AT Internet vs Quantum Metric

• Real-time data: only a four minute delay between an action on a website and processed data you can work with.
• Support: very responsive support center and intelligent, creative consultants. I've never had a problem they couldn't solve.
• An application for everyone: there are applications for every type of user, from someone who just needs to view PDF dashboards, to basic data manipulation, to advanced analysts. You can get incredibly in depth with the type of data you're looking at or you can stay on the surface to get quick KPIs.
• API capabilites: ability to run real-time API calls through one of the apps, connect API calls to Excel, and the ability to import data from external APIs to display in dashboards.

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• Identifying user pain points and frustrations. Quantum Metrics has a data point called Rage Click which shows when a customer has clicked multiple times back to back on a particular section of the website.
• Replaying a session to see everything that is loading on the front end to the customer, as well as the backed end of the website, has been critical in troubleshooting the experience.
• Heatmaps are a awesome tool we have found very useful in showing engagement with different content on the page, how far user scroll & drop off and to see a split side by side view of the same page in an a/b test.

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• Long response time for reports based on a huge datasets in some cases. If your volume of data is high and you're requesting a data within a complex segment then response time could be significant. But the processing time for regular reports could be improved by AT Internet team if you request it.
• Delays in a problem solving when the issue requires several technical teams cooperation.

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• Usability. Eliminate clicks on repetitive tasks, enable more terms to be searchable in the global search bar, and reduce the number of back-and-forth clicks.
• Make videos more accessible with the keyboard. Space bar to pause, left and right arrows to skip, ctrl/cmd+left/right to skip to the next session, escape to exit view mode, etc. That stuff goes a long way in making the product delightful.
• Improve rendering of user sessions. Too many of them don't work properly.

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• It seems so far that AT Internet is a big win for any of our new clients, however there has been a learning curve as we switched over from Adobe for our current clients. We've had a hard time making the adjustment.

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• It helps us to resolve the customer issues very fast so that we can fix the issue in a very short period which increases faster resolution.
• Sometimes customers are going through wrong process and we can easily help the customer with the help of a QM session.

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