What users are saying about

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Top Rated
46 Ratings

AskNicely<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
46 Ratings
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Score 9 out of 101

FluidSurveys (Discontinued)

10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9 out of 101

Add comparison

Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George profile photo

FluidSurveys (Discontinued)

For surveys, and for centralized info-gathering, FluidSurveys provides an excellent solution. There are other programs out there which provide a wider range of solutions (i.e., they can be used for surveying AND comprehensive online engagement, rather than just a data-gathering type of consultation); however, for programming and implementing surveys, FluidSurveys has an effective variety of strengths and options that make it optimal for users who are focused specifically on surveys.
No photo available

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
FluidSurveys (Discontinued)
Survey templates
AskNicely
8.6
FluidSurveys (Discontinued)
Themes
AskNicely
7.8
FluidSurveys (Discontinued)
Custom logo/branding
AskNicely
8.3
FluidSurveys (Discontinued)

Survey Content

AskNicely
8.7
FluidSurveys (Discontinued)
Changes to live survey
AskNicely
8.9
FluidSurveys (Discontinued)
Question design help
AskNicely
8.7
FluidSurveys (Discontinued)
Multiple question types
AskNicely
8.4
FluidSurveys (Discontinued)

Survey Logic

AskNicely
7.9
FluidSurveys (Discontinued)
Survey logic flexibility
AskNicely
7.9
FluidSurveys (Discontinued)

Survey Reporting & Analytics

AskNicely
8.4
FluidSurveys (Discontinued)
Response tracking
AskNicely
8.9
FluidSurveys (Discontinued)
Data export
AskNicely
8.6
FluidSurveys (Discontinued)
Standard reports
AskNicely
8.4
FluidSurveys (Discontinued)
Custom reports
AskNicely
7.8
FluidSurveys (Discontinued)
Analytics
AskNicely
8.5
FluidSurveys (Discontinued)

Survey Administration & Security

AskNicely
8.8
FluidSurveys (Discontinued)
Access controls
AskNicely
8.9
FluidSurveys (Discontinued)
Compliance
AskNicely
8.7
FluidSurveys (Discontinued)

Survey Distribution

AskNicely
8.3
FluidSurveys (Discontinued)
Vendor-offered crowdsourcing
AskNicely
8.2
FluidSurveys (Discontinued)
Respondent restrictions
AskNicely
8.5
FluidSurveys (Discontinued)

Pros

  • Nice clean user interface - simple and clear survey for users that allows us to get responses quickly.
  • Ability to respond to feedback direct from AskNicely. This gives us visibility that feedback has been responded to.
  • Slack integration means feedback can be instantly shared with the company.
  • Mobile app.
Nikhil George profile photo
  • Easy programming: The system is designed so that those with average computer skills can program a survey from start to finish. The WYSIWYG formatter means creating content is as easy as dragging and dropping question types, and typing in your content. Logic such as branching and skipping is presented in a clear way, making it easy for people to understand branching and skipping.
  • Templates: FluidSurveys support can create templates that will allow your surveys to blend seamlessly into your website (or not, if that's your preference). You can start with a blank template, use a pre-built template, or even create a totally customized appearance by going into the HTML/CSS editor - and these choices are unique to each survey. Our e-consultations, for example, are designed to reflect the look of web pages, while our video feedback surveys are actually built right into the web page using custom coding.
  • Reporting: We (and our clients!) love the auto-generated reports and other data functions. You can get sleek-looking reports at the click of a button, apply filters to them, modify how data is displayed, and download the reports (Word, Excel, PowerPoint, PDF, etc). You can download individual responses or aggregate data, and you can also export your questionnaires (which helps with document management).
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Cons

  • Can't customise the NPS scoring. AskNicely uses the traditional NPS scoring. If you wanted to change the scoring, it currently isn't possible.
Nikhil George profile photo
  • Support: I have had mixed experiences with the support offered. There is a preference by FluidSurveys support for e-mail correspondence, and they are usually quick to answer for easy issues; however, for significant concerns, it can be hard to get on the phone or meet in person with those higher in the organization. However, this may be due to recent growing pains in the company; recently, I have noticed significant improvement in this area.
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
FluidSurveys (Discontinued)9.0
Based on 3 answers
Note: I am responding to this question as a user of the system and not a representative of my organization.

On a personal level/as a user only, I would definitely continue to use FluidSurveys.On a personal level/as a user only, I would definitely continue to use FluidSurveys.
No photo available

Usability

No score
No answers yet
No answers on this topic
FluidSurveys (Discontinued)9.0
Based on 1 answer
I think the average person can very quickly pick up on the basics of the system: they would have no problems programming and launching a basic survey. Organizations may benefit from having people of different backgrounds getting their hands dirty in the system: at a minimum, both web programmers and opinion research advisors should be solicited for input or help.
No photo available

Alternatives Considered

I like AskNicely much better than Delighted because you can directly “close the loop” with customers. Delighted doesn’t allow you to do that. That’s a big problem.
Jim Ford profile photo
From a Government perspective, FluidSurveys offers some qualities that make it stand out:

  • It is located in Canada;

  • It's servers are located in Canada;

  • They are willing to host user-group meetings, so that Government departments can explain how they have implemented a wide variety of tasks with it (and people can get very creative with FluidSurveys! If they can use an in-house option they've already purchased to conduct non-survey-related tasks, it introduced major cost savings to taxpayers. So it's also very important to share this type of creativity with other departments).

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Return on Investment

  • The first positive impact has been stressing the nearly urgent need for a NPS tracking system. Gathering the first few responses (both positive and negative) was eye-opening.
  • The second positive impact was being able to see a commonality among our detractors, which in turn enabled our management team to shift strategies on prioritizing resources and projects.
  • Lastly, this has filled a niche in customer satisfaction feedback that was not sustainable in the previous methods.
Art Taylor profile photo
  • The cost savings in using FluidSurveys to conduct research, rather than outsource it, has saved us hundreds of thousands of dollars over the few years that we have been using it. Contracting out research is costly, so if you have the right people/skills and technology to do the work in-house, you're able to conduct a lot more research than you would otherwise be able to.
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Pricing Details

AskNicely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

FluidSurveys (Discontinued)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details