR 10.0
Based on 1 answer
Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%
No photo available

Support

Ascentis

Ascentis 7.2
Based on 104 answers
During a transition, we had an issue where there was no one in the company who had the SQL database password, which was needed in order to pull over historical data. Ascentis technology team worked tirelessly and were able to get into the database and make a smooth transition of the data.
Dawn Haag-Hatterer, JD profile photo

syncHR

syncHR 9.0
Based on 1 answer
Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
No photo available

In-Person Training

Ascentis

Ascentis 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens profile photo

syncHR

No score
No answers yet
No answers on this topic

Online Training

Ascentis

Ascentis 6.0
Based on 2 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens profile photo

syncHR

syncHR 10.0
Based on 1 answer
Training was very well done and thorough
No photo available

Implementation

Ascentis

Ascentis 6.2
Based on 4 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows profile photo

syncHR

syncHR 9.0
Based on 1 answer
During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed
No photo available

Alternatives Considered

Ascentis

1. Customer Service - listens to clients (per our due diligence during evaluation phase and own experience thereafter)2. System ability to interface with in-house systems. (Other vendors evaluated could not guarantee success.)3. Report Writing - prewritten + ad hoc. User-friendly. Payroll staff could write. Freeing up IT resource time. (+ Payroll more self-sufficient)4. Import/Export Capabilities. (Not all systems are equal)5. Garnishment / Third Party Check module. (Had vision from prior in-house system, this was the only vendor that had what we wanted in this area.)6. Employee satisfaction with increased payroll department efficiency and Ascentis Employee Self-Service.
Dottie Abston, CPP profile photo

syncHR

As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for
No photo available

Return on Investment

Ascentis

  • By far, fewer errors in capturing information or giving information
  • Easily see what benefits an employee has enrolled or declined and historical information
  • Easily see what compensation an employee has had historical, or where their compensation is at currently
  • Easily see what positions an employee has had within the company for how long, and why they were transferred
Catherine Peterson profile photo

syncHR

  • Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
  • When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
  • Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
  • Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.
No photo available

Screenshots

Pricing Details

Ascentis

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ascentis Editions & Modules

Additional Pricing Details

syncHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Varies*

* Based on employer size and complexity

syncHR Editions & Modules

Edition
syncHR v5.9Varies1
  1. Per User per Month
Additional Pricing Details
SyncHR charges a one-time implementation fee plus a PEPM fee. All charges are based on employer size and complexity.

Rating Summary

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