What users are saying about
Top Rated
48 Ratings
Top Rated
48 Ratings
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Score 9.6 out of 101
11 Ratings
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Score 8 out of 101

Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George profile photo

FluidSurveys (Discontinued)

For surveys, and for centralized info-gathering, FluidSurveys provides an excellent solution. There are other programs out there which provide a wider range of solutions (i.e., they can be used for surveying AND comprehensive online engagement, rather than just a data-gathering type of consultation); however, for programming and implementing surveys, FluidSurveys has an effective variety of strengths and options that make it optimal for users who are focused specifically on surveys.
No photo available

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
FluidSurveys (Discontinued)
Survey templates
AskNicely
8.6
FluidSurveys (Discontinued)
Themes
AskNicely
7.9
FluidSurveys (Discontinued)
Custom logo/branding
AskNicely
8.3
FluidSurveys (Discontinued)

Survey Content

AskNicely
8.7
FluidSurveys (Discontinued)
Changes to live survey
AskNicely
8.9
FluidSurveys (Discontinued)
Question design help
AskNicely
8.6
FluidSurveys (Discontinued)
Multiple question types
AskNicely
8.5
FluidSurveys (Discontinued)

Survey Logic

AskNicely
7.8
FluidSurveys (Discontinued)
Survey logic flexibility
AskNicely
7.8
FluidSurveys (Discontinued)

Survey Reporting & Analytics

AskNicely
8.4
FluidSurveys (Discontinued)
Response tracking
AskNicely
8.9
FluidSurveys (Discontinued)
Data export
AskNicely
8.5
FluidSurveys (Discontinued)
Standard reports
AskNicely
8.3
FluidSurveys (Discontinued)
Custom reports
AskNicely
7.9
FluidSurveys (Discontinued)
Analytics
AskNicely
8.4
FluidSurveys (Discontinued)

Survey Administration & Security

AskNicely
8.8
FluidSurveys (Discontinued)
Access controls
AskNicely
8.9
FluidSurveys (Discontinued)
Compliance
AskNicely
8.7
FluidSurveys (Discontinued)

Survey Distribution

AskNicely
8.3
FluidSurveys (Discontinued)
Vendor-offered crowdsourcing
AskNicely
8.1
FluidSurveys (Discontinued)
Respondent restrictions
AskNicely
8.5
FluidSurveys (Discontinued)

Pros

AskNicely

  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Joel DeWitt profile photo

FluidSurveys (Discontinued)

  • User-friendly. For the majority of the general and basic tools you can use with FluidSurveys to build surveys are simple to use and intuitive. When certain issues come up, the service is quick (chat room) and effective.
  • Anonymity: the software has the reputation of being safer in terms of safeguarding private information the respondents share by answering surveys (this is mainly due to the fact that the servers are in Canada). Thus, indirectly, they increase response rates.
  • Extensive possibilities: FluidSurveys offers a plethora of possibilities and options that really renders the experience interesting in terms of micro-managing each details of the surveys you are sending out there. When the invitation leaves by email, it is exactly how you want it.
No photo available

Cons

AskNicely

  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
Jim Ford profile photo

FluidSurveys (Discontinued)

  • There should be more flexibility and customizability with regard to survey design (e.g. background, fonts...)
No photo available

Likelihood to Renew

AskNicely

No score
No answers yet
No answers on this topic

FluidSurveys (Discontinued)

FluidSurveys (Discontinued) 9.0
Based on 3 answers
Note: I am responding to this question as a user of the system and not a representative of my organization.

On a personal level/as a user only, I would definitely continue to use FluidSurveys.On a personal level/as a user only, I would definitely continue to use FluidSurveys.
No photo available

Usability

AskNicely

No score
No answers yet
No answers on this topic

FluidSurveys (Discontinued)

FluidSurveys (Discontinued) 9.0
Based on 1 answer
I think the average person can very quickly pick up on the basics of the system: they would have no problems programming and launching a basic survey. Organizations may benefit from having people of different backgrounds getting their hands dirty in the system: at a minimum, both web programmers and opinion research advisors should be solicited for input or help.
No photo available

Alternatives Considered

AskNicely

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Art Taylor profile photo

FluidSurveys (Discontinued)

Although I do not have much experience with Survey Monkey, the only two reasons why I choose FluidSurveys is that clients demand it (privacy and anonymity) and because managing multiple surveys at a time is easier.As for ODK Collect, I think it is a valuable alternative to FluidSurveys if you have time to learn the coding (not very complicated). ODK is a little less user friendly and you cannot address small details as you can with FluidSurveys (e.g.: formatting).
No photo available

Return on Investment

AskNicely

  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
No photo available

FluidSurveys (Discontinued)

  • Confidentiality of data is a big concern for our company, and we feel more secure working with a Canadian company. Our clients feel more secure, too.
No photo available

Pricing Details

AskNicely

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FluidSurveys (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AskNicely
8.9
FluidSurveys (Discontinued)
8.7

Likelihood to Renew

AskNicely
FluidSurveys (Discontinued)
9.0

Usability

AskNicely
FluidSurveys (Discontinued)
9.0

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