What users are saying about

AskNicely

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Top Rated
46 Ratings

AskNicely

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Top Rated
46 Ratings
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Score 9 out of 101
10 Ratings
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Score 9 out of 101

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Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George profile photo

FluidSurveys (Discontinued)

For surveys, and for centralized info-gathering, FluidSurveys provides an excellent solution. There are other programs out there which provide a wider range of solutions (i.e., they can be used for surveying AND comprehensive online engagement, rather than just a data-gathering type of consultation); however, for programming and implementing surveys, FluidSurveys has an effective variety of strengths and options that make it optimal for users who are focused specifically on surveys.
No photo available

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
FluidSurveys (Discontinued)
Survey templates
AskNicely
8.6
FluidSurveys (Discontinued)
Themes
AskNicely
7.8
FluidSurveys (Discontinued)
Custom logo/branding
AskNicely
8.3
FluidSurveys (Discontinued)

Survey Content

AskNicely
8.7
FluidSurveys (Discontinued)
Changes to live survey
AskNicely
8.9
FluidSurveys (Discontinued)
Question design help
AskNicely
8.7
FluidSurveys (Discontinued)
Multiple question types
AskNicely
8.4
FluidSurveys (Discontinued)

Survey Logic

AskNicely
7.9
FluidSurveys (Discontinued)
Survey logic flexibility
AskNicely
7.9
FluidSurveys (Discontinued)

Survey Reporting & Analytics

AskNicely
8.4
FluidSurveys (Discontinued)
Response tracking
AskNicely
8.9
FluidSurveys (Discontinued)
Data export
AskNicely
8.6
FluidSurveys (Discontinued)
Standard reports
AskNicely
8.4
FluidSurveys (Discontinued)
Custom reports
AskNicely
7.8
FluidSurveys (Discontinued)
Analytics
AskNicely
8.5
FluidSurveys (Discontinued)

Survey Administration & Security

AskNicely
8.8
FluidSurveys (Discontinued)
Access controls
AskNicely
8.9
FluidSurveys (Discontinued)
Compliance
AskNicely
8.7
FluidSurveys (Discontinued)

Survey Distribution

AskNicely
8.3
FluidSurveys (Discontinued)
Vendor-offered crowdsourcing
AskNicely
8.2
FluidSurveys (Discontinued)
Respondent restrictions
AskNicely
8.5
FluidSurveys (Discontinued)

Pros

  • AskNicely is very easy to set up and configure. Uploading the contacts was a breeze, and the import went smoothly.
  • Results are clearly and logically displayed for rapid engagement.
  • We reached more users in just one day than we did in one week previously with three people calling daily. And this was just with the trial version, which limited us to only 50 surveys a day!
  • Their customer service was stellar. I never had to wait long for a response from our representative (Nick). He was quick with solid answers as well.
  • The graphical interface is very streamlined and user-friendly. It made an impact with our management team for sure.
Art Taylor profile photo
  • User-friendly. For the majority of the general and basic tools you can use with FluidSurveys to build surveys are simple to use and intuitive. When certain issues come up, the service is quick (chat room) and effective.
  • Anonymity: the software has the reputation of being safer in terms of safeguarding private information the respondents share by answering surveys (this is mainly due to the fact that the servers are in Canada). Thus, indirectly, they increase response rates.
  • Extensive possibilities: FluidSurveys offers a plethora of possibilities and options that really renders the experience interesting in terms of micro-managing each details of the surveys you are sending out there. When the invitation leaves by email, it is exactly how you want it.
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Cons

  • There are a couple of different places where various settings can be found which can make it difficult to find something but this is a minor issue.
Nick Lampp profile photo
  • Statistical information on invitations and reminders sent does not meet the quality standards of the other aspects of the software. It does not seperate the actual invitations from the reminders which creates a bias in terms of statistics. Thus, you have to calculate these yourself.
  • Although FluidSurveys is a Canadian company, all communications with clients and the website itself are in English. Having the website translated in French would be a great idea and eventually, follow-up after-sale communications could also be bilingual. However, the options of building the surveys in many languages is very appreciated.
  • When invitations are sent through the FluidSurveys software to institutional potential respondents, there is a high possibility that it will end up in these potential respondents spams (this is not the case with regular email addresses). Would it be possible for FluidSurveys representatives to "lobby" the recurrent institutional partners to have their IT sector accept invitations from FluidSurveys?
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Likelihood to Renew

No score
No answers yet
No answers on this topic
FluidSurveys (Discontinued)9.0
Based on 3 answers
Note: I am responding to this question as a user of the system and not a representative of my organization.

On a personal level/as a user only, I would definitely continue to use FluidSurveys.On a personal level/as a user only, I would definitely continue to use FluidSurveys.
No photo available

Usability

No score
No answers yet
No answers on this topic
FluidSurveys (Discontinued)9.0
Based on 1 answer
I think the average person can very quickly pick up on the basics of the system: they would have no problems programming and launching a basic survey. Organizations may benefit from having people of different backgrounds getting their hands dirty in the system: at a minimum, both web programmers and opinion research advisors should be solicited for input or help.
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Alternatives Considered

I have used Trustpilot as a customer but as an employee, I have only used AskNicely.
Isobel Phillips profile photo
Although I do not have much experience with Survey Monkey, the only two reasons why I choose FluidSurveys is that clients demand it (privacy and anonymity) and because managing multiple surveys at a time is easier.As for ODK Collect, I think it is a valuable alternative to FluidSurveys if you have time to learn the coding (not very complicated). ODK is a little less user friendly and you cannot address small details as you can with FluidSurveys (e.g.: formatting).
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Return on Investment

  • We have only recently implemented the product so don't have any figures relating to an ROI at this point, however, it has definitely helped identify some customers that may have been at risk of churning.
Nick Lampp profile photo
  • The possibility of reaching many respondents in one shot.
  • The possibility of managing many surveys at once.
  • I would say the ROI is even (the value of the advantages are equal to the cost and not more) because it is quite expensive. Making sure you will use it a lot is important before buying the license or else other options can be of interest to you.
No photo available

Pricing Details

AskNicely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

FluidSurveys (Discontinued)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details